Experience

Peblla, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Operations Team Member & Customer Success Manager

  • May 2022 - Present

  - Increased one client's monthly revenue by 37% and app downloads by 26% with SMS campaign targeting segmented member groups. - Conduct client research to uncover system issues, create client tickets to corresponding departments, and report solution options. - Manage onboarding process which includes collecting required deliverables, fixing discrepancies, and roll-out of online and in-store solutions. - Project manage client events from digital store creation to installation of automated sales channels that effectively increase revenue and optimize event work flows. Show less



Enterprise

• Mexico

• Management Trainee

  • Jan 2022 - Apr 2022

  - Increased service quality index 16% over course of internship by regulating call backs, managing customer data, and building customer rapport. - Placed sixth on the sales matrix for final month of internship out of the entire Baltimore group. -Collaborated with managers to identify different trends and recommend remedial actions to manage business situations. - Increased service quality index 16% over course of internship by regulating call backs, managing customer data, and building customer rapport. - Placed sixth on the sales matrix for final month of internship out of the entire Baltimore group. -Collaborated with managers to identify different trends and recommend remedial actions to manage business situations.



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Sales Specialist

  • Oct 2021 - Feb 2022

  - Delivered an exceptional customer experience in a store environment driven by constant personal interaction. - Increased customer satisfaction by providing personal solutions and coordinating any additional appointments. - Provided product and software knowledge to create continuity among shopping experience, whether through store, online, or Apple store app. - Delivered an exceptional customer experience in a store environment driven by constant personal interaction. - Increased customer satisfaction by providing personal solutions and coordinating any additional appointments. - Provided product and software knowledge to create continuity among shopping experience, whether through store, online, or Apple store app.



El Chile Restaraunt Group

• Manager

  • Apr 2020 - Aug 2021

  - Trained and implemented pertinent training protocol including: customer service skills, company standards, and state health requirements. - Handled customers comments and helped identify problems to effectively increase customer return rate. - Collaborated with company-wide team members to successfully plan and execute client special events. - Trained and implemented pertinent training protocol including: customer service skills, company standards, and state health requirements. - Handled customers comments and helped identify problems to effectively increase customer return rate. - Collaborated with company-wide team members to successfully plan and execute client special events.