Client Liaison Officer

• Oct 2021 - Present

Customer Service Representative

• Feb 2020 - Apr 2021

Communicating with clients through various channels that include Live Chat, emails and the Orderly Queue. Responding promptly to customer complaints. Customer support with telecoms and billing issues. Troubleshooting client network, VOIP and email problems. Checking client credit for authentication. Configuring modems i.e Huawei, Greenpacket, Trendnet, TP-Link. Escalating faults to the relevant departments for resolution. Opening self-service tickets of the issues handled per day. Assisting clients who had challenges on myZol portal accounts. Educating clients about myZOL services Show less

Help Desk Technician

• Feb 2019 - Feb 2020

Network monitoring Making inbound and outbound calls Troubleshooting client network and email problems. Attending to internal and external emails. Opening tickets for every phone call made and every email attended to. File transfer from one computer to the other. Studying the Telco core network diagrams. Learning how to use different network and power monitoring systems for monitoring. Configuring routers and switches. Adding new clients to the monitoring system. Show less