Connie Y.

Administrative Assistant at Ontario Secondary School Teachers' Federation (OSSTF/FEESO)
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Contact Information
us****@****om
(386) 825-5501
Location
Canada, CA
Languages
  • Cantonese Native or bilingual proficiency
  • Mandarin Native or bilingual proficiency
  • English Full professional proficiency
  • Shanghainese Full professional proficiency

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Credentials

  • Administrative Professional Foundations
    LinkedIn
    May, 2023
    - Oct, 2024
  • Optimizing Your Work with Microsoft 365
    LinkedIn
    May, 2023
    - Oct, 2024

Experience

  • Ontario Secondary School Teachers' Federation (OSSTF/FEESO)
    • Canada
    • Primary and Secondary Education
    • 1 - 100 Employee
    • Administrative Assistant
      • Aug 2000 - Present

      - Provided administrative assistance for various Executive Assistants (EAs) in the Contract & Negotiations Department: Protective Services Division and Educational Services and/or Communications and Political Action Departments: Professional Services Division- Processed Long Term Disability (LTD) and Workplace Safety and Insurance Board (WSIB) cases- Managed various conferences including: Health & Safety Conference, Protective Services Conference, researchED, Tech Conference, OFL Conference, CLC Conference, Human Rights Conference, Status of Women Conference, Math Symposium, and New Member Engagement Conference)- Coordinated with workshop presenters, local bargaining units/districts, and EAs when scheduling for personal development workshops.- Communicated effectively with hotels and external stakeholders to ensure logistical requirements for meetings and conferences are were executed smoothly.- Drafted and proofread articles for OSSTF/FEESO's Update newsletter- Assisted with the Finance Committee to provide short- and long-term financial oversight for the organization (e.g. organizing meetings, budgeting, financial planning, financial reporting, and the creation and monitoring of internal controls and accountability policies and practices). Show less

    • Administrative Coordinator for the Director of Protective Services(Temporary)
      • Dec 2021 - Sep 2022

      - Lead, guided, and interacted with the administrative staff to ensure that the department functioned efficiently and smoothly - Organized and maintained committee requirements and logistics- Maintained efficient schedules and travel itinearies for various executive members.- Inquired other staff members within the department to coordinate tasks delegation effectively.- Taught new and temporary employees the department requirements and ensure they understood the workflow.- Prepared, edited, and proofread correspondence, memos, and reports- Scheduled, organized, and maintained calendars (e.g. appointments, in-person or virtual meetings) and travel itineraries for the Director of Educational Services and other Executive Assistants in the department Show less

    • Administrative Coordinator for the Director of Educational Services (Temporary)
      • Jan 2014 - Apr 2014

      - Recorded and prepared minutes for all meetings with the minutes for the Educational Services Committee.- Liaised and coordinated with hotels and external stakeholders to ensure logistical requirements for meetings and conferences are carried out efficiently and smoothly. - Organized and maintained attendance lists, expense reports, hotel contracts, and invoice payments for various committees. - Managed all the OSSTF/FEESO scholarships and awards (e.g. processing of scholarships and award applications, preparation of reports, and responded to other inquiries).- Demonstrated teamwork and collaboration when working with others and covering their schedules when needed.- Provided educational training and instruction for the new and temporary employees in the division and departmental procedures.- Strong communication and grammatical skills- Scheduled, organized, and maintained calendars for various individuals (e.g. appointments, in-person or virtual meetings) and travel itineraries for the Director of Educational Services and other Executive Assistants in the department Show less

  • Bell
    • United Kingdom
    • Advertising Services
    • 1 - 100 Employee
    • Residential Customer Service Counsellor
      • Mar 1999 - Aug 2000

      -Provided excellent customer service to clients, handling customer inquiries, and resolved respective complaints efficiently. -Maintained strong customer relationships to ensure their requirements were satisfied. -Demonstrated critical thinking skills when proposing innovative solutions to novel problems -Provided excellent customer service to clients, handling customer inquiries, and resolved respective complaints efficiently. -Maintained strong customer relationships to ensure their requirements were satisfied. -Demonstrated critical thinking skills when proposing innovative solutions to novel problems

  • The Cooperators
    • Insurance
    • 300 - 400 Employee
    • Insurance Representative
      • Aug 1997 - Mar 1999

      -Responsible for sales, service, and profitable growth of personal lines insurance products.-Advise and recommend coverages and policies to meet the needs of clients.-Identifying and recommend additional products/services.-Completed front-line risk assessment and selection following underwriting guidelines.-Identify risk inspections and assessments for client service, sales, quality and productivity.-Support programs to build multi-client relationships and respond to questions, concerns-Problem-solved for customers to alleviate complaints appropriately. Show less

    • Administrative Coordinator (Regional)
      • Jan 1996 - Aug 1997

      -Reviewed correspondence for the Vice President to manage urgent schedules. -Assisted with the logistics, facilitated meetings and events, provided technical support for all presentations.-Completed travel bookings, distributed mail and invoices, submitted and reviewed team expense reports, and confidential documentation.-Coordinated and completed all Human Resources administrative processes relating to the Vice President’s direct reports, including new hires, performance reviews, and compensation planning.-Provided support services to the leadership team, including scheduling meeting, recording minutes, creating, updating, maintaining document lists, and following up with stakeholders. Show less

Education

  • Sacred Heart Canossian College of Commerce
    Secretarial Diploma, Office Administration

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