Experience

LIAIGRE, Inc. (USA)

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Sales Representative

  • May 2019 - Present

  Routinely achieve monthly sales quota generating 2.7 Million in annual revenue. I work directly with designers and end-users either virtually or in person to establish project scope, interaction guidelines and project timelines. I consistently follow up with sales leads, conducting 4+ weekly in person and zoom meetings with prospective clients.

• Sales Assistant

  • Mar 2018 - May 2019

  In this role I assisted the sales team by converting their quotes into orders using the system Navision. I answered any questions regarding inventory, back orders and pricing. I carefully and accurately created orders and processed payments through pay simple. I provided excellent customer service and worked very well with my teammates to ensure smooth processes.

• Client Services Account Specialist

  • Jan 2015 - Mar 2018

  I served as the first point of contact for clients needing assistance with order status, products and services. I managed client inquiries by phone, email, or online. I also addressed client complaints regarding order delays or product defects.



Burberry

• United Kingdom
• Luxury Goods & Jewelry
• 700 & Above Employee

• E-Commerce Senior Client Services

  • Oct 2012 - Dec 2015

  I was responsible for building positive interactions and relationships with customers. I communicated across email, phone, and live chat. I was very clear and concise while assisting customer needs with product selection, order placement, replacement, returns, shipping and resolutions. I was responsible for building positive interactions and relationships with customers. I communicated across email, phone, and live chat. I was very clear and concise while assisting customer needs with product selection, order placement, replacement, returns, shipping and resolutions.



AllSaints

• United Kingdom
• Apparel & Fashion
• 700 & Above Employee

• Concessions Manager

  • Aug 2010 - Oct 2012

  Directly supervised a team of 5 with responsibility for hiring, coaching, and performance management. I worked closely with the buying team to provide effective feedback, ensuring that popular selling lines are replenished on time. I maintained up-to-date product knowledge and information on upcoming product releases. I utilized problem solving skills to resolve customer issues and enhance service levels. Directly supervised a team of 5 with responsibility for hiring, coaching, and performance management. I worked closely with the buying team to provide effective feedback, ensuring that popular selling lines are replenished on time. I maintained up-to-date product knowledge and information on upcoming product releases. I utilized problem solving skills to resolve customer issues and enhance service levels.