Experience

Caldwell Banker

• Real Estate
• 100 - 200 Employee

• Best Local Real-estate Agent

  • Jul 2020 - Present



Penske Truck Leasing

• United States
• Truck Transportation
• 700 & Above Employee

• Manager, Process Solutions

  • May 2015 - Present

   Responsible for developing comprehensive engineering approach to improve systems and customer experience. Ability to assess overall process systems and justify the prioritization of improvements, identify gaps, recommend innovative solutions, develop and manage realistic project timeline and successfully deploy the projects to meet business objectives on time.

• Global Operations Manager Corporate Billing

  • Jun 2007 - May 2015

  Proven success managing multi-site globally distributed, cross-functional teams. Accountable for timely and accurate billing of $3B annually. Developed, implemented, analyzed metrics to monitor global outsourced finance back office billing processes. Lead initiative which resulted in a 99.99% billing accuracy. Utilized capacity analysis to restructure offshore teams to maximize skills, talent and use of human capital resources. Lead initiative to create cross-functional trained teams in global outsourced processes. Developed and utilized daily metrics to monitor the third party vendors timely mailing of 1.2M invoices annually, Created lean initiative team challenges which improved number of ideas submitted from 33 to 190, which created efficiencies of 1800 hours that were redeployed.. Show less

• Certified Black Belt Six Sigma

  • Jun 2004 - Jun 2007

  Conducted audits of work processes and procedures. Utilized metrics to drive continuous process improvements. Identify problems, review production standards and schedules, implement solutions. Reviewed metrics to ensure process controls procedures and SOP’s are utilized. Designed, developed, documented, and implemented various reporting systems. Identified best practice solution and shared with other global teams. Used software to produce graphs and charts of operational and program performance.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Assistant Vice President

  • Jun 2000 - Jun 2002

  Conducted variance analysis of customer feedback to identify opportunities for improvement. Lead, coached, mentored directly 15 leaders and 150 associates covering multiple shifts. Identified opportunity to position the organization for future success. Utilized skills and expertise in financial administration principles and concepts to oversee monthly P& L, Analyzed data for company commission policy and identified problem in reward program and recommended adjustments. Revamped shift bid and scheduling process to reduce employee turnover from 28% to 18%. Lead mission-critical project to combine two departments and initiated cross - perform training. Anticipated future needs of internal and external customers and created mentor and buddy systems within teams to increase revenue by cross-serving customers. Developed and implemented sales team marketing blitz. Analyzed historical data to manage operating budget and daily operations and assisted with financial oversight of $10 Million budget. Show less