Experience

The Penny Path Cafe & Crepe Shop

• United States
• Restaurants
• 1 - 100 Employee

• Shift Manager

  • Jan 2022 - Present

  ● Oversee subordinate staff’s service skills and efficiency to report to the owner.● Guide workers who struggle with cleaning and cooking tasks to help them learn.● Streamline the efficiency of the team to ensure cleaning tasks are completed on schedule.● Address issues as a shift manager, which in turn leads to greater customer satisfaction.● Advise the owner on business and marketing strategies to increase total revenue.

• Shift Manager

  • Jun 2020 - Jan 2022

  ● Evaluated team members based on performance and reported these evaluations to the store managers on a weekly basis.● Assigned positions to individuals each day to prevent confusion and hindrance.● Motivated employees to go above and beyond the required tasks to ensure an optimal work environment for the next group.

• Bistro Team Member

  • Jun 2018 - Jun 2020

  ● Eased the workload of peers by performing service, preparation, and cleaning-related tasks in a single shift.● Provided friendly service to customers to provide a great dining experience.● Communicated to reduce the chance of errors due to miscommunication.



Little Caesars Pizza

• Food & Beverages
• 700 & Above Employee

• Shift Lead

  • Apr 2018 - Jun 2018

  ● Monitored the productivity of the team members to identify where improvements could be made and where each member performed the strongest.● Trained new hires on how to perform tasks to prevent inefficiency for the whole team.● Encouraged positive attitudes among employees to improve the work environment and to improve the customer experience overall.

• Fast Food Team Member

  • Mar 2018 - Apr 2018

  • Excelled during training programs to complete kitchen tasks in an efficient and timely manner, leading to a reduced workload for fellow employees.• Contributed to the effort of the team to help finish work tasks quickly and precisely.• Gained knowledge of management techniques from superiors which led to a promotion to a managing position within three months.