Brad W.
Community Developer at Defense Acquisition University- Claim this Profile
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Bio
DESI- Dedicated Educator. Strategic Innovator.
I came to know Brad in my capacity as Program Manager serving the Department of Defense, Defense Acquisition University, where Brad served as contract support for a high priority innovation effort. I sought his expertise in community management, specifically to increase engagement in the Community of Practice resource for the Defense Acquisition Workforce community. A defining concept in my career has always been that as a leader, I do not need to know all the things, but if I have the right people, and those people know and do great things, then the organization will benefit. DAU is benefitting because Brad knows and does great things with regard to impact, innovation, crowdsourcing, and developing engaging communities. I am grateful to have Brad on my team, and I highly recommend him as a sought after partner to any organization who aims to get better by selecting great talent who knows and does great things.
🛠 Junho Kim
As the CEO of Spec, I needed someone to lead our community efforts, and Brad fit the bill. He is an experienced community builder with a depth of experience to draw from, and I have learned much from his playbook towards community management. He works hard, has a positive attitude, and communicates well. If that was all he did, I would recommend him wholeheartedly. However, he also became leader in our organization, becoming a core part of developing our corporate culture and finding ways to inject the voice of our community across our cross-functional efforts. He has been a tremendous value add, and I am confident that he will be an asset to any organization who needs someone to steer their gaming community to success.
DESI- Dedicated Educator. Strategic Innovator.
I came to know Brad in my capacity as Program Manager serving the Department of Defense, Defense Acquisition University, where Brad served as contract support for a high priority innovation effort. I sought his expertise in community management, specifically to increase engagement in the Community of Practice resource for the Defense Acquisition Workforce community. A defining concept in my career has always been that as a leader, I do not need to know all the things, but if I have the right people, and those people know and do great things, then the organization will benefit. DAU is benefitting because Brad knows and does great things with regard to impact, innovation, crowdsourcing, and developing engaging communities. I am grateful to have Brad on my team, and I highly recommend him as a sought after partner to any organization who aims to get better by selecting great talent who knows and does great things.
🛠 Junho Kim
As the CEO of Spec, I needed someone to lead our community efforts, and Brad fit the bill. He is an experienced community builder with a depth of experience to draw from, and I have learned much from his playbook towards community management. He works hard, has a positive attitude, and communicates well. If that was all he did, I would recommend him wholeheartedly. However, he also became leader in our organization, becoming a core part of developing our corporate culture and finding ways to inject the voice of our community across our cross-functional efforts. He has been a tremendous value add, and I am confident that he will be an asset to any organization who needs someone to steer their gaming community to success.
DESI- Dedicated Educator. Strategic Innovator.
I came to know Brad in my capacity as Program Manager serving the Department of Defense, Defense Acquisition University, where Brad served as contract support for a high priority innovation effort. I sought his expertise in community management, specifically to increase engagement in the Community of Practice resource for the Defense Acquisition Workforce community. A defining concept in my career has always been that as a leader, I do not need to know all the things, but if I have the right people, and those people know and do great things, then the organization will benefit. DAU is benefitting because Brad knows and does great things with regard to impact, innovation, crowdsourcing, and developing engaging communities. I am grateful to have Brad on my team, and I highly recommend him as a sought after partner to any organization who aims to get better by selecting great talent who knows and does great things.
🛠 Junho Kim
As the CEO of Spec, I needed someone to lead our community efforts, and Brad fit the bill. He is an experienced community builder with a depth of experience to draw from, and I have learned much from his playbook towards community management. He works hard, has a positive attitude, and communicates well. If that was all he did, I would recommend him wholeheartedly. However, he also became leader in our organization, becoming a core part of developing our corporate culture and finding ways to inject the voice of our community across our cross-functional efforts. He has been a tremendous value add, and I am confident that he will be an asset to any organization who needs someone to steer their gaming community to success.
DESI- Dedicated Educator. Strategic Innovator.
I came to know Brad in my capacity as Program Manager serving the Department of Defense, Defense Acquisition University, where Brad served as contract support for a high priority innovation effort. I sought his expertise in community management, specifically to increase engagement in the Community of Practice resource for the Defense Acquisition Workforce community. A defining concept in my career has always been that as a leader, I do not need to know all the things, but if I have the right people, and those people know and do great things, then the organization will benefit. DAU is benefitting because Brad knows and does great things with regard to impact, innovation, crowdsourcing, and developing engaging communities. I am grateful to have Brad on my team, and I highly recommend him as a sought after partner to any organization who aims to get better by selecting great talent who knows and does great things.
🛠 Junho Kim
As the CEO of Spec, I needed someone to lead our community efforts, and Brad fit the bill. He is an experienced community builder with a depth of experience to draw from, and I have learned much from his playbook towards community management. He works hard, has a positive attitude, and communicates well. If that was all he did, I would recommend him wholeheartedly. However, he also became leader in our organization, becoming a core part of developing our corporate culture and finding ways to inject the voice of our community across our cross-functional efforts. He has been a tremendous value add, and I am confident that he will be an asset to any organization who needs someone to steer their gaming community to success.
