Connie Chan

Operations Manager at Orange Chamber of Commerce
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Contact Information
us****@****om
(386) 825-5501
Location
Los Angeles Metropolitan Area, US
Languages
  • English Native or bilingual proficiency
  • Cantonese Native or bilingual proficiency

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Heather Ianuale

Connie is someone completely focused on developing others. Her commitment to growing students professionally and personally was outstanding. Connie was one of my go-to peers for providing tips and tricks to College Program participants. I'd recommend her on any training/development team, and hope we work together again one day!

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Credentials

  • Post-Crisis Leadership Certificate
    USF Corporate Training and Professional Education
    Jul, 2020
    - Oct, 2024
  • Agile Instructional Design
    LinkedIn
    Jun, 2020
    - Oct, 2024
  • Instructional Design: Creating Video Training
    LinkedIn
    Jun, 2020
    - Oct, 2024
  • Instructional Design: Working with SMEs
    LinkedIn
    Jun, 2020
    - Oct, 2024
  • Introduction to Screencasting
    LinkedIn
    Jun, 2020
    - Oct, 2024
  • Measuring Learning Effectiveness
    LinkedIn
    Jun, 2020
    - Oct, 2024
  • Teaching Techniques: Writing Effective Learning Objectives
    LinkedIn
    Jun, 2020
    - Oct, 2024
  • How to Develop your Career Plan
    LinkedIn
    May, 2020
    - Oct, 2024
  • Instructional Design Essentials: Models of ID
    LinkedIn
    May, 2020
    - Oct, 2024
  • Instructional Design: Adult Learners
    LinkedIn
    May, 2020
    - Oct, 2024
  • Instructional Design: Needs Analysis
    LinkedIn
    May, 2020
    - Oct, 2024
  • Instructional Design: Storyboarding
    LinkedIn
    May, 2020
    - Oct, 2024

Experience

  • Orange Chamber of Commerce
    • Non-profit Organizations
    • 1 - 100 Employee
    • Operations Manager
      • Jul 2020 - Present

      - Answers and researches all public and member inquiries via email, Facebook, and Instagram messages- Welcomes new members by sending introductory emails, informing them of upcoming events, and providing business resources from the local, county, state, and federal level-Manages the Chamber's Social Media platforms(Instagram, Facebook, YouTube) to relay important information, engage with and support businesses, and promote chamber events- Research Business Resources on a weekly basis to get members the most relevant and up-to-date information and relays information through our weekly newsletter-Updates website information regarding events, business resources, and weekly newsletter on a continuous basis-Records notes and minutes for all Board and Committee meetings- Coordinate with Executive Director, Vice Chair of Events, and Board Members to schedule and retain speakers for all programs and helps with logistics regarding in-person and virtual events. - Trains Membership Coordinators on customer service and the day-to-day tasks of the Orange Chamber

  • Disneyland Resort
    • United States
    • Entertainment
    • 700 & Above Employee
    • Guest Services Assistant
      • Feb 2020 - Sep 2021

      - Creates a magical experience by assisting Guests with questions, directions, and information regarding the Disneyland Resort- Sells Disneyland and Disney’s California Adventure tickets to Guests via the GALAXY ticketing system - Utilizes the OPERA Hotel Management System to assists guests with check-in and check-out processes - Creates a magical experience by assisting Guests with questions, directions, and information regarding the Disneyland Resort- Sells Disneyland and Disney’s California Adventure tickets to Guests via the GALAXY ticketing system - Utilizes the OPERA Hotel Management System to assists guests with check-in and check-out processes

  • Life Steps Foundation
    • United States
    • Individual and Family Services
    • 1 - 100 Employee
    • Early Interventionist
      • Oct 2019 - Oct 2020

  • Walt Disney World
    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • Education Operations Professional Intern
      • Jun 2018 - Jun 2019

      - Works proactively in a team to run the Disney Learning Center while collaborating with professors to showcase the educational offerings of Disney Internships & Programs- Assists with logistics surrounding facilities management and classroom inventory to ensure that classes are show-ready and run in an efficient manner- Facilitates Career Development Workshops on Networking and Career Liftoff - Mentors domestic and international students with resume reviews, cover letters, and course-related materials- Provides administrative support for the Education team and the Disney Learning Center by responding to student inquiries in-person, through email, or through phone calls

    • Training, Clinical and Quality Management Assistant - Children and Family Services
      • May 2016 - Jun 2018

      - Conducts quarterly report editing of all outgoing reports by early interventionists to service coordinators of regional centers throughout Los Angeles County- Procures donations for annual fundraising events for the Southern Californian branch of Children and Family Services as an active member of the fundraising committee

    • Early Intervention Specialist
      • Aug 2014 - May 2016

    • Stores Operations - Front of House Working Lead
      • Sep 2015 - May 2017

      • Facilitated an extensive eight-week long leadership curriculum program based on Peace Leadership for the Leadership and Management teams• Supervisory duties include assisting cast members with guest concerns and inquiries, stock checks, delegating tasks, auditing registers, cash management, and overseeing day-to-day operations of the store

    • Merchandise Hostess
      • Aug 2014 - May 2017

      • Daily responsibilities include operating a Point of Sale (POS) Register, cash management, stocking, inventory, light cleaning, and providing exceptional guest service by answering questions, providing information, and assisting with special requests

    • Food Service Worker/Food Prep/Order Cook
      • Jan 2013 - Aug 2014

      • Prepared and presented a variety of meals according to guests’ orders or supervisors’ instructions, and followed approved Hazard Analysis and Critical Control Points (HAACP) procedures, as well as, maintained sanitary environments and ensuring great food quality

    • Disney College Program Intern
      • Jan 2013 - Aug 2013

      • Networked with various Leaders throughout the Walt Disney Company through engaging in several seminar courses such as Leadership Speaker Series, Professional Development Study, and Blended Learning

  • Contemporary Services Corporation - CSC
    • United States
    • Events Services
    • 700 & Above Employee
    • Event Staff
      • Sep 2012 - Jan 2013

      • Guarded stations and answered questions that guests had regarding the event, as well as, made sure that events ran smoothly and safely • Guarded stations and answered questions that guests had regarding the event, as well as, made sure that events ran smoothly and safely

  • Flavors of France by C'est La Vie
    • Cashier
      • Aug 2012 - Sep 2012

      • Handled cash and credit card transactions with guests and try to up-sell different items on the menu• Maintained cleanliness of the booth as well as provided guests with descriptions of menu items and directions throughout the fair • Handled cash and credit card transactions with guests and try to up-sell different items on the menu• Maintained cleanliness of the booth as well as provided guests with descriptions of menu items and directions throughout the fair

Education

  • Chapman University
    Master of Arts in Leadership Development
    2016 - 2018
  • Florida Atlantic University - College of Business
    Certification, Hospitality Management
    2020 - 2020
  • California State University-Los Angeles
    Bachelor of Arts (B.A.), Sociology
    2013 - 2014

Community

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