Experience

Service Logic

• United States
• Facilities Services
• 1 - 100 Employee

• Service Coordinator

  • Jan 2023 - Present



Keller Williams Realty, Inc.

• United States
• Real Estate
• 700 & Above Employee

• Inside Sales Representative / Client Care

  • May 2018 - Present

  - Support sales and contract management teams during and after the sales cycle of transactions - Perform data entry and ensure client profile accuracy into company CRM system - Call management of inbound and outbound calls with new and existing clients - Administrative rolls for specific property needs to support client and business requirements - Support sales and contract management teams during and after the sales cycle of transactions - Perform data entry and ensure client profile accuracy into company CRM system - Call management of inbound and outbound calls with new and existing clients - Administrative rolls for specific property needs to support client and business requirements



DICK'S Sporting Goods

• United States
• Retail
• 700 & Above Employee

• Team Sports Customer Lead, Freight Management,

  • Jun 2021 - May 2022

  - Work directly with customers to identify specific needs and find solutions to meet the customer expectations - Manage online order fulfillment system to ensure delivery accuracy and customer satisfaction - Maintain inventory accuracy through cycle counts and real time adjustments - Plan / Schedule Freight Trucks for inventory replenishment -Data entry into inventory control system (DSG Connect) - Work directly with customers to identify specific needs and find solutions to meet the customer expectations - Manage online order fulfillment system to ensure delivery accuracy and customer satisfaction - Maintain inventory accuracy through cycle counts and real time adjustments - Plan / Schedule Freight Trucks for inventory replenishment -Data entry into inventory control system (DSG Connect)



Tile Redi

• United States
• Building Materials
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2021 - Jun 2021

  -Resolve routine customer requests via inbound, outbound calls and email communication -Set up and onboarding new clients into the company database and ensured accounts were properly setup -Performed invoicing, load management and distribution of customers' orders -Complete invoicing of transactions through accounting software (Quickbooks) -Resolve routine customer requests via inbound, outbound calls and email communication -Set up and onboarding new clients into the company database and ensured accounts were properly setup -Performed invoicing, load management and distribution of customers' orders -Complete invoicing of transactions through accounting software (Quickbooks)



HomeWiseDocs

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Support Representative

  • Jan 2021 - Mar 2021

  -Managed inquiries from existing customers regarding there request for Home Owner documents and supporting information unique to their communities and contractual standards. -Collect and record data for Customer Service records and community needs. -Contact clients to update records in database as community standards require updating. -Managed inquiries from existing customers regarding there request for Home Owner documents and supporting information unique to their communities and contractual standards. -Collect and record data for Customer Service records and community needs. -Contact clients to update records in database as community standards require updating.