Experience

Walnut High School

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Operations Manager

  • Aug 2019 - Present



Gateways Hospital and Mental Health Center

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• IT Manager

  • Nov 2012 - Jun 2019

  • Key Accomplishments  Provided rapid and client focused support to 400+ users across seven Gateways locations including a satellite location in San Diego, California  Taught one-on-one and group training classes  Assisted and worked closely with all agency C-Level Officials • Charged with creating and developing the IT department from single-person responsibility to a fully capable department with policies and procedures, access forms, vendor relationships, and implemented and updated software applications. • Implemented training for all software application and computer skills. • Provided structure, training, and implementation of Electronic Health Record (EHR). • Performed minor desktop hardware repair. • Ensured and maintained company budget across all departments in relation to IT expenses. • Delivered and set up configuration of end-user PC desktop hardware, software, and peripherals. • Oversaw and resolved all Help Desk issues via phone, helpdesk, and in-person. • Proficient with Microsoft Desktop operating systems (Win XP, 7 and 8) and application software (MS Office Suite 2007/2010/2013). • Expert familiarity with various email clients, including Outlook 2007/2010/2013, Android and Ios mobile devices. • Understanding of networking technologies and concepts including TCP/IP, DNS, LAN, WAN, DHCP • Perform network connection troubleshooting to isolate and resolve problems • Catalog and maintain PC and laptop hardware, software and warranty inventory • Maintain confidentiality with regard to the information being processed, accessed or stored • User account setup and management using Active Directory, iPublishers and SmartPOP • Printer installation, support and maintenance • Various software installation and maintenance • VPN and Remote Desktop Connection setup and support Show less



Nordstrom

• Assistant Sales Integration Manager

  • Feb 2012 - Nov 2012

  • Demonstrates ownership of disciplines and process adoption with technology and innovation that enhance the customer experience• Demonstrates proficiency in the use of relevant technology and applications (e.g. Point Of Sale technologies, Personal Book, Sales Integration desktop, Word, Excel and Outlook)• Assist Sales Integration Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes• Develops relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives• Supports the SIM with the training schedule focused on timely and relevant information (e.g. Mobile POS register, traditional POS register, e-Receipt, Personal Book, iPad, iPhones and Fashion Rewards• Develops a curiosity around industry standards by staying current on new technology and innovation to enhance the customer experience• Creates competitive advantage by identifying issues, resolutions and future opportunities• Assist the SIM with protecting security and privacy of customer information including education, compliance and disposition of issues• Demonstrates and helps ensure accuracy in all ringing procedures (i.e. mail returns, .COM returns, cash disbursement) Show less

• Sales Information Manager

  • May 2010 - Feb 2012

  • Educated and coached the store in technological advancements- iPads, iPhones and Mobile Registers which use Apple technology• Oversaw a large team consisting of Stock, Store Fulfill & Inventory Control Teams & manages expenses• Taught, coached & developed employees to use the tools that will enhance the customer experience & further the relationship with the customer• Ensured inventory management processes are accurate, leading to profitable store results• Supported Direct To Customer, Buy Online, Pick-up in Store & Web fulfillment orders by ensuring orders are properly filled to meet customer expectations• Conducted training & educational meetings for managers & employees, including POS, Relationship Selling with Personal Book, Email Expectations, Enhanced Communication, New Manager Development & Shrinkage Awareness• Collaborated with Store Manager & other partners to ensure stores sales & service goals are achieved• Partnered with Department Managers & the Store Manager to support store events • Led store wide Physical Inventory twice per year Show less

• Store Information Manager

  • Mar 2010 - May 2010

  • Conducted training & educational meetings for managers & new employees, including POS, New Manager Development & Shrinkage Awareness• Partnered with Department Managers & the Store Manager to support store events• Supported front of house operations such as merchandizing & cash register support• Partnered with Logistics Manager to ensure Quality Control, backroom organization & Inventory accuracy

• Assistant Sales Information Manager

  • Jan 2007 - Mar 2010

  • Reviewed internal reporting regularly & takes appropriate action in a timely manner• Ensure all departments are audited for pricing compliance• Ensured & led successful store inventories twice a year• Conducted New Hire Trainings, refresher courses & updates store on new releases• Creates & Executes training strategy for all store processes & systems• Actively participated in developing & training managers & employees• Developed yearly training calendar• Taught & coached employees to use the tools that will enhance the customer experience • Assisted the Sales Information Manager to ensure departments achieve Relationship Selling goal Show less

• Counter Manager

  • Jul 2005 - Jan 2007

  • Assist the Department Manager with the development of staff members• Led by example, sets standard for the counter• Maintained product knowledge by attending training classes and Ensured proper training of all staff members• Partnered with Department Manager to develop & execute specialized events• Ensured counter is properly stocked & all stock concerns are dealt with in a timely manner• Partnered with Account Coordinator & Assistant Department Manager to drive business & exceed goals• Created a work schedule for counter Show less