Experience

Immersive Technologies

• Australia
• Mining
• 200 - 300 Employee

• Customer Support Technician

  • Sep 2022 - Present



Fastenal

• United States
• Wholesale
• 700 & Above Employee

• Branch Operations Manager

  • Jul 2019 - Sep 2022

  Serving customers with product expertise, timely quotations and order status, contributing to an approximate doubling of monthly sales over a two-year timeframe. Monitoring usage rates and lead times, performing regular reviews of min-max targets to optimize local space and inventory budgets. Devised enhanced labelling and location procedures to trace flow of goods through facility to end-users, establishing a clear chain of custody and minimizing loss. Shared in a team initiative to eliminate obsolete and redundant inventory resulting in a reduction of roughly 20% in local stock. Engaging positively with vendors to anticipate supply chain problems and offer clients solutions to maintain jobsite productivity. Coaching team members in growing client relationships, inventory management and safe practices. Regularly engaged to resolve complex problems and lend product knowledge where needed. Show less

• Account Specialist Team Lead

  • Aug 2013 - Jun 2019

  Liaised directly with strategic national accounts, acting as buyers’ first point of contact in sourcing, quoting, and procurement on a wide scope of materials from a host of global suppliers. Undertook an initiative to streamline restock orders, resulting in a reduction of 8-10 labour-hours weekly and improved responsiveness to stockouts. Developed enhanced inventory reporting procedures with real-time customer allocations and consolidated vendor purchases for greater efficiency. Served as a resource to team members on jobsites with product knowledge, real-time order status and ensuring high service standards met. Show less

• General Manager

  • Jun 2011 - Jul 2013

  Coordinated logistics, inventory and infrastructure for successful startup of new branch location in Thompson, Manitoba. Networked with strategic clients to transition existing business and grow through initiatives such as vendor-managed inventory and industrial vending programs. Achieved monthly sales growth of nearly 200% within the first twelve months of operation despite severe limitations in staffing and equipment. Recruited and interviewed potential new branch employees to maintain aggressive growth trajectory. Show less

• Outside Sales

  • Sep 2008 - May 2011

  Developed customer relations through cold-calls, consistent contact and business networking. Quoted and ordered product, coordinated deliveries, and managed customers’ on-site inventory. Achieved average of 11% monthly sales growth, ranking in the 88th percentile among approximately 2,500 salespersons company-wide.



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Account Manager

  • Sep 2007 - Aug 2008

  Represented Xerox office and printing solutions to clients across a wide geographic area. Met with clients, assessed office workflow needs, and presented customized solutions to boost clients' business efficiency. Monitored implemented solutions and engaged corporate support to resolve any client issues. Represented Xerox office and printing solutions to clients across a wide geographic area. Met with clients, assessed office workflow needs, and presented customized solutions to boost clients' business efficiency. Monitored implemented solutions and engaged corporate support to resolve any client issues.



Fastenal

• United States
• Wholesale
• 700 & Above Employee

• Outside Sales

  • May 2007 - Sep 2007

  Developed customer relationships through cold-calling and regular follow-ups. Coordinated prompt and convenient delivery of customer orders. Monitored and reordered stock in client's vendor-managed inventories. Developed customer relationships through cold-calling and regular follow-ups. Coordinated prompt and convenient delivery of customer orders. Monitored and reordered stock in client's vendor-managed inventories.



Syngenta

• Switzerland
• Farming
• 700 & Above Employee

• Laboratory Technician

  • Feb 2007 - May 2007

  Conducted wheat seed testing and development. Prepared samples for DNA analysis, recorded growth and health data, cleaned, weighed, inspected, and packaged seed samples for shipping or plot trials. Conducted wheat seed testing and development. Prepared samples for DNA analysis, recorded growth and health data, cleaned, weighed, inspected, and packaged seed samples for shipping or plot trials.



Tim Hortons

• Canada
• Food and Beverage Services
• 700 & Above Employee

• Assistant Manager

  • Dec 2004 - Oct 2006

  Coached and led a compliment of 30-40 full-time and part-time employees. Reviewed store inventory levels, organizing restock orders and deliveries with local suppliers. Audited daily cash floats, performing bank deposits and observing security procedures.

• Shift Supervisor

  • Jan 2004 - Dec 2004

  Led successful launch of new franchise location as member of original store team. Mentored and supervised colleagues, resolved customer complaints and ensured standards for food safety and workplace safety were met.



Government of Manitoba

• Canada
• Government Administration
• 700 & Above Employee

• Labourer / Operator

  • Jan 2002 - Jan 2003

  Performed maintenance on all park facilities and green spaces, operating a wide range of equipment and heavy machinery. Supervised Green Team youth staff and instructed new employees. Took charge of park facilities during weekends to ensure infrastructure remained safe and operational. Performed maintenance on all park facilities and green spaces, operating a wide range of equipment and heavy machinery. Supervised Green Team youth staff and instructed new employees. Took charge of park facilities during weekends to ensure infrastructure remained safe and operational.