Experience

SAFE Haven of Racine

• Non-profit Organization Management
• 1 - 100 Employee

• Training Coordinator

  • Jan 2006 - Present

  The Basic Training Coordinator is the position responsible to provide the initial training of all SAFE Haven of Racine, Inc. personnel. The Basic Training Coordinator trains and tests personnel with special emphasis on oral communication skills, including active listening and role-playing. The Coordinator documents progress through written evaluations and observations. The Coordinator may also develop, plan, and conduct in-services. Responsible for basic training of agency personnel. Document trainee's progress through written evaluations and observations. Forward copies of evaluations to relevant supervisors. Inform supervisors of trainees' performance. Prepare monthly report for Director of Development. Attend the monthly management meetings. Maintain and update training materials. Develop competency tests in all areas of training. Assist with computer skills training. Show less



211 Racine

• AA/BTC/Interim 211 Racine PC at SAFE Haven of Racine

  • May 2008 - Apr 2009

  The 2-1-1 Racine Program Coordinator is the manager of 2-1-1 related services for SAFE Haven of Racine, Inc., and as such, oversees all 2-1-1 program policies and procedures, including: implementation of action strategies assigned to the position in the 2-1-1 Racine Strategic Plan, including planning, organizing and directing the program to generate the necessary growth to fulfill the objective of the Strategic Plan, dissemination of resource data from the Information and Referral (I&R) Call Center; maintenance of I&R databases, maintenance and reporting of data on clients and referring agencies; development and coordination of I&R training for human service providers and local businesses; and establishing and maintaining community relationships. Essential Duties and Responsibilities Essential duties and responsibilities include the following. Information and Referral Implementation of action strategies assigned to the position in the 2-1-1 Racine Strategic Plan Meet with local minority churches, NAACP, Spanish Centers, Attend meetings and meet with key agencies in Kenosha and Walworth Counties, Analyze existing agencies, programs and collaboratives for relevance to mission, outcomes, Draft and execute Memoranda of Understanding per funding source and regulatory requirements, Develop and use hardcopy and electronic promotional materials emphasizing the agency’s unique service and training, staff commitment and quality of service, and Supervise all volunteers and staff involved with dissemination of information through 2-1-1, assuring execution of the mission. Disseminate information by telephone service, walk-in service, Internet and mail. Assist clients (online and via telephone) with general information and referral. Conduct and/or supervise follow-up calls on referral clients. Supervise data entry for the I&R database and on clients. Provide I&R awareness training to local public and private human service agencies. Show less