Collin Ng
Customer Service Representative at Country Road Group- Claim this Profile
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English Native or bilingual proficiency
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Chinese Limited working proficiency
Topline Score
Bio
Credentials
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Probationary Driver's License
VicRoadsOct, 2021- Oct, 2024 -
Barista Course
Espresso Coffee SchoolJan, 2020- Oct, 2024 -
ALS First Aid Course
Life Saving VictoriaJan, 2018- Oct, 2024 -
LSV Cardiopulmonary Resuscitation Program
Life Saving VictoriaJan, 2018- Oct, 2024
Experience
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Country Road Group
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Australia
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Retail
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700 & Above Employee
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Customer Service Representative
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Oct 2022 - Present
Worked a variety of roles such as replying to emails, customer live chat, customer phone calls, and resolving cases via Salesforce and iSams. This was a high intensity position, where I handled multiple customer interactions at once and fine-tuned my skills to work under pressure. As a it was a hybrid role, I mostly worked from home and highly competent with most Work from Home software and processes. Worked a variety of roles such as replying to emails, customer live chat, customer phone calls, and resolving cases via Salesforce and iSams. This was a high intensity position, where I handled multiple customer interactions at once and fine-tuned my skills to work under pressure. As a it was a hybrid role, I mostly worked from home and highly competent with most Work from Home software and processes.
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Suncorp Group
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Australia
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Financial Services
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700 & Above Employee
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Customer Service Specialist
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Apr 2022 - Sep 2022
An inbound call centre fulfilled a hybrid of both sales and servicing role. Using my extensive knowledge of a wide variety of insurance products I performed a sales position, helping new and existing customers purchase insurance and helped customers with inquiries and changes about their insurance policies. I learnt and operated a LINUX based system, and this combined with my strong customer service skills and quick learning I was able to achieve success in this role. An inbound call centre fulfilled a hybrid of both sales and servicing role. Using my extensive knowledge of a wide variety of insurance products I performed a sales position, helping new and existing customers purchase insurance and helped customers with inquiries and changes about their insurance policies. I learnt and operated a LINUX based system, and this combined with my strong customer service skills and quick learning I was able to achieve success in this role.
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Barry Plant Real Estate
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Australia
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Real Estate
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500 - 600 Employee
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Assistant Real Estate Agent
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Mar 2022 - Apr 2022
Personal Assistant to a Sales/Operations Manager. In this role I perform a wide variety of activities like assisting in the marketing of housing events like house auctions/selling, interacting with potential buyers at open houses/auctions and door-knocking houses to obtain appraisals for potential sellers. Personal Assistant to a Sales/Operations Manager. In this role I perform a wide variety of activities like assisting in the marketing of housing events like house auctions/selling, interacting with potential buyers at open houses/auctions and door-knocking houses to obtain appraisals for potential sellers.
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Victorian Department of Health
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Government Administration
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700 & Above Employee
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Customer Service Agent
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Oct 2021 - Mar 2022
Conversing with citizens regarding COVID-19 inquiries (Create, modify, cancel vaccine bookings, answer and give advice regarding COVID-19) and through this I was able to further enhance my customer service skills. I learnt how to deal a wide variety of people over the phone and further honed my interpersonal skills. Conversing with citizens regarding COVID-19 inquiries (Create, modify, cancel vaccine bookings, answer and give advice regarding COVID-19) and through this I was able to further enhance my customer service skills. I learnt how to deal a wide variety of people over the phone and further honed my interpersonal skills.
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The Boiling Crab
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United States
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Food and Beverage Services
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100 - 200 Employee
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Waiter
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Jan 2021 - Dec 2021
Through the interactions with my co-workers and customers I was able to develop strong communication and problem-solving skills which gave me the ability to display great customer service. I have also learnt to perform well under pressure and can organize my time efficiently. Through the interactions with my co-workers and customers I was able to develop strong communication and problem-solving skills which gave me the ability to display great customer service. I have also learnt to perform well under pressure and can organize my time efficiently.
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Coles Group
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Australia
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Retail
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700 & Above Employee
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Team Member
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Nov 2019 - Aug 2021
I worked in store during opening hours and performed a wide variety of tasks to fulfil my job as an on-site team member. I used physical advantages like my height and strength to stock shelves with inventory, as well as using my communication and knowledge to assist customers with any questions or queries. I worked in store during opening hours and performed a wide variety of tasks to fulfil my job as an on-site team member. I used physical advantages like my height and strength to stock shelves with inventory, as well as using my communication and knowledge to assist customers with any questions or queries.
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Education
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2021 - 2023
RMIT University
Bachelor's degree, Information Technology -
2014 - 2020
Highvale Secondary College
VCE Accreditation
Community
