Special Education Paraprofessional

• Nov 2019 - Present

Substitute Teacher

• Oct 2018 - Oct 2019

Assistant Store Manager

• Dec 2015 - Oct 2018

As the Assistant Store Manager-Support, I maintain the store's controllable finances. I oversee financial statements and follow up on merchandise still owed to the customer.I also oversee back-end and front-end operations, and have two support managers who report directly to me. These areas include receiving and freight flow operations, delivery operations and maintenance on trucks, cashiers, and customer service.I am the manager on duty on a team of 145 employees. On any given day, I am responsible for any and all assets in the store. I pride myself on hiring the right talent and managing and developing current talent.

Co-Manager

• Aug 2014 - Dec 2015

I oversee operations of a fast-paced retail environment, specializing in maintenance of the Seasonal Department, which changes constantly. On any given day I work in cooperation with the Store Manager to ensure all operations are being executed by all employees (ordering of basic store merchandise, pushing all freight from the truck to the sales floor, customer service operations, and recovery of the entire store). I also execute human resources issues and manage talent and solve problems for employees as needed.On any given day I am responsible for up to 30 employees and delegate tasks as and where needed.I have a passion for working with people and merchandising. I enjoy a challenge and will focus my energy into ensuring I am successful at accomplishing every goal I set for myself and any that is given to me.

Assistant Manager

• Aug 2013 - Aug 2014

I attentively provided support to my employees and created an atmosphere of trust amongst the team. I also executed all managerial tasks and took responsibility for all store assets at all times. I created an environment of positivity when the workload seemed unbearable and overwhelming, assuring employees that we would make it through the toughest work times!

Customer Service Manager

• Mar 2012 - Aug 2013

As a Customer Service Manager, I ensured all customers were given exceptional customer service as they entered and exited the building, as well as during their interactions with our cashiers. I was also responsible for maintaining traffic flow on the checkout lanes and approving all returns. Utilizing excellent customer service, I assisted customers in answering any questions and addressing any concerns they may have had with their shopping experience at Hobby Lobby.I partnered with my supervisors in maintaining loss prevention by catching suspicious returns and following up with customers who have been problematic in the past. I maintained the look of the front end of the store by assuring that proper merchandising techniques are being followed and that customers are drawn in to shop from the moment they enter the building.

Salesfloor Team Leader

• Feb 2007 - Mar 2012

I managed several departments at Target; these include (but are not limited to): seasonal, electronics, toys, sporting goods, market, the front lanes and Target Cafe, and apparel. I ensured daily tasks were executed by team members and was responsible for leading a team as the team leader on duty.I assisted in recruiting new talent for the sales floor, cashiering and logistics, and helped promote current employees to specialized positions within the store. I also worked directly with vendors and ensured they were bringing appropriate merchandise into the store and maintaining the product they currently had in the store.I also oversaw daily sales floor merchandising and restocking processes and ensured a complete recovery of the store was executed every day.

Supervising Photographer, Photographer

• May 1998 - Aug 2006

Coordinated execution of daily routines in a lively tourist environment.Facilitated the ordering of frames to complement old-fashioned photos. Assisted employer in hiring and training new employees. Coordinated execution of daily routines in a lively tourist environment.Facilitated the ordering of frames to complement old-fashioned photos. Assisted employer in hiring and training new employees.

Leader on Duty/ Retail Associate

• Sep 2003 - Apr 2004

Executed weekly special delivery order that would supplement normal truck delivery, specific to the needs of guests. Carried a key and supervised store as Leader on Duty for most shifts. Executed weekly special delivery order that would supplement normal truck delivery, specific to the needs of guests. Carried a key and supervised store as Leader on Duty for most shifts.