Experience

LMD

• United States
• Advertising Services
• 1 - 100 Employee

• Copywriter and Editor

  • Nov 2021 - Present



Google

• United States
• Software Development
• 700 & Above Employee

• Tech Writer

  • Apr 2021 - Nov 2021



Self-employed

• San Francisco Bay Area

• Writer, Editor, Communications Consultant

  • Jan 2018 - May 2021



Chevron Creative Studio

• San Ramon CA

• Tech Writer / Team Lead

  • Nov 2016 - Oct 2017

  • Write and edit a range of technical, training, and corporate materials • Supervise 10 tech writers in two locations (Texas and California) • Develop training materials to set standards for the tech writing team • Initiate and facilitate a range of special projects, including documentation of single points of failure for various teams in the group • Write and edit a range of technical, training, and corporate materials • Supervise 10 tech writers in two locations (Texas and California) • Develop training materials to set standards for the tech writing team • Initiate and facilitate a range of special projects, including documentation of single points of failure for various teams in the group



SEPHORA

• France
• Retail
• 700 & Above Employee

• Technical Writer / Training Materials Developer

  • Jun 2014 - Oct 2016

  • Write and edit training materials for Sephora cast members, with emphasis on technology / client services tools • Work in stores to learn / update materials related to retail systems (Color IQ, POS, etc.) • Test and document new cast- and client-facing technologies • Create, write scripts for, and produce training videos both for internal employees and retail sale associates and management nationwide • Write and edit training materials for Sephora cast members, with emphasis on technology / client services tools • Work in stores to learn / update materials related to retail systems (Color IQ, POS, etc.) • Test and document new cast- and client-facing technologies • Create, write scripts for, and produce training videos both for internal employees and retail sale associates and management nationwide



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Tech Systems Writer

  • 2013 - 2013

  • Use video conference calls with engineers and management to capture system processes for a range of financial reports • Write documentation based on these videos so that range of users, especially support personnel, can understand complex technical procedures • Review and edit executive communications regarding risk management analysis • Use video conference calls with engineers and management to capture system processes for a range of financial reports • Write documentation based on these videos so that range of users, especially support personnel, can understand complex technical procedures • Review and edit executive communications regarding risk management analysis



Kaiser Oakland

• Corp Comm, Web Consultant (temporary)

  • May 2012 - Aug 2012

  • Advise on strategy to redesign and streamline OneLink (internal finance site), including addition of style guide to ensure editorial and graphic consistency • Analyze content to improve site usability and structure; suggested areas to eliminate or condense • Inventory existing content and suggest areas of navigation • Tools: Dreamweaver, Office Suite, HTML, and CSS • Advise on strategy to redesign and streamline OneLink (internal finance site), including addition of style guide to ensure editorial and graphic consistency • Analyze content to improve site usability and structure; suggested areas to eliminate or condense • Inventory existing content and suggest areas of navigation • Tools: Dreamweaver, Office Suite, HTML, and CSS



eBay

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Web Writer / Content Strategist

  • Sep 2011 - Feb 2012

  • Write and edit customer-facing content for new and existing programs; includes headlines, marketing copy, user instructions, error messages, and emails • Participate with product development and business teams in scoping projects, including user testing and evaluating design and copy effectiveness • Write and edit customer-facing content for new and existing programs; includes headlines, marketing copy, user instructions, error messages, and emails • Participate with product development and business teams in scoping projects, including user testing and evaluating design and copy effectiveness



University of California, Berkeley

• United States
• Higher Education
• 700 & Above Employee

• Communications Coordinator

  • Jul 2010 - Aug 2011

  Working at the Office of Student Research & Campus Surveys - writing, editing, event planning, and hopefully soon some Web content strategy and design. Working at the Office of Student Research & Campus Surveys - writing, editing, event planning, and hopefully soon some Web content strategy and design.



Fireman's Fund Insurance Company

• United States
• Insurance
• 400 - 500 Employee

• Web Migration Specialist (temporary)

  • May 2010 - Aug 2010

  Content migration, using Sharepoint Content migration, using Sharepoint



Kaiser Permanente

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Web Writer / Usability Consultant

  • Nov 2009 - Jan 2010

  • Work with team of Web consultants on a prototype for new employee intranet • Write and edit content, repurposing existing and developing new • Develop and present recommendations for portal, including navigation, usability, and content • Work with team of Web consultants on a prototype for new employee intranet • Write and edit content, repurposing existing and developing new • Develop and present recommendations for portal, including navigation, usability, and content



