HR Program Manager at STIB/MIVB (Public transport Brussels)

• may. de 2019 - - actualidad

As Program Manager, I am leading the implementation of a key strategic HR Project at STIB/MIVB. The program consists in the reengineering of functions, pay classification and career management model based on functions for the blue collars (6000) + New collective agreements concerning side effects for white collars (2500):- New classification model implementation & function descriptions distribution to each blue collar- Calculation of a remuneration guarantee until the rest of their career for each active blue collar & communication of the results- New career & remuneration model implementation & roll-out- New evaluation & mobility processes implementation & roll-outScope:- 6200 blue collars & 3500 white collars- 60 processes- SAP System + SAP Portals- 7 Projects in parallel- Core Projects team: > 20 people

Freelance

• oct. de 2014 - - actualidad

Manager Manager

HR Program Manager at STIB/MIVB (Public transport Brussels)

• jun. de 2018 - may. de 2019

As Project Manager, I coordinated the end of negotiations with Labor Unions & implementation preparation/anticipation of a key strategic HR Project at STIB/MIVB. The program consists in the reengineering of functions, pay classification and career management model based on functions for the 6000 Blue Collars. The model was built in full collaboration with the Labor Unions and resulted in the sign-off of 9 Collective Labor Agreements (CLA) in April 2019:- New Function Descriptions and a new pay classification model based on functions- Calculation of remuneration guarantees until the rest of their career for each active blue collar & communication of the results to each worker- New career & remuneration model- New evaluation & mobility processes In parallel of the negotiation, I led the organization and preparation of the implementation Program which had to follow the CLA sign-off.

HRIS Project Manager & Senior Business Analyst at STIB-MIVB

• oct. de 2014 - jun. de 2018

As project manager and business analyst, I am supporting the STIB/MIVB in their HR Projects. The project objectives are the increase of HR operational efficiency and the setting up of the conditions that will encourage employee accountability, engagement and motivation.The mission consists, among others, in business analyses (organisation, process, people), the HRIS feasibility study management and the HRIS implementation project management (organisation, detailed design and implementation).The projects are the following:- New pay classification and career management model for the Blue Collars- Review of the collaboration meetings/interactions between a blue collar and his/her manager- Post-payroll process

Global Process Director for Service Center Management, Reporting and Quality

• dic. de 2011 - dic. de 2013

As Global Process owner, I led the Standardization, Continuous Improvement, Automation and Remediation of Service Delivery in relation to the Service Center activities. Scope: Service Catalog Management, Service Delivery Management and Quality ManagementResponsibility: Standardization, continuous improvement, remediation plan management, sales support

Global Quality Director and CMMI Global Program Manager

• oct. de 2010 - dic. de 2011

As Global Quality Director I was responsible for NGA delivery Standards/Best Practices (Operating Models, Service Management and Delivery Processes, Standard Operating Procedures, Work Instructions, tools as well as the KMS). It included the design, realization, roll-out, knowledge sharing, control, maintenance, deviation management and continuous improvement of these Company Standards and Best Practices.In this context, I set up the foundations for the NGA Quality Program. This program had the objective to ensure an efficient service delivery that meets customer requirements (Voice of the Customer) and NGA organizational objectives taking into account the new acquisitions. I initiated these foundation steps by the management of a CMMI for Services implementation program across NGA regional and global Delivery Centers.This program led to the creation of a new Operational Excellence Framework in NGA.For each process area included in this framework successfully managed the design and roll-out of new policies, processes guidelines process collaterals in NGA. This program did underpin the Lean Six Sigma continuous improvement initiatives.

Head of Global Operational Excellence

• abr. de 2008 - oct. de 2010

As the head of the Operational Excellence Team I drove the standardization and roll-out of key delivery processes within NGA across Service Delivery Management, Quality Management, Service Delivery, People Management and Technology support.The process standardization program covered the integration between the Sales, Implementation and Operations teams. It resulted in the publication of the delivery Standards in a centralized web-based application.The roll-out had more than 18 countries in scope and was the catalyst to an important change management program

Operational Excellence Director

• nov. de 2006 - abr. de 2008

- Initiation of the increase of quality and efficiency in 10 European Services Centers at Arinso- Compliance of all HR services delivery centers (14 countries) with SOX by managing successfully a worldwide SAS70 program.

Operational improvement & SAS 70 compliance manager

• ago. de 2005 - nov. de 2006

- Alignment of EU delivery centers with standard macro-processes; implementation of internal best practices and roll-out of quality monitoring tools (SAS70)- Compliance of the European HR services delivery centers with SOX by the successful implementation of a SAS70 program

QA Lead for Project Management

• ene. de 2003 - jul. de 2005

Improvement of fixed Price budget projects by the standardization and implementation of monitoring tools, by the quality follow-up and clients satisfaction follow-up and by the development of a SAP HR implementation methodology, project tools and accelerators

Global Project Manager & Solution Architect

• ene. de 2001 - jul. de 2005

- Successful management and implementation on time and budget of International SAP HR fixed price projects (Aventis Pasteur, Nestlé France, …)- Project planning, methodology definition and architectural design of the global solution for international SAP HR implementations (Aventis Pasteur, Airbus, …)

Project Manager and Time Management Team Leader

• jun. de 1998 - dic. de 2000

- Successful project management of Belgian SAP HR implementations on time and budget (Dow Corning, Prayon-Rupel, …) - Successful leadership of the implementation of SAP HR projects in time management (Fortis, Cegedel, Pimkie, STIB, UCL, KB Lux, Europay, Petrofina, …)

SAP HR consultant

• feb. de 1997 - jun. de 1998