Experience

Trax

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • May 2018 - Present

• Account Manager

  • Jan 2008 - Present

  Responsible for managing client relationships, while communicating with executive leadership regarding the day-to-day freight account payable operations. Work directly with clientele management to promote and implement solutions to support freight costs and forecast future transportation costs; Responsible for administering operational functions for this large client base through the utilization of proprietary company software; and have been instrumental in helping cultivate additional business within existing accounts by ensuring Veraction meets and/or exceeds mutually understood measures of expected performance commitments as documented by the contracted service agreements. • Meet with senior representatives from client companies to advise on complex data solutions and relate benefits from partnering with Veraction; have developed and maintained reporting metrics for executive management and client management.• Lead business development and process improvement strategies which has expanded the customer base and increased additional business through existing clients.• Provide critical support to reconstruct and improve relations with problem accounts. • Have been instrumental in building long-term business relationships for highly-profitable servicing and support agreements. Show less

• Acount Manager

  • Jan 2008 - May 2012

  Responsible for managing client relationships, while communicating with executive leadership regarding the day-to-day freight account payable operations; Work directly with clientele management to promote and implement solutions to support freight costs and forecast future transportation costs; Responsible for administering operational functions for this large client base through the utilization of proprietary company software; and have been instrumental in helping cultivate additional business within existing accounts by ensuring Veraction meets and/or exceeds mutually understood measures of expected performance commitments as documented by the contracted service agreements. • Meet with senior representatives from client companies to advise on complex data solutions and relate benefits from partnering with Veraction; have developed and maintained reporting metrics for executive management and client management.• Lead business development and process improvement strategies which has expanded the customer base and increased additional business through existing clients.• Provide critical support to reconstruct and improve relations with problem accounts. • Have been instrumental in building long-term business relationships for highly-profitable servicing and support agreements. Show less



AIMS Logistics

• Account Manager

  • Jun 1999 - Jan 2007

  Served in a key front line communication role to maximize the relationship between Syncada and high volume multi-million dollar carriers; Analyze manual and electronic processing of third-party freight payment solutions for several Fortune 500 companies (The Boeing Company, Philips Corporation, Celestica & Harmon Becker). • Used business administration, analysis, and research to develop clear understanding of customer's expectations and develop plans and procedures to meet expectations. • Developed and maintained reporting metrics for senior management and carriers. • Continually studied clients’ operations, identified inefficiencies, and implemented improved throughput methods that streamlined clients’ data systems. Show less