Conchita Fonseca MBA, MAHE, PGCHE, FHEA
Lecturer - Business & Innovation Programs at Middlesex University Dubai- Claim this Profile
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Bio
Yousra Osman
I have had the pleasure of working alongside Conchita at Middlesex University. She is an exceptional lecturer, dedicated to inspiring and nurturing the minds of her students. She has a unique ability to make complex concepts accessible to students and create a positive learning environment. Conchita is not only an outstanding educator but also a supportive colleague who is always willing to lend a helping hand. She spread this positivity amongst faculty and staff through her Walk & Talk initiative, giving us space to connect with colleagues, take a break and get some physical exercise in.
Matt Brown
Conchita is an outstanding colleague and an invaluable member of any team. She is hard-working and willing to take on any challenge. Conchita is always well-prepared for classes and she is a very innovative approach to engaging students in classroom activities. Her students always speak highly of her. Conchita is greatly knowledge and respected in her field and is a huge asset to any organization she's connected to. I cannot recommend her highly enough.
Yousra Osman
I have had the pleasure of working alongside Conchita at Middlesex University. She is an exceptional lecturer, dedicated to inspiring and nurturing the minds of her students. She has a unique ability to make complex concepts accessible to students and create a positive learning environment. Conchita is not only an outstanding educator but also a supportive colleague who is always willing to lend a helping hand. She spread this positivity amongst faculty and staff through her Walk & Talk initiative, giving us space to connect with colleagues, take a break and get some physical exercise in.
Matt Brown
Conchita is an outstanding colleague and an invaluable member of any team. She is hard-working and willing to take on any challenge. Conchita is always well-prepared for classes and she is a very innovative approach to engaging students in classroom activities. Her students always speak highly of her. Conchita is greatly knowledge and respected in her field and is a huge asset to any organization she's connected to. I cannot recommend her highly enough.
Yousra Osman
I have had the pleasure of working alongside Conchita at Middlesex University. She is an exceptional lecturer, dedicated to inspiring and nurturing the minds of her students. She has a unique ability to make complex concepts accessible to students and create a positive learning environment. Conchita is not only an outstanding educator but also a supportive colleague who is always willing to lend a helping hand. She spread this positivity amongst faculty and staff through her Walk & Talk initiative, giving us space to connect with colleagues, take a break and get some physical exercise in.
Matt Brown
Conchita is an outstanding colleague and an invaluable member of any team. She is hard-working and willing to take on any challenge. Conchita is always well-prepared for classes and she is a very innovative approach to engaging students in classroom activities. Her students always speak highly of her. Conchita is greatly knowledge and respected in her field and is a huge asset to any organization she's connected to. I cannot recommend her highly enough.
Yousra Osman
I have had the pleasure of working alongside Conchita at Middlesex University. She is an exceptional lecturer, dedicated to inspiring and nurturing the minds of her students. She has a unique ability to make complex concepts accessible to students and create a positive learning environment. Conchita is not only an outstanding educator but also a supportive colleague who is always willing to lend a helping hand. She spread this positivity amongst faculty and staff through her Walk & Talk initiative, giving us space to connect with colleagues, take a break and get some physical exercise in.
Matt Brown
Conchita is an outstanding colleague and an invaluable member of any team. She is hard-working and willing to take on any challenge. Conchita is always well-prepared for classes and she is a very innovative approach to engaging students in classroom activities. Her students always speak highly of her. Conchita is greatly knowledge and respected in her field and is a huge asset to any organization she's connected to. I cannot recommend her highly enough.
Credentials
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Designing Virtual Training Certificate
ATD DallasMar, 2018- Oct, 2024 -
Level A & P (formerly known as Level A & B)
The British Psychological SocietyJul, 2016- Oct, 2024 -
Talent Management, Leadership & Culture
Dave UlrichApr, 2015- Oct, 2024 -
Service Leadership
Ron Kaufman - Up Your ServiceMar, 2015- Oct, 2024 -
University Learning and Teaching Program
University of WollongongJun, 2011- Oct, 2024 -
Teaching and Writing with Case Studies
Richard Ivy School of BusinessFeb, 2010- Oct, 2024
Experience
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Middlesex University Dubai
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United Arab Emirates
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Higher Education
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200 - 300 Employee
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Lecturer - Business & Innovation Programs
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Aug 2018 - Present
Modules/ Courses Taught Innovation Management Principles of Innovation and Entrepreneurship Business Environment Analysis Business Strategy International Human Resource Management Foundation Business Technology Adoption Project Team - 2021 to 2022 Facilitated a university wide initiative to motivate faculty to use technology and e-learning tools effectively in a hybrid, virtual and face to face environment. Faculty were motivated to use one or more E-Learning tool(s) in their teaching session on a weekly basis for a period of 6 weeks over a 10 week time period. Participants were required to keep a weekly reflective log detailing the use and impact of the tool on the teaching and learning effectiveness. An MS Teams community of learning space was created which included a directory of various tools their possible application. This directory included links from you tube, personal testimonies and text based instructions. Gartner Mentoring Program Introduced in April 2022, it is a year long program which will pair selected final year Business, Accounting & Finance and Technology students to 25 mentors from Gartner who can offer their mentees specialized career advice. This provides our students with the invaluable opportunity to learn directly from industry experts making them career ready for the real world after they graduate. International Foundation Program - Business Pathway Coordinator - 2020 - 2021 Conducted advising sessions with students to assist them in identifying a degree program that is right for them. Show less
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Retailademy
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Australia
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Program Director - Leadership, Retail Mastery & Operations at Retailademy
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Dec 2014 - Aug 2018
Development of new learning pathways in the areas of Leadership & Retail. Generating online and offline learning methods and formats for www.retailademy.com formerly known as www.GlobalRetail.Academy • Designing program curriculum and revenue streams. • Assessing and customizing programs to client needs. • Accountable to fulfilling all contractual agreements with clients in terms of learning and development. • Collaborating with third party education & learning infrastructure providers and event management companies to meet specific client needs or to tap into new revenue streams. • Facilitating at interventions, customized train-the-trainer programs and providing one on one mentoring. • Setting targets for external marketing partners and event management partners. • Managing budgetary requirements. • Tracking learning and measuring impact and outcome. • Managing a team of locally and globally positioned instructional designers, web architects, co-facilitators and administrators. • Responsible for end-to-end delivery of programs and the learning cycle. Show less
