Experience

• 

  SNAP Financial Group

  • Toronto, Canada Area

  • Collections and portfolio management

    • Nov 2014 - Present
    • Toronto, Canada Area

• 

  Ally Financial Inc.

  • United States
  • Financial Services
  • 700 & Above Employee

  • Collections Team Leader

    • Sep 1997 - Nov 2013

  • Team Leader

    • Sep 1997 - Nov 2013

    INVESTIGATION SKILLS• Strategically researched missing vehicle in Europe and recouped over $60,000. Company was able to return vehicle to the U.S., resell it and avoid taking a loss. Also located and retrieved a missing vehicle in Europe which belonged to Ford Motor Co. GOAL-ORIENTATION• Consistently reached collection goals and decreased company losses by keeping monthly repossessions at 12-15% below limit. Monitored performance of each collector daily addressed issues and assisted with difficult calls; collections increased which avoided repossession.EFFECTIVE TEAM LEADERSHIP• Trained and motivated low risk collectors to increase call volume; team achieved and surpassed monthly goals 10 out of 12 months. ATTENTIVE TO DETAILS• Scored 100% on team account activity reports 9 out of 12 months, evaluated by management. TECHNOLOGY IMPLEMENTATION• Participated in the launch of the Shaw Collections System

  • Team Leader

    • Sep 1997 - Nov 2013

    • Maintained a consistent low repossession rate by reviewing team’s cases and identifying those that could potentially become a loss. • Devised reports from systems (Report Manager, Shaw Dynamic Lists, KPI, and Scorecard) which were used to monitor performance and identify issues. • Distributed tracking reports and credit bureau requests to team members daily and guaranteed that tasks were completed prior to deadlines. • Monitored numbers daily, coached and retrained as needed to ensure each collector met quota. • Monitored calls, resolved conflicts that arose with customers and staff, and settled escalated issues.• Approved bailiff requests and ensured compliance with policy and provincial guidelines. • Verified repossession loss summaries and processed specialized collection projects.Collections (1999-2005)• Identified accounts which could be difficult to collect; addressed issues with practical solutions in order to avoid escalation of the account. • Developed effective skip tracing skills to locate persons hiding from debtors or who seemed to have disappeared. Utilized multiple sources and techniques to successfully locate the person owing money and collect the debt.• Attended to problem accounts and handled customer calls which were escalated for resolution. • Resolved specialized collection assignments and problems with difficult customers. • Issued accounts to bailiffs and ensured compliance with provincial regulations and guidelines. Lease Terminations (1997-1999) PREVIOUS EXPERIENCE• Interacted with customers, processed transactions, handled cash, balanced drawer.• Performed bookkeeping transactions, accounts receivable/accounts payable, billings, received payments, balanced ledgers. Professional Training• Customer Service Skills• Interpreting Credit Bureau Reports• Skills for Managers• Skip Tracing• Anti-Money Laundering • Creating Valued Alternatives for Customers