Experience

Artelia UK

• Construction
• 1 - 100 Employee

• Assistant Project Manager

  • Jan 2023 - Present

• Graduate Project Manager

  • Apr 2021 - Jan 2023



Legal & General

• United Kingdom
• Financial Services
• 700 & Above Employee

• L&G GI Premium Finance Remediation and Redress Case Handler

  • Jun 2020 - Jan 2021

  With Huntswood, Reading Answering calls from L&G customers: resolving historical client name issues; arranging for transfer of payments to deceased beneficiaries; responding to customer requests to replace cheques with bank transfers. In November, progressed to manage all email communications with customers and liaise with L&G directly, handling confidential customer documents and data. Working as part of a team to create the best outcome for the customer within set guidelines. With Huntswood, Reading Answering calls from L&G customers: resolving historical client name issues; arranging for transfer of payments to deceased beneficiaries; responding to customer requests to replace cheques with bank transfers. In November, progressed to manage all email communications with customers and liaise with L&G directly, handling confidential customer documents and data. Working as part of a team to create the best outcome for the customer within set guidelines.



CYBG PLC

• Reading, United Kingdom

• CYBG PPI Complaints Handler

  • Nov 2019 - Feb 2020

  With Huntswood, Reading Data gathering on multiple banking systems, identifying if customers were liable for PPI compensation. Worked under pressure with a strict target and thorough quality checks, attention to detail was critical achieving 98% pass rate. Left to travel for 6 months in Asia, but cut short due to Covid-19. With Huntswood, Reading Data gathering on multiple banking systems, identifying if customers were liable for PPI compensation. Worked under pressure with a strict target and thorough quality checks, attention to detail was critical achieving 98% pass rate. Left to travel for 6 months in Asia, but cut short due to Covid-19.



Buffalo Fundraising Consultants

• United Kingdom
• Fundraising
• 1 - 100 Employee

• Tele-Fundraiser

  • Aug 2019 - Sep 2019

  With The Abbey School, Reading Calling alumnae and current parents, raising a total of £50,000 for bursaries, scholarships and various projects to improve school life. With The Abbey School, Reading Calling alumnae and current parents, raising a total of £50,000 for bursaries, scholarships and various projects to improve school life.



University of Nottingham

• United Kingdom
• Research Services
• 700 & Above Employee

• Student IT Support Officer

  • Sep 2017 - Jun 2019

  Provision of technical assistance and first point of contact for IT information, serving university students and employees. Achieved 100% satisfaction score from customers, demonstrating diligence, IT and communication skills. Provision of technical assistance and first point of contact for IT information, serving university students and employees. Achieved 100% satisfaction score from customers, demonstrating diligence, IT and communication skills.