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Landmark Group
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United Arab Emirates
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Retail
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700 & Above Employee
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Leadership Development Program Manager, Generalist - Learning & Development
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Sep 2012 - Dec 2014
Select Accomplishments •Program Manager for the Landmark – LDP® (Leadership Development Program) for operational leadership in all Landmark concepts such as Max, Lifestyle, Home Centre, Shoe Mart, New Look, Koton, who have demonstrated potential in store performance management, career progression and overall contribution to the brand. •Designed and developed the Landmark Foundation MBA program®; including delivery modules, assessments and graduation criteria combining my extensive academic experience with theory, best practice and a Landmark orientation. •Master Trainer and mentor for the Landmark Training Excellence Program® (trained over 40 regional and concept training heads and trainers from the GCC, Egypt and India) where sessions are recorded and assessed after which individualised coaching and feedback is given based n facilitation techniques, training preparation and student engagement. •Designed and developed the Retail Immersion Program® as part of on-boarding for graduates and specific groups of employees to gain better understanding of retail operations. General Responsibilities Designing and developing training and development programs based on both the organisation's and the individual's needs. Working with a team to produce programs that meet the requirements all relevant parties, such as line managers, accountants and people on the shop floor. Working with instructional designers/ functional facilitators from the various landmark concepts and internal audit to create programs focusing on leadership, management, store control and shrinkage. Conducting TTT (Train The Trainer) workshops. Developing and delivering effective induction and on-boarding programs for corporate employees and concept specific employees. Managing the delivery of training and development programs. Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers. Show less
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University of Wollongong in Dubai
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United Arab Emirates
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Higher Education
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200 - 300 Employee
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Lecturer - Marketing & Management
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Sep 2008 - Sep 2012
Delivering lectures to a class of circa 200 students. Developing and implementing innovative teaching techniques for enhanced learning. Supporting students with degree planning and assisting them as a member of the student advisory committee Stimulating students’ interest, enthusiasm and developing their ability to critically analyse. Developing & assessing students' coursework/assignments based on appropriate marking criteria and providing constructive feedback for improving performance. Field of teaching includes: Marketing, Management and HRM Subjects taught: Marketing principles International Marketing Consumer Behavior Services Marketing Marketing Strategy Management Principles Organisational Behavior Human Resource Management Training and Development Introduction to Information Systems Show less
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Emirates
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United Arab Emirates
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Airlines and Aviation
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700 & Above Employee
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Lecturer - Marketing & Management and Student Services Officer
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Sep 2007 - Aug 2008
As a Lecturer in the College of Business Administration and the Centre of Excellence the duties were identical to the responsibilities of Lecturer in my previous role. Additional role objectives included - curriculum development for newly launched degree programs. As a Student Services Officer my responsibilities were: Developing all aspects of student’s personality such as physical, social, psychological and emotional aspects to develop well rounded individuals. Enhancing student potential in extra-curricular activities, including sports in order to help them develop their interests and practice their hobbies. Providing counseling and guidance to students for career services, student organizations, student clubs, student cultural events, and student publications Guiding students who require professional counseling and directing them to seek professional help where appropriate. Show less
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University of Wollongong in Dubai
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United Arab Emirates
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Higher Education
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200 - 300 Employee
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Lecturer - MIS & Management
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Feb 2005 - Aug 2007
Delivering lectures to a class of circa 200 students.Developing and implementing innovative teaching techniques for enhanced learning.Supporting students with degree planning and assisting them as a member of the student advisory committeeStimulating students’ interest, enthusiasm and developing their ability to critically analyse.Developing & assessing students' coursework/assignments based on appropriate marking criteria and providing constructive feedback for improving performance.Field of teaching includes: MIS and Management Show less
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Student Recruitment Assistant
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Dec 2004 - Feb 2005
Handled all aspects of student enrolment process from dealing with enquiries about the variousprograms offered to the completion of the student enrolment process such as:Participating in the assessment panel to interview and assess potential studentsGiving onsite advice about the academic programs and assisting students in the enrolment processProviding quality information via telephone enquiries about the academic programsLiaising with the internal stakeholders to ensure a smooth enrolment of students. Show less
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Emirates
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United Arab Emirates
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Airlines and Aviation
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700 & Above Employee
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Administrative Assistant
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Oct 2003 - Mar 2004
My responsibilities were primarily to validate the integrity of the data held in the Skywards database and to generate Oracle based management reports & statistics for various promotions and campaigns organised so as to enhance the uptake of the skywards memberships. My responsibilities were primarily to validate the integrity of the data held in the Skywards database and to generate Oracle based management reports & statistics for various promotions and campaigns organised so as to enhance the uptake of the skywards memberships.
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Education
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2003 - 2005
University of Wollongong
Master of Business Administration (MBA), Management -
2020 - 2023
Middlesex University Dubai
M. A. Higher Education, Higher Education/Higher Education Administration -
2000 - 2003
University of Wollongong
Bachelor of Internet Science, Internet Applications -
1995 - 2000
The Cambridge High School - Dubai UAE
A Levels, Economics, Computer Science and Mathematics
Community
