Experience

Retail Mechanical Services, Inc

• United States
• Facilities Services
• 1 - 100 Employee

• Vendor Relations Specialist

  • Apr 2022 - Present

  Manage vendor activities and maintain both new and existing vendor relationships. Identify suitable vendors, negotiate with vendors to secure the best prices for products and services, and ensure that vendors fulfill their contractual obligations. Manage vendor activities and maintain both new and existing vendor relationships. Identify suitable vendors, negotiate with vendors to secure the best prices for products and services, and ensure that vendors fulfill their contractual obligations.



Day & Nite / All Service

• United States
• Facilities Services
• 1 - 100 Employee

• Client Concierge

  • Jun 2020 - Apr 2022

  Deliver exceptional customer service to both contract and non-contract customer base by aiding customers in a friendly and professional manner, providing data on customer’s account, services, invoices, and contracts. Conduct account management, overseeing credit collection and collecting monies to guarantee customer accounts are up to date. Establish, develop, and maintain productive relationships with customers. Effectively resolve escalated customer disputes.Key Contributions: • Enabled internal & external customer satisfaction by liaising with clients regarding active accounts and providing portfolios. • Merged five departments into one by recreating SOPs for department.

• Implementation & Professional Services Manager

  • Feb 2019 - Apr 2022

  Spearheaded cross-functional and external performance, gathering information, overseeing documents, and corresponding with all applicable stakeholders. Ran department consisting of four employees. Collaborated with Service Managers to review contracts prior to implementation, ensuring all prerequires are met and that client is obtaining appropriate profitability. Led meetings: departments Balanced scorecard by ensuring contract billing was completed in a timely fashion. Guaranteed onboarding of the customer into company system. Oversaw third party portals which required ongoing communication with customer whether it was submitting quotes or invoices into the customer platform.Key Contributions: • Established execution portion of department from ideation, wrote departments SOPs.• Developed sales and department procedure to function well cohesively.• Established companywide functionality and accountability.

• Accounts Payable Specialist

  • Mar 2017 - Feb 2019

  Partnered with internal departments to collect, analyze, and interpret relevant financial data for consent prior to payment. Processed three-way P.O. matching invoices and check requests. Maintained files and documentation to ensure adherence to company policy and accounting practices. Supported month end closing and other projects as required. Oversaw COI and Subcontractor maintenance. Conducted research and compiled data for report preparation to resolve any discrepancies with data. Key Contributions: • Actively partook in cleaning up of department.• Set up new procedures and ensured department success.



Power-Flo Technologies: United Electric Power

• Account Payable Administrative Clerk Supervisor

  • Nov 2014 - Jan 2017

  Led and guaided department of four to six staff. Assessed all invoices for suitable documentation and approval preceding payment. Carried out auditing and processing of credit card statements. Orchestrated garnishment checks per reports, from expenses & remittances. Aided Corporate Financial Officers and branch personnel as required. Allocated signed checks as required. Analyzed and problem solved discrepancies. Created and updated procedures to voucher and review vendor accounts in order to pay vendors in a timely fashion.Key Contributions: • Guaranteed all payments (invoices and expense reports) were processed in a timely and accurate manner.• Successfully recreated department process for swifter completion



Stop & Shop

• Retail
• 700 & Above Employee

• Customer Service Representative / Billing

  • Mar 2007 - Mar 2016

  Expert handling of all monetary funds Actively ensure the stores participation in charity fundraising events Implement superior customer service Expert handling of all monetary funds Actively ensure the stores participation in charity fundraising events Implement superior customer service



Daniel H Cook Associates

• United States
• Insurance
• 1 - 100 Employee

• Customer Service Representative / Receptionist

  • Jan 2006 - Jan 2007

  Managing a switchboard during reception hours Perform data entry accurately Maintaining & filing paperwork Implement superior customer service Managing a switchboard during reception hours Perform data entry accurately Maintaining & filing paperwork Implement superior customer service