Experience

BIG PHARMACY HEALTHCARE SDN BHD

• Malaysia
• Health, Wellness & Fitness
• 300 - 400 Employee

• Assistant Manager Industrial & Employee Relations

  • Jun 2023 - Present

• IR/ER/FWM Executive

  • Feb 2021 - Jun 2023



HANSON QUARRY PRODUCTS SDN. BHD.

• Malaysia
• Wholesale Building Materials
• 1 - 100 Employee

• IR & Development Executive

  • Sep 2019 - Feb 2021

  • Investigates and evaluates cases of employee grievances. Visits company locations, contacts supervisors, review policy manuals and consults in any manner necessary. • Counsels and advises all levels of supervisor to assist them in fairly, objectively, consistently making decisions as they carried out their duties and administer policies and practices. • Monitor on extension of probationers performance with respective HOD’s. • Prepare periodic reports for Management on status and type of grievances and make recommendation on changes in policies and practices. • Prepares or supervises the preparation and maintenance of job descriptions