Connie Cote
Network Support Specialist at Wake Research- Claim this Profile
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Bio
Credentials
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Amateur Radio License
Federal Communications CommissionMar, 2014- Nov, 2024 -
Accredited Configuration Engineer (ACE)
Palo Alto Networks -
Security Pro
TestOut Corporation
Experience
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M3 Wake Research
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United States
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Pharmaceutical Manufacturing
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100 - 200 Employee
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Network Support Specialist
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Jun 2021 - Present
• Responsible for asset management and tracking of IT hardware • Responsible for creating knowledge base articles and tutorials for both the support desk team and end-users. • Implemented the new remote management and monitoring system, NinjaOne to 400+ devices. • Provides dependable custom support through in-person, hands-on, and remote support of end-users. • Instated welcome emails and IT orientation for new users. • Responsible for asset management and tracking of IT hardware • Responsible for creating knowledge base articles and tutorials for both the support desk team and end-users. • Implemented the new remote management and monitoring system, NinjaOne to 400+ devices. • Provides dependable custom support through in-person, hands-on, and remote support of end-users. • Instated welcome emails and IT orientation for new users.
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St. Joseph's/Candler
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United States
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Hospitals and Health Care
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700 & Above Employee
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Scheduling Specialist
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May 2012 - Jun 2021
● Maintained patient information for scheduling, rescheduling, and cancellation of appointments in e-Clinical Works while providing excellent customer service to our patients. ● Prepared referrals and worked as liaison for our Neurology office ● Increased department call volume by 15% and decreased average call duration to 1:30 min with personal call handling over a daily average of 120. ● Integrated nine practices (physicians and offices, 24 providers) to Central Scheduling ● Initiated office Standard Operating Procedures for 20 projects including developing a uniform department training manual, writing office policies, workflows, and various reports. ● Provided training for all Central Scheduling personnel in e-Clinical Works, Cisco VOIP systems, departmental policies, both in groups and one on one. ● Decreased the number of required help tickets submitted between Central Scheduling and IT staff acting as the Cisco Unified CCX Supervisor. Show less
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The Computer Shop
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Jesup, Ga
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Junior Technician
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May 2007 - Sep 2011
● Answered phone calls for tech support related questions such as printer setup and antivirus activation/renewal. ● Scheduled on-site repair appointments for senior technicians and logged completed repairs to create invoices in QuickBooks ● Installed replacement hardware including mother boards and power supplies. Also completed software upgrades and patches. ● Reassembled desktops and laptops according to supervising technician specifications, using both hand and power tools. ● Answered phone calls for tech support related questions such as printer setup and antivirus activation/renewal. ● Scheduled on-site repair appointments for senior technicians and logged completed repairs to create invoices in QuickBooks ● Installed replacement hardware including mother boards and power supplies. Also completed software upgrades and patches. ● Reassembled desktops and laptops according to supervising technician specifications, using both hand and power tools.
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College of Coastal Georgia
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United States
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Higher Education
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200 - 300 Employee
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Student Assistant
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Jan 2009 - Jan 2010
● Managed the college's Raiser’s Edge database, implemented a standardized donor input ● Created the College's first e-newsletter allowing content to be targeted for individual audiences ,both current and alumni, while saving costs over traditional printing. ● Worked on several large and complex projects such as the College's strategic plan, annual reports, parking decal designs and campus events ● Recorded and transcribed meeting notes for the Foundation Board meetings. ● Managed the college's Raiser’s Edge database, implemented a standardized donor input ● Created the College's first e-newsletter allowing content to be targeted for individual audiences ,both current and alumni, while saving costs over traditional printing. ● Worked on several large and complex projects such as the College's strategic plan, annual reports, parking decal designs and campus events ● Recorded and transcribed meeting notes for the Foundation Board meetings.
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District Office of Congressman Jack Kingston
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Brunswick, Ga
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Summer Intern
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May 2009 - Aug 2009
● Responsible for directing calls to the appropriate personnel along with answering questions for general information. ● Processed requests and managed forms to be sent to the D.C. office for private tours of the White House & Mount Vernon ● Completed all projects and tasks quickly and efficiently within the set guidelines/quality expectations ● Responsible for directing calls to the appropriate personnel along with answering questions for general information. ● Processed requests and managed forms to be sent to the D.C. office for private tours of the White House & Mount Vernon ● Completed all projects and tasks quickly and efficiently within the set guidelines/quality expectations
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Education
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2016 - 2019
Middle Georgia State University
Bachelor of Science - BS, Information Technology -
College of Coastal Georgia
Associate of Science - AS, Computer Science
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