Employer Relations, Operations Manager

• Jul 2020 - Present

I work in the Career Management Center at NC State University and directly serve the Jenkins MBA students through employer engagements and technology offerings. We provide comprehensive career development workshops, programs, and employer engagement opportunities to our MBA students. I enjoy welcoming employers and NC State Alumni to campus for career development events. I work in the Career Management Center at NC State University and directly serve the Jenkins MBA students through employer engagements and technology offerings. We provide comprehensive career development workshops, programs, and employer engagement opportunities to our MBA students. I enjoy welcoming employers and NC State Alumni to campus for career development events.

Interim Business Relations / Operations Manager at NC State University, Career Center

• Mar 2020 - Jul 2020

Administrative Support Assistant

• Nov 2019 - Mar 2020

Executive Assistant Human Resources

• Dec 2016 - Jun 2018

Inter-Faith Food Shuttle is a nonpartisan, 501c3 non-profit organization and a member of the Feeding America National Network of Food Banks. As a Feeding America Food Bank, we recover and distribute food to our low-income neighbors, but we know putting food on a plate is not enough. We also provide programs designed to empower people with skills to meet their own food needs through culinary job training, beginner gardening, and cooking healthy on a budget. We feed, teach, and grow to create a hunger-free and healthy community. Show less

Office Manager

• Jan 2006 - Dec 2016

The Office Manager position encompassed accounting, human resource, and general office management. Responsible for managing daily operations for PrestoPhoto. Worked directly with vendors to ensure the work environment is pleasant and fully functional. Collaborated with team to set operations goals and provide a fabulous PrestoPhoto experience. Reconciled monthly accounts and providedCPA with all documentation for end-of-year and tax preparation. PrestoPhoto is the place where you can create custom photo books, greeting cards, and calendars. Show less

Customer Service Manager

• 2002 - 2006

Managed a team of 17 customer service representatives providing accurate and professional responses to a variety of inquires. I operated as the lead point of contact for any and all matters specific to key customers. Focused on delivering client based solutions for customers. Lulu.com provides a platform for users to create, buy, sell and control digital content on demand. Managed a team of 17 customer service representatives providing accurate and professional responses to a variety of inquires. I operated as the lead point of contact for any and all matters specific to key customers. Focused on delivering client based solutions for customers. Lulu.com provides a platform for users to create, buy, sell and control digital content on demand.

Billing Manager, & Technical Staff Manager

• 2000 - 2002

From 2001 - 2002 managed a team of three billing representatives. We reconciled the consultants time billed against the organization's time submitted. Worked with site managers ensuring accurate records and timely payment of accounts. While I was Billing Manager we reduced the aged receivables by 5% overall. From 2000 - 2001 I was a Technical Staff Manager for a territory generating over $3.5M in annual revenue. Collaborated with clients and internal consultants to identify and resolve potential issues. Partnered with manager to grow existing business. Analysts International Corporation (AIC) is an information technology services company that focuses on providing configured solutions for its clients. Show less

Manager, Premium Billing & Business Analysts

• Jan 1995 - Jan 1999

As the Premium Billing Manager I interviewed, hired, trained, counseled and terminated employees. I organized a training program and set workflow processing procedures for employees. I provided processing goals and ensured goals were met, and conducted quality audits. I worked to reorganize the department to increase efficiencies and reduce expenses. Implemented a customer satisfaction survey. As a Business Analysts I was responsible to evaluate business strategies to develop recommendations for the reengineered “To-Be” processes. The required me to collect data, document the data, and analyze any information relating to the upcoming initiatives. Was responsible for creating and editing presentations to be submitted to the principals. Planned and implemented communication strategies for Project Impact initiative. Provided technical support for Strategic planning team using MS Office Suite PennCorp Financial Group Inc was a holding company of several insurance companies. PennCorp sold many of its insurance companies in January of 2000. Show less