Experience

The Greenbrier

• United States
• Hospitality
• 300 - 400 Employee

• Director, Benefit Administration

  • Mar 2014 - Present

  • Manage multiple direct reports associated benefits administration across Justice enterprise (Greenbrier Hotel, Coal Mining, etc.) • Reports to CEO, provides regular reports and presentations to Executive Committee • Design benefit programs (insurance, wellness, etc.) • Evaluate and negotiate with service providers (e.g. private insurance companies) • Assume responsibility of timely payment of monthly premiums • Manage enrollments and determine employee eligibility • Handle… Show more • Manage multiple direct reports associated benefits administration across Justice enterprise (Greenbrier Hotel, Coal Mining, etc.) • Reports to CEO, provides regular reports and presentations to Executive Committee • Design benefit programs (insurance, wellness, etc.) • Evaluate and negotiate with service providers (e.g. private insurance companies) • Assume responsibility of timely payment of monthly premiums • Manage enrollments and determine employee eligibility • Handle all benefit compensation and reimbursement procedures • Coordinate absence and process claims or requests (medical operations, worker’s compensation, pension, etc.) • Keep updated employee records with all relevant information (marital status, service years, hours worked, etc.) • Inform employees of their benefit options and plans and monitor use • Collaborate with accounting department for payments and deductions

• Manager, Union Benefits

  • Feb 2013 - Mar 2014

  • Develops, implements, administers, and maintains benefits programs, policies, and procedures. • Ensures programs meet employee needs, comply with legal requirements, and are cost effective. • Develops benefits communications and counsels employees on benefits related issues. • Evaluates existing benefits programs against peer organizations to determine competitiveness, trends and developments. • Manages subordinate staff in the day-to-day performance of their jobs… Show more • Develops, implements, administers, and maintains benefits programs, policies, and procedures. • Ensures programs meet employee needs, comply with legal requirements, and are cost effective. • Develops benefits communications and counsels employees on benefits related issues. • Evaluates existing benefits programs against peer organizations to determine competitiveness, trends and developments. • Manages subordinate staff in the day-to-day performance of their jobs. • Ensures that project/department milestones/goals are met and adhering to approved budgets. • Extensive knowledge of department processes.



Lewis Gale Alleghany Hospital

• Roanoke, Virginia Area

• Board of Trustees

  • Sep 2010 - Sep 2015

  • Contributing to strategic decisions for hospital • Ensuring the hospital is providing quality care, including credentialing of healthcare providers • Overseeing the hospital’s financial well-being • Staying educated in healthcare industry news and best practices • A representative of the hospital in the community • Contributing to strategic decisions for hospital • Ensuring the hospital is providing quality care, including credentialing of healthcare providers • Overseeing the hospital’s financial well-being • Staying educated in healthcare industry news and best practices • A representative of the hospital in the community



UNITE HERE HEALTH

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Specialist, Benefit Service

  • 2003 - Feb 2013

  • Provide stellar customer service to all associated participants and employees • Defined fair, equitable and competitive total compensation and benefits packages that fit and were aligned to the company’s strategy and business goals • Developed consistent compensation in line with work culture and organizational objectives • Ensured compensation practices are compliant with current legislation (pay equity, human rights, ACA, etc.) • Used various techniques to make data based… Show more • Provide stellar customer service to all associated participants and employees • Defined fair, equitable and competitive total compensation and benefits packages that fit and were aligned to the company’s strategy and business goals • Developed consistent compensation in line with work culture and organizational objectives • Ensured compensation practices are compliant with current legislation (pay equity, human rights, ACA, etc.) • Used various techniques to make data based decisions on direct financial, indirect financial and nonfinancial compensations • Assessed employees needs by conducting organizational surveys to find out what engages employees • Managed vendor relationship and provided credentialing • Prepared job descriptions, job analysis, job evaluations and job classifications • Differentiated pay systems to invest in the segments to determine prevailing pay rates and benefits • Differentiated pay systems to invest in the segments of workforce that contributed the most value • Deployed effective communication strategies and success metrics • Conducted research into emerging trends, issues and best practices Show less • Provide stellar customer service to all associated participants and employees • Defined fair, equitable and competitive total compensation and benefits packages that fit and were aligned to the company’s strategy and business goals • Developed consistent compensation in line with work culture and organizational objectives • Ensured compensation practices are compliant with current legislation (pay equity, human rights, ACA, etc.) • Used various techniques to make data based… Show more • Provide stellar customer service to all associated participants and employees • Defined fair, equitable and competitive total compensation and benefits packages that fit and were aligned to the company’s strategy and business goals • Developed consistent compensation in line with work culture and organizational objectives • Ensured compensation practices are compliant with current legislation (pay equity, human rights, ACA, etc.) • Used various techniques to make data based decisions on direct financial, indirect financial and nonfinancial compensations • Assessed employees needs by conducting organizational surveys to find out what engages employees • Managed vendor relationship and provided credentialing • Prepared job descriptions, job analysis, job evaluations and job classifications • Differentiated pay systems to invest in the segments to determine prevailing pay rates and benefits • Differentiated pay systems to invest in the segments of workforce that contributed the most value • Deployed effective communication strategies and success metrics • Conducted research into emerging trends, issues and best practices Show less



The Greenbrier

• United States
• Hospitality
• 300 - 400 Employee

• Server

  • 1984 - Nov 2003

  • Provide excellent customers service to guests, consistent with 5-star, 5-diamond resort experience • Present menu and proactively communicate detailed information in appropriate manner, including specials • Prepare tables by setting up linens, silverware and glasses • Up-sell additional products when appropriate • Take accurate food and drink orders, using ordering software or memorization • Check kitchenware for cleanliness and presentation, report problems • Follow all… Show more • Provide excellent customers service to guests, consistent with 5-star, 5-diamond resort experience • Present menu and proactively communicate detailed information in appropriate manner, including specials • Prepare tables by setting up linens, silverware and glasses • Up-sell additional products when appropriate • Take accurate food and drink orders, using ordering software or memorization • Check kitchenware for cleanliness and presentation, report problems • Follow all relevant health department guidelines Show less • Provide excellent customers service to guests, consistent with 5-star, 5-diamond resort experience • Present menu and proactively communicate detailed information in appropriate manner, including specials • Prepare tables by setting up linens, silverware and glasses • Up-sell additional products when appropriate • Take accurate food and drink orders, using ordering software or memorization • Check kitchenware for cleanliness and presentation, report problems • Follow all… Show more • Provide excellent customers service to guests, consistent with 5-star, 5-diamond resort experience • Present menu and proactively communicate detailed information in appropriate manner, including specials • Prepare tables by setting up linens, silverware and glasses • Up-sell additional products when appropriate • Take accurate food and drink orders, using ordering software or memorization • Check kitchenware for cleanliness and presentation, report problems • Follow all relevant health department guidelines Show less



Hanover Shoe Company

• United States
• Consumer Goods
• 1 - 100 Employee

• Manufacturing

  • 1979 - 1984

  Manufacturing plant operator focused on producing high quality footwear to service local customers Manufacturing plant operator focused on producing high quality footwear to service local customers