Experience

The Fed

• United Kingdom
• Hospitality

• Senior Membership Development Executive

  • Jul 2022 - Present

• Membership Development Executive - Scotland

  • Jan 2021 - Present



Western Union

• United States
• Financial Services
• 700 & Above Employee

• New Business Development Sales Executive

  • Oct 2020 - Jan 2021

  Researching new agent opportunities for Western Union, taking the customer through the whole sales pipeline from a cold call visit, to registering interest, and following the steps to become an successful Western Union agent. Researching new agent opportunities for Western Union, taking the customer through the whole sales pipeline from a cold call visit, to registering interest, and following the steps to become an successful Western Union agent.



Capita

• Canada
• Financial Services
• 1 - 100 Employee

• Sales & Retentions Advisor

  • May 2020 - Oct 2020

  Supporting with inbound calls within a virtual contact centreDelivering great customer service in order to retain customers to Three Mobile.Dealing with customer questions and queriesProblem solving by analysing customer data and using product knowledge to get the customer on the right plan/tariff for them.Learning new skills by working in a virtual call centre where immediate help may not be available due to working from home, dealing with new technology and having to think on your feet in order to adapt to different situations.



Seeking New Opportunities

• Financial Services
• 100 - 200 Employee

• Unemployed

  • Feb 2020 - May 2020

  Seeking new opportunities due to end of short term contract Seeking new opportunities due to end of short term contract



Sky Throne Ltd

• United Kingdom
• Manufacturing

• Business Development Executive

  • Nov 2019 - Feb 2020

  • Using various search tools to establish a database of calls in my area, as this is a new role every store has been searched from previous knowledge and using available contacts.• Actively visiting these stores to gain knowledge of the layout of the vape category in each area and to offer the Hangsen CDU and/or outers deal to the stores who might be interested in the deal.• Be a brand ambassador, as it is a new brand to the UK convenience market, I have to create brand awareness, and create brand trust and build up brand knowledge.Reason for leaving - COVID 19 restricted stock availabilityReference - Alex MacDonald



ECO Vape Ltd.

• United Kingdom
• Wholesale
• 1 - 100 Employee

• Field Sales Executive

  • Jun 2019 - Nov 2019

  Responsibilities• To re-build brand awareness in Scotland, by conducting field visits to vape stores and speaking to vape store owners, convenience store owners and wholesalers• Create business agreements for various wholesalers, attend and present at meetings with category buyers and discuss their needs and pass any information on to head office to ensure that the business relationship worked to the best it could• Attend Trade Days and Trade Weekends – attended SGF Vaping Conference 2019, Spring Fair 2019, and Hemp & CBD Expo, helping with set-up, breakdown and presenting products to customersAchievements• Presented on behalf of Eco-Vape at the SGF Vaping Conference 2019, also being part of a Q&A session along with Imperial Tobacco, BAT, and Liberty Flights so that convenience store managers could ask any questions that may have helped them understand the vaping category.• Extended range in United Wholesale Scotland Cash and Carry and introduced brand into United Grocers Scotland Cash and Carry, also prepared business agreement for JGM Wholesale.Reason for leaving - Company restructureReference - Robert Sidebottom



JAC Vapour Ltd

• United Kingdom
• Retail
• 1 - 100 Employee

• Field Sales Executive

  • Feb 2018 - Jun 2019

  The role of Field Sales Executive for JAC Vapour is wide and varied it includes but not limited toField Sales - pounding the streets going to Vape Stores and selected Convenience Stores and showcasing the quality British designed brands that JAC Vapour manufacture.International Sales - using the world wide web and international contacts to secure deals with overseas customers.Account Management - once the customer has realised how great our products are and how they can help their customers, it is my job to make sure that the retailers have a constant point of contact with the company, passing on any information regarding new products, new legislation to the retailer and passing any feedback to head office.Business Development - as a growing company we are always looking for new customers, so at the same time that we pound the streets looking after our current customers we are also on the look out for new partnerships.Cash and Carry - working closely with the cash and carries to ensure that our brand is in the best position and that all staff know and understand the products they are selling.Staff Training - training store staff on all the intricacies of the e-cigarette, whilst most e-cigarettes work the same there are different vaping experiences from different coils, it is important that our retailers know how to get the best out of our vapes so that they can pass that onto their customers.Planning - working from home 95% of the time it is very important to plan effectively, ensuring that time on the road is used to benefit myself, the company and our customers.Reason for leaving - company was going into administrationReference - Robert Patrick



Nestlé

• Switzerland
• Food and Beverage Services
• 700 & Above Employee

• Convenience Sales Executive (Reach)

