Experience

Booth University College

• Canada
• Higher Education
• 1 - 100 Employee

• Administrative Coordinator

  • Sep 2019 - Present

• Data and Administrative Assistant

  • Sep 2018 - Present



Winnipeg Transition Centre

• Canada
• Human Resources Services
• 1 - 100 Employee

• Administrative Assistant

  • Mar 2018 - Sep 2018

  As an Administrative Assistant at Winnipeg Transition Centre I feel a great sense of community working with our clients assisting them. I utilize my strong customer service and administrative skills when I’m the first contact with clients, replying to emails, deferring to appropriate personal, entering data in many databases, answering the phones, proof reading and revising documents, scheduling and confirming appointments, photocopying and filing. I have experience with Outlook, Word, Access and Excel.



Reitmans Canada Ltée/Ltd

• Canada
• Retail
• 700 & Above Employee

• Retail Store Manager

  • May 2002 - Sep 2017

  Prepared weekly and monthly reports with management team analyzing statistical data and creating action plans to reach and surpass targets Analyzed team performance by preparing and delivering performance appraisals on a yearly basis Hired and trained new staff using the company training packages ensuring all customers were treated equally during their experience in the business Coached team on how to reach sales targets by using Key Performance Indicators (KPI), evaluating performance and coaching on an individual basis and as a team Communicated professionally with customers on the phone and in person resolving concerns focusing on customer satisfaction Answered emails and correspondence daily, evaluating communication priorities and deferring to appropriate personnel as required Created schedules based on skill set and hours allocated by head office for 20 staff, adjusting the schedule daily according to business and keeping within budget Updated data base information daily for customers and team, inventory and ordered supplies and delivery records while acting as a retail manager Managed the highest volume store in the district for 3 years, showing consistent growth in sales Recognized for visual setups in home store, new stores and renovated stores; problem solving when the store is not to plan and making the store visually appealing to drive sales Managed two stores in different cities meeting and surpassing targets while training a new assistant manager while hiring and training a complete new staff in the second location



Croft House Quilt Shop

• Winnipeg, Manitoba, Canada

• Customer Service Representative

  • Apr 1992 - Aug 2002