Co-Founder

• May 2016 - Present

www.yidpk.org

Volunteer

• Jan 2015 - Dec 2022

Co-Founder

• Jan 2019 - Present

Information Technology Executive

• Jan 2021 - May 2022

• Manage the ICT function and provide technical and operational support;• Prepare ICT related plans, budget, set priorities and performance indicators as well as yearend assessment, reviews and reporting;• Enhance governance, collaboration, build relationships and capacity;• Assisting in the promotion of creativity and innovative thinking to re-engineer work processesand make the best use of technology within and outside Tech Hub• Acknowledge and resolve technical problems dealing with software, hardware, networking,and Internet connectivity in a timely and courteous manner. Problem resolutions are madeavailable as a “lessons learned” resource to other technology team members.• Provide day-to-day network, systems administration, and system upgrades/installations.Providing support for the unique technical needs of remote computing users/clients.• Provide project management to support broad scope IT implementations and projects. Theseprojects include migration to cloud services, new servers, and rolling out new technologies.• Supervise the deliverables and prioritize the work of the IT staff to include the creation andclose-out of IT services for new or closing country offices. IT services include. procurementof networking hardware, servers, UPSs, internet connectivity with travel to field officelocations as needed.• Assisting the AHB with the implementation of new policies and procedures and other IT related initiatives• Assist AHB with the evaluation and creation of hardware standards (laptops, networkingequipment, and other related equipment) to standardize equipment across country offices.• Manages and administers Zoho one packages(both marketing and business processes, googleworkspace, dropbox, Zoom meeting and webinar management, Microsoft and Dynamics 365business (power BI, one drive, share point, office, Power Apps, Azure amongst others) andFinance and Marketing tool) Show less

Information Technology Associate

• Mar 2020 - Jun 2021

Duties: -• Support LANs, WANs, network segments and Internet.• Solve problems as reported by users(computer hardware, software) • Ensure network connectivity throughout a company’s LAN/WAN infrastructure is onpar with all technical considerations and assigning routing protocols and routingtable configuration.• Advanced knowledge on WAN and LAN. Handle technicaltroubleshooting within an enterprise environment, including data recovery and system upgrades.• Zoom, Microsoft 365 business, dynamics setup and administration.• Demonstrate the usability of Zoho CRM, Campaigns, analytics, forms to the client• Provide training to the Client’s staff on the systems.• Google workspace administration and setup• Giving insights and trends for decision making in the company using tools like Google Data Studio, Zoho Analytics, Tableau, Power BI, SPSS among others.Policy development, Evaluating effectiveness and developing new systems to improve workflow as required Show less

Network Administrator

• Nov 2015 - Jul 2019

Responsibilities • Maintain, troubleshoot and administer the use of local area networks (LANs).Computer workstations, connections to the Internet and peripheral equipment • Install computer hardware, networking software, operating system software and software applications • Provide problem-solving services to network users • Manage network including domain, Web, user, support, and infrastructure. • Maintaining and troubleshooting Windows Server 2003, Ubuntu server, Exchange 2003. • Maintaining the school portal and Financial Management system (Microsoft Dynamics) in terms of implementation, Administration and user training. • Coordinate with vendors for equipment repair and maintenance - computers, copiers, printers and other devices • Collaborated with management monthly to keep IT aligned with business objectives and Staff training and support on new systems. Show less

IT Manager

• Apr 2014 - Nov 2015

Responsibilities • Develop, manage and deliver technology solutions to our clients. • Support and deliver technology strategies for our clients. • Design implement and support disaster recovery solutions of various environments. • Ensure that technology solutions are fit for use and are aligned with the various industry standards and road maps our clients have. • Provide insight and innovation across all aspects of technical development of our team. • Provide support and mentorship to our business partner eco-system. • Ensure best practise recommendations for systems configurations and optimization. • Deliver proactive services to clients which helps their systems operate at near 100% efficiency. • Managing various POs to our Service Providers and following up to ensure their invoices are paid. • Managing parts logistics to ensure our clients receive their replacements in good time. Show less

IT Support Engineer

• Apr 2013 - Nov 2014

Responsibilities • User support and helpdesk system management • HIS configuration, system and application software installation • Preventive maintenance of IT equipment , trouble shooting and repair • Local Area Network setup, cabling and support • Setting up audio-visual equipment • Setting client emails and monitoring performance • Assist in IT equipment acquisition from suppliers • Carrying out system backups – SQL Server applications • Configure and fine tune wireless networks • Network monitoring both LAN and WAN for outreach clinics • Monitoring Server performance Show less

Information Technology Support Engineer

• Jun 2012 - Mar 2013

Provided support via phone, face-to-face and remotely Networking, computer software and hardware maintenance. Deploying, configuring and monitoring the server (2003 server), CISCO router, switches gateway and bridges. Ensure the server is running with the latest software and patches. Update all computers with latest antivirus patches. Ensure, the hub, printers, scanners etc are working well. Put down rules for proper use of LAN, emails and the internet. Manage IP addresses and Admin-User login passwords Design network for optimum usage of bandwidth using latest routers and switches and ensure there is no security breach by being vigilant with firewalls and the users. Format computers, install OS and other application software and trouble shoot. Hospital System Administration. Installation of oracle (new system introduced to the hospital). Show less