Chevron

• United States
• Oil and Gas
• 700 & Above Employee

• Website Content Manager

  • Apr 2006 - Nov 2009

  • Edit, proof and design content; consult with business owners to determine target audience; use Chevron brand standards as needed • Work with department manager on special projects, including finding new email vendor to save the department $50,000 per year • Edit, proof and design content; consult with business owners to determine target audience; use Chevron brand standards as needed • Work with department manager on special projects, including finding new email vendor to save the department $50,000 per year



Golden State German Shepherd Rescue

• Foster and Newsletter Volunteer

  • 2009 - 2009



Outsource UK

• United Kingdom
• Staffing and Recruiting
• 100 - 200 Employee

• Web Content Manager

  • 2007 - 2009



Consulting Services

• Writer / Editor / Marketing Consultant

  • Jan 1990 - Jan 2007

  Partial list of projects • Use blogs, Facebook, and Twitter • For Clausen House (http://www.clausenhouse.org/), advised development team on print and online content, as well as home page graphics and color palette • For a variety of clients, developed print and direct mail pieces, including writing and/or editing content, proofreading and print checks, from design through production • Scriptwriter, The World’s 100 Greatest Books cassette product (http://www.sybervision.com/Books/index.htm); for this successful commercial product, synopsized classics into 45-minute audio tapes for such works as War and Peace, Little Women, The Wealth of Nations, Macbeth • Proposal Writer / Editor, Pacific Institute for Research & Evaluation (http://www.pire.org/); wrote grant-winning proposal (RFP) for DUI research in California; proofed and edited a variety of print materials for this major nonprofit research organization • Technical Writer / Editor for URAP; wrote abstracts from documents that ranged from newspaper articles to Capitol Hill testimony to public utility hearing transcripts Show less



Alerting Solutions

• QA, Marketing & Web Content Specialist

  • Feb 2006 - Sep 2006

  • Wrote content for new Web site; directed artist in design and graphic goals: http://www.anthonydavisdesigns.com/basealert/index.htm • Wrote brochure content and produced slide show for marketing • Coordinated state-wide testing for California emergency alert system upgrade • Wrote content for new Web site; directed artist in design and graphic goals: http://www.anthonydavisdesigns.com/basealert/index.htm • Wrote brochure content and produced slide show for marketing • Coordinated state-wide testing for California emergency alert system upgrade



Paris Flea Market & Gallery

• Owner and Web Manager

  • 2002 - 2006

  • Managed Web site content using Contribute and other Web tools • Planned, wrote and designed email blasts and print advertising ads and campaigns, including editorial and layout for movie theater and newspaper ads • Wrote descriptions of retail items for eBay, Web site, and marketing materials • Purchased and resold unique gift and household items; worked with high-end decorators and collectors in antiques, jewelry, and home furnishings • Managed Web site content using Contribute and other Web tools • Planned, wrote and designed email blasts and print advertising ads and campaigns, including editorial and layout for movie theater and newspaper ads • Wrote descriptions of retail items for eBay, Web site, and marketing materials • Purchased and resold unique gift and household items; worked with high-end decorators and collectors in antiques, jewelry, and home furnishings



Vodafone Americas

• QA & Business Analyst

  • Feb 2001 - Mar 2002

  • Conducted user acceptance testing of Web portals with international clientele • Participated in and documented brain-storming sessions; interviewed stakeholders as needed, to develop international Web portals • Tested Web sites for functionality and content • Conducted user acceptance testing of Web portals with international clientele • Participated in and documented brain-storming sessions; interviewed stakeholders as needed, to develop international Web portals • Tested Web sites for functionality and content



Military.com

• United States
• Online Audio and Video Media
• 500 - 600 Employee

• eCare Manager

  • Jan 2000 - Dec 2000

  • Set up eCare department for portal aimed at 25M+ • Chose eCare software vendor, eliminating outsourced call center (customer service) solution and reducing annual costs by more than 50% • Wrote and distributed company-wide biweekly eCare reports, analyzing user data from customer satisfaction surveys and Web site statistics • Wrote FAQs for general audience • Set up eCare department for portal aimed at 25M+ • Chose eCare software vendor, eliminating outsourced call center (customer service) solution and reducing annual costs by more than 50% • Wrote and distributed company-wide biweekly eCare reports, analyzing user data from customer satisfaction surveys and Web site statistics • Wrote FAQs for general audience



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Content Manager

  • 1997 - 2000



Individual Software

• Multi-Media Designer

  • 1996 - 1996



Intelliquest (World's 100 Greatest Books)

• Writer

  • 1993 - 1994



Las Trampas

• Consultant

  • 1986 - 1987



Pacific Institute for Research and Evaluation

• United States
• Research Services
• 1 - 100 Employee

• Writer/Editor, Research Assistant

  • 1984 - 1986