Experience

Quest On Franklin

• Australia
• Hospitality
• 1 - 100 Employee

• Guest Service Agent

  • May 2022 - Present



Australian Red Cross Lifeblood

• Australia
• Hospitals and Health Care
• 700 & Above Employee

• Donor consultant

  • Feb 2022 - May 2022



Holiday Inn Express

• United States
• Hospitality
• 700 & Above Employee

• Guest Service Agent

  • Oct 2019 - Feb 2022

  Guest service agent responsible for checking in and checking out guests. handling amounts of cash and processing EFTPOS/ credit card payments and entering data into hotels software. This role included ensuring guests always have an incredible experience at the hotel and coming up with fast and relevant solutions whenever there is an issue with a guest's stay. ensuring that they always come back again and again. Guest service agent responsible for checking in and checking out guests. handling amounts of cash and processing EFTPOS/ credit card payments and entering data into hotels software. This role included ensuring guests always have an incredible experience at the hotel and coming up with fast and relevant solutions whenever there is an issue with a guest's stay. ensuring that they always come back again and again.



Bonanza pizza

• Supervisor

  • Jul 2017 - Oct 2019

  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.• Delegated daily tasks to team members to optimize group productivity.• Promoted to a leadership position in recognition of strong work ethic and provided exceptional customer service.• Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.• Fostered positive employee relationships through communication, training and development coaching.• Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.• Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.• Offered constructive criticism regarding quality assurance on team phone calls.• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.• Monitored team progress and enforced deadlines.• Reviewed staff work and gave comprehensive and constructive feedback.• Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.• Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.• Rotated through a series of different stations based on team needs



Hungry Jack's® Pty Ltd

• Australia
• Food and Beverage Services
• 700 & Above Employee

• Team Leader

  • Mar 2015 - Jul 2017

  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.• Delegated daily tasks to team members to optimize group productivity.• Promoted to a leadership position in recognition of strong work ethic and provided exceptional customer service.• Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.• Fostered positive employee relationships through communication, training and development coaching.• Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.• Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.• Offered constructive criticism regarding quality assurance on team phone calls.• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.• Monitored team progress and enforced deadlines.• Reviewed staff work and gave comprehensive and constructive feedback.• Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.• Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.• Rotated through a series of different stations based on team needs

• Team Leader

  • Mar 2015 - Jul 2017

  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.• Delegated daily tasks to team members to optimize group productivity.• Promoted to a leadership position in recognition of strong work ethic and provided exceptional customer service.• Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.• Fostered positive employee relationships through communication, training and development coaching.• Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.• Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.• Offered constructive criticism regarding quality assurance on team phone calls.• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.• Monitored team progress and enforced deadlines.• Reviewed staff work and gave comprehensive and constructive feedback.• Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.• Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.• Rotated through a series of different stations based on team needs