Experience

VICTORIAN TRADES HALL COUNCIL

• Australia
• Civic and Social Organizations
• 1 - 100 Employee

• Women's Rights and Safety Officer

  • Feb 2017 - Present

  In this role, I am responsible for: 1. Volunteer recruitment and development. 2. Event planning and organising. 3. Turnout strategy and implementation of that strategy. In this role, I am responsible for: 1. Volunteer recruitment and development. 2. Event planning and organising. 3. Turnout strategy and implementation of that strategy.



Yarra City Council

• Australia
• Government Administration
• 400 - 500 Employee

• Customer Service Officer

  • Apr 2016 - Present

  In this role, I am responsible for: 1. Performing rostered customer service desk shifts and associated tasks that support customers in a self-service environment. 2. Pre-opening service preparation including shelving, shelf tidying/reading and maintenance of the branch 3. Dealing with general enquiries in a proactive, effective and timely manner 4. Effectively referring complex enquiries to specialist library staff 5. Promoting and delivering activities that support the library as a place for reading, learning and community. 6. Communicating and follow up with other members of Yarra Libraries in meeting the specific needs and expectations of customers as required 7. Effectively implementing Yarra Libraries policies and procedures.



Jason Ball for Higgins

• Assistant Organiser

  • Jun 2016 - Jul 2016

  In this role, I was responsible for: 1. Weekly individual meetings with each team leader, as well as facilitating a weekly team meeting with all field leaders. 2. Overseeing a doorknocking campaign and to solve problems when they arose. 3. Ensuring phonebanking and doorknocking teams worked in tandem to achieve voter contact targets. 4. Reviewing each week’s field statistics to identify areas of strength and weaknesses, and implement strategies to improve numbers where need be. 5. Ensuring all field teams had consistent events created and RSVPs to those events. 6. Recruiting for and overseeing the voter contact phonebank team, including assisting with the use of an autodialler. 7. Contacting and recruiting all new volunteer sign-ups within two days of sign-up.



City of Ballarat Council

• 1 - 100 Employee

• Learning Services Officer

  • Jul 2015 - Mar 2016

  In this role, I was responsible for: 1. Development and delivery of learning services programs for adults, youth and children 2. Active Participation in the Library Learning Services team 3. Facilitation of the Youth Book Club 4. Development and Facilitation of the LGTIQI+ book group 5. Customer support in the use of Library RFID technologies 6. Active participation in the Library Health & Safety Team In this role, I was responsible for: 1. Development and delivery of learning services programs for adults, youth and children 2. Active Participation in the Library Learning Services team 3. Facilitation of the Youth Book Club 4. Development and Facilitation of the LGTIQI+ book group 5. Customer support in the use of Library RFID technologies 6. Active participation in the Library Health & Safety Team