Experience

Dai Lieng Machinery Sdn Bhd

• Malaysia
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Service Engineer

  • Jan 2012 - Present

  Service Engineer • Dai Lieng Machinery Sdn Bhd + To liaise with product principals on all warranty and technical related issues + To handle machinery warranty claims in terms of handling, reporting, inspection and case submission for all company's products + To conduct internal and external training for mechanics and customers + To guide mechanics for both on site and offsite jobs + To handle and follow up customers' service contracts on a monthly basis + To provide assistance for operations team in terms of workshop job arrangement, supervision and job coordination with customers + To issue customers' quotations for machinery servicing and parts inquiry + To assist Parts Department on spare part related issues, including follow up on spare part ordering and spare parts back order issues + To assist Sales & Marketing Department on product and customer related issues + To coordinate company's internal waste management by liaising with contractors on proper waste disposal as per Department of Environment's standards and regulations + To handle and follow up new machinery logistics to ensure timely machine delivery to customers