Experience
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Defense Acquisition University
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United States
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Defense and Space Manufacturing
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400 - 500 Employee
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Community Developer
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Oct 2022 - Present
• Community consultant specifically charged with rethinking and innovating the Department of Defense Community of Practice resource, serving over 53 communities and 180,000 members of the Defense Acquisition Workforce community. • Developed a deep understanding of user needs and behaviors by conducting user research, analyzing data, and gathering feedback from stakeholders to identify pain points and opportunities for improvement. • Created requirements that aligned with user needs to guide the development process and prioritize features and functionality. • Served as a member of the contract hiring team, reviewing and rating resumes, interviewing and recommending highly qualified candidates. • Led the creation and personally managed three online pilot communities that served as a testing ground for innovative ideas aimed at enhancing community engagement. Show less
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Online Community
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International
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Founder & Community Lead
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Jul 2011 - Present
Collection of gaming communities focused on inclusion, collaboration and bringing people together. Events have regularly been hosted on the weekends for over a decade that anyone can join regardless of skill level. • Currently the fourth largest ARMA community in the world • Most active Squad community in the world from 2020-2022 accumulating over 200k players on our servers annually. • Largest Project Reality community in the world from 2009-2011. Collection of gaming communities focused on inclusion, collaboration and bringing people together. Events have regularly been hosted on the weekends for over a decade that anyone can join regardless of skill level. • Currently the fourth largest ARMA community in the world • Most active Squad community in the world from 2020-2022 accumulating over 200k players on our servers annually. • Largest Project Reality community in the world from 2009-2011.
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Spec: Gaming Gear Hub
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Technology, Information and Internet
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Director of Community Development
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Dec 2021 - Jun 2022
• Develop and execute innovative growth tactics to foster an online community, organize large-scale gaming events, and interact with various communities across social media platforms (such as Discord, Reddit, Twitter, Instagram, and TikTok). • Supervise the community management team, including leading weekly meetings, managing the event calendar, assisting in hosting events, engaging with social media, recruiting new members, and fostering community engagement. • Create and experiment with Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) to refine and improve job responsibilities. • Collaborate with team members to develop work documents and spreadsheets such as daily goals and shift responsibilities, after-action reports, end-of-day reports, member recruitment spreadsheets, and SPEC Discord documentation, including rules, permissions, bots, and README. • Monitor and report on metrics of interest to company investors. • Foster a positive community culture by moderating and engaging with the community, including enforcing disciplinary actions for violators of community guidelines. • Manage community discussions related to testing SPEC applications. • Serve as a role model and advocate for the brand. Show less
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Nugg Club
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United States
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Software Development
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1 - 100 Employee
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Technical Support
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Oct 2019 - Mar 2020
• Delivered exceptional technical customer support by troubleshooting issues via email, SMS, and live chat using multiple programs simultaneously. • Analyzed customer complaints and concerns, and provided clear and concise responses to multiple conversations while maintaining a positive attitude towards all customers. • Fostered positive customer experiences and advocated for the Nugg brand by guiding customers towards desired outcomes and turning them into brand ambassadors. • Provided weekly written reports to upper management, operations, and marketing teams to drive continuous improvement. • Maintained flexibility in scheduling and coverage while working remotely. • Demonstrated expert knowledge of cannabis science and medicinal knowledge, regional competitors, and local legislative restrictions. • Utilized various CRM and customer communication tools such as Heroku and Intercom to optimize the customer experience and produce internal reports on shifting customer needs and attitudes. Show less
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University Wireless
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United States
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Telecommunications
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Lead Technician
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Aug 2015 - Nov 2017
• Troubleshoot issues with mobile phone hardware, software, apps, and jailbroken/rooted phones; educate and engage customers through product demonstrations. • Ensure all customers are engaged and that their needs are met before they leave. • Keep written records of customer interactions and transactions using an internal CRM. • Understand and learn how to operate android, IOS, and windows mobile operating systems. Learn to use OPUS CRM for queue management and point of sale data management. Learn about the ever-changing mobile and TV plans and promotions. Learn to read maps of items in-store, to use barcode scanners, and other specialized tools. • Assist in new-hire training; train store associates in using store systems and building positive relationships with customers. • Daily tracking, reporting and general cash management. Show less
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T-Mobile
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United States
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Telecommunications
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700 & Above Employee
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Retail Sales Associate
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Aug 2007 - Dec 2015
• Provided exceptional customer service by troubleshooting hardware, software, app, and jailbroken/rooted phone issues and delivering engaging product demonstrations. • Maintained accurate customer records using an internal CRM system. • Demonstrated expertise in Android, iOS, and Windows mobile operating systems, OPUS CRM, mobile and TV plans, and promotions, as well as utilizing specialized tools such as barcode scanners and in-store maps. • Facilitated new-hire training and coached store associates on system usage and fostering positive customer relationships. • Managed daily cash operations, tracked and reported sales data, and maintained general cash management standards. Show less
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Education
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2018 - 2020
Sacramento City College
Certificate, Web Development | UX Design -
2012 - 2014
Bluegrass Community and Technical College
Associate of Arts - AA, Design and Applied Arts
Community