  • Nov 2017 - Feb 2018

  Working for Nestle Cereals on behalf of Reach ContactsThe role involves cold calling on independent convenience stores and creating an immediate rapport with the retailer and to quickly gain insight into how the cereal category performs in their store and where improvements, if any, can be made in store by offering category advice and section merchandising.In order for the retailer to qualify for the merchandising opportunity they must take in 3 new Nestle Cereal products, with a category neutral merchandising solution the retailer can be confident that I care about their store performance and not just about Nestle Cereal products whilst still being a strong advocate for the Nestle Cereal brands.Once the merchandising solution has been implemented subsequent follow up visits check the availability of brands, sales of newly introduce brands and sales of the category as a whole.www.cerealsuccess.co.ukReason for leaving - Great opportunity with JAC Vapour



Home working

• Information Technology and Services

• Seeking new opportunities

  • Sep 2017 - Nov 2017

  Seeking new opportunities following redundancy. Seeking new opportunities following redundancy.



Imperial Tobacco

• Poland
• Tobacco Manufacturing
• 200 - 300 Employee

• Availability Representative

  • Oct 2013 - Sep 2017

  While the role of Availability Representative is wide and varied, the main purpose of the role is as follows -To build and maintain relationships with a call base of over 200 independent retailers.To sell the features and benefits of key brands to assist the Retail Development Representatives in gaining new introductions.To fill out of stocks and introduce or re-introduce key brands that would benefit the retailer in order to maximise their earning potential through their reward scheme.To introduce new products as and when required by the senior management team.To complete any other activities as deemed necessary such as merchandising, canvassing for new calls and Anti-Illicit Trade reporting.To successfully lead retailers through the new dark market and EUTPD II regulations, whilst continuing to fill out of stocks and introduce new brands into an industry where the end consummers are unable to see any form of brand advertising.To introduce and maintain ITUK's e-vapour brand Blu, by explaining the features, benefits and highlight the higher spec of the Blu ProKit compared to other manufacturer brands.Reason for leaving - Redundancy



Co-op

• United Kingdom
• Retail
• 700 & Above Employee

• Team Manager

  • Jan 2011 - Sep 2013

  Staff: 26/22 Turnover: £3.6m pa/£2.6m pa• Involved with Senior Management in developing a more productive way of working with regards to checking daily date codes.• Developing staff to create a more productive team, highlighting a different focus area each week in order to develop staff awareness with regards to profit and loss within the store.• Ensuring high health, safety and quality standards are met in store with regards to company procedures and Area Manager requests• Managing the store in the Store Managers absence ensuring consistency is maintained.• Introduced warehousing standards and improved general housekeeping within warehouse and back office areas• Heavily involved in recruitment drives for various stores, and HR responsibility for store regarding disciplinaries, return-to-work and long term sick.Reason for leaving - Great opportunity with Imperial Tobacco



Quicks

• Israel
• Marketing Services
• 1 - 100 Employee

• Duty Manager

  • May 2010 - Dec 2010

  Staff: 22 Turnover: £6m pa• Key involvement in setting up a new Showroom for initial opening, also assisted in opening of Showroom in Stockton-on-Tees as part of company roll out.• Responsible for on-site training, passing on important changes to buying processes and any other changes to company procedures to all levels of staff.• Delegated point of contact for staff with regards to holiday requests, pay queries, any personal issues which they may have had, and HR issues regarding disciplinaries, sickness and leavers, solely responsible for team scheduling and workload. • Implemented daily meetings to enhance communication across the various roles within the business on site and to empower the team to make important decisions when necessary.• Presenting deals to customers, selling packages such as service plans, warranties, upholstery protection, and exceeding targets in all areasReason for leaving - Company restructure, moved from customer service sales to automotive sales



Lidl UK GmbH

• 1 - 100 Employee

• Deputy Manager/Store Manager

  • Feb 2005 - May 2010

  Staff: 8-29 Turnover: £3m pa - £7m pa• Responsible, as Store Manager for increasing Lidl Luton’s turnover from a £5.5m pa store into a £7m pa store within 6 months. This was achieved by improving store standards, implementing a more productive staff rota system, and developing the staff, ensuring all staff were in the process of being up skilled to the next level.• Key-lead for a merchandising team in four stores, delivering and completing all tasks within an agreed timescale, and to the high standard expected of the Regional Operations Director.• General overall responsibility for all variables at store level, productivity management, maintaining and exceeding turnover, stock control, date checking, staff development, staff recruitment, and staff management.• Developing staff to a high standard, which includes 3 former staff members who have become successful store managers in their own right.• For a period of 6 months after moving from London to Staffordshire I was used as a ‘problem solving’ store manager, with the re-mit to go into stores and improve various areas of the store performanceReason for leaving - Commute, I was placed in a store over an hour from my home



Eurocamp UK

• United Kingdom
• Business Supplies & Equipment
• 1 - 100 Employee

• Senior Courier

  • 2002 - 2003