Experience

American Laboratories

• United States
• Manufacturing
• 1 - 100 Employee

• Customer Service Representative II

  • Jun 2023 - Present

  *Sales and Marketing activities for a designated territory and/or accounts, including but not limited to: ~ Confirm and submit orders and provide price quotes to customers ~ Advise customers on material stock status, special order requirements and payment policies ~ Send samples to customers upon request ~ Process, invoice, and post customer orders within the system ~ Obtain shipping quotes ~ Log and/or scan Sales information, such as tracking, invoices, labels and other documents ~ Guide the flow of documentation to ensure prompt shipment of orders*Maintain customer data and manage customer updates and changes*Professionally communicate with customers, visitors, and guests in-person, over the phone and email*Contribute to Production and Purchasing forecasting*Assist with on-boarding and/or cross training of new hires and current employees*Aid in completing Business Development projects*Develop and enhance industry and product knowledge Show less

• Order Processing Coordinator

  • Mar 2022 - Jun 2023

  *Support Sales staff on Sales and Marketing activities including but not limited to: ~ Process, invoice, and post customer orders within the system ~ Maintain customer data and manage customer updates and changes ~ Obtain shipping quotes ~ Log and/or scan Sales information, such as tracking, invoices, labels, and other documents ~ Guide the flow of documentation to ensure prompt shipment of orders ~ Professionally communicate with customers, visitors, and guests in-person, over the phone or email*Assist with on-boarding and/or cross training of new hires and current employees*Aid Sales in completing Business Development projects Show less

• Administrative Assistant

  • Oct 2017 - Dec 2022

  * Reception, such as answering and directing telephone calls*Assure that visitors and guests are helped with courtesy*Order processing (domestic and international) and general accounting (Accounts Payable/Receivable)*Filing, sorting & distributing mail*Interact with Sales Staff and all levels of the organization in a professional manner*Any additional responsibilites and duties as deemed necessary



Farm Credit Services of America

• United States
• Financial Services
• 700 & Above Employee

• Crop Insurance Coordinator

  • Apr 2005 - Oct 2017

  · Successfully analyze, process & edit various crop insurance forms and review daily activity reports as necessary. · Proven responsibility with scanning & indexing insurance forms to DocuClick · Successfully monitor company communication tool and reassign as necessary · Provide support for association team members via e-mail, IM, phone, & Relationship · Process daily activity in AgentPro and company systems as necessary · Participated with Process Planning team to create efficiency in order to meet federally regulated deadlines · Participated with Goal Setting team to set goals in an effort to balance and maintain workload, while encouraging and motivating team members · Participated with Business Process Improvement cross-functional team to determine what improvements could be made to crop insurance processing · Participate & support team activities to build relationships with co-workers Show less



Federal Diversified Services/The Pacesetter Corporation

• Omaha, NE

• Customer Service Rep

  • Oct 2000 - Mar 2005

  · Analyze & process necessary corrections for non-sufficient funds or incorrectly processed transactions · Process accounting transactions for new loans & maintain existing loans based on documentation provided by the dealers · Balance daily funding report, which reflects association payment to dealers · Gather, verify, & input customer contract information to ensure proper documentation had been received and was in compliance with company policies and procedures, prior to loan booking · Respond to and update credit disputes/reports · Monitor various exception reports for system accuracy and work to achieve resolution of any problem areas · Handle customer payments, which include initial posting & reapplying · Provide accounting phone support via ACD system to dealers and customers, research any problems reports and provide a timely resolution · Create Excel spreadsheets to support daily activities and exception reports · Participated & supported team activities to maintain and improve performance of the work group Show less



Claire's

• United States
• Retail
• 700 & Above Employee

• 3rd Key

  • 1998 - 2003



1/2 Price Store

• Council Bluffs, IA

• Sales Associate

  • 1997 - 1998



Original Cookie

• Council Bluffs, IA

• Sales Associate

  • 1996 - 1997