Experience

CLIQ Digital
• Germany
• Online Audio and Video Media
• 100 - 200 Employee
• Product Operations Coordinator

  • Jun 2022 - Present


Egencia

• United States
• Travel Arrangements
• 700 & Above Employee

• Credit Collector

  • Jun 2020 - Jun 2022

  Managing a large portfolio of B2B clients based mainly in the UK as well in the global market. Responsibilities include managing aging accounts, coordinating communication internally & active collections of debt as well as analysing data to ensure the highest level of success. I have taken part in projects such as the building of a process manual. Managing a large portfolio of B2B clients based mainly in the UK as well in the global market. Responsibilities include managing aging accounts, coordinating communication internally & active collections of debt as well as analysing data to ensure the highest level of success. I have taken part in projects such as the building of a process manual.


Expedia Group
• United States
• Software Development
• 700 & Above Employee
• Credit Collector

  • Nov 2018 - Jun 2020


Santander UK

• United Kingdom
• Banking
• 700 & Above Employee

• Customer Services Agent

  • Jan 2018 - Sep 2018

  Dealing with everyday banking for customers, including tasks such as lost & stolen cards, product upgrades, money transfers, mandates management (direct debits & standing orders), fraud prevention, fraud detection, overdrafts and GDPR regulations. Dealing with everyday banking for customers, including tasks such as lost & stolen cards, product upgrades, money transfers, mandates management (direct debits & standing orders), fraud prevention, fraud detection, overdrafts and GDPR regulations.



BT

• Belgium
• Financial Services
• 1 - 100 Employee

• Emergency Operator

  • Aug 2017 - Dec 2017

  First point of contact for people in need, relaying to relevant emergency services. First point of contact for people in need, relaying to relevant emergency services.

• Customer Service Advisor

  • Jun 2014 - Jan 2017

  Dealing with everyday banking for customers, including tasks such as lost & stolen cards, product upgrades, money transfers, mandates management (direct debits & standing orders), fraud prevention, fraud detection, overdrafts and GDPR regulations. Dealing with everyday banking for customers, including tasks such as lost & stolen cards, product upgrades, money transfers, mandates management (direct debits & standing orders), fraud prevention, fraud detection, overdrafts and GDPR regulations.