Experience

Honda Financial Services

• United States
• Retail
• 1 - 100 Employee

• New Business and Customer Service Manager

  • Mar 2017 - Present

  Having progressed from Co-Ordinator to Team Leader and now in a Manager position, this shows my dedication and commitment to the role and my ambition to become an integral part of the growth of the company. i am currently responsible for managing a team between 5 and 9 members as part of the primary contact centre for both customers and Honda franchise dealerships for queries in relation to all aspects of their motor finance. This includes underwriting initial credit applications, identity checks and document sign up prior to agreement activation, before answering queries and actioning customer requests on live agreements. The main responsibility is in overseeing day-to day operations, ensuring resource available for workflows as well as acting as an escalation point for any queries or complaints. We have expanded the team over the past 12 months with covering business-as-usual workflows where my role, after being heavily involved in the hiring and interviewing process, has been training and supporting these new starters, along with the continued development of other existing and more experienced members of my team. I have created training documents and plans, provided structured development pathways and worked with senior management to implement changes to processes and procedures as required. The role also includes an increased underwriting mandate for credit applications, with further involvement in reviewing additional information and dealer queries. Show less



Toll Group

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service - Email Specialist

  • Aug 2016 - Feb 2017

  Full Time roll whilst residing in Sydney during a travel year. Working in a busy team dealing with frontline customer response relating to delivery queries and updates. Full Time roll whilst residing in Sydney during a travel year. Working in a busy team dealing with frontline customer response relating to delivery queries and updates.



TLD MARKETING & BUSINESS DEVELOPMENT LIMITED

• United Kingdom
• Wholesale

• Assistant Manager Customer Services

  • Nov 2014 - Mar 2016

  Responsible for all levels of customer correspondence across multiple sales platforms in relation to orders, products and complaints. Also involved with administration side including invoicing and payments. Responsible for all levels of customer correspondence across multiple sales platforms in relation to orders, products and complaints. Also involved with administration side including invoicing and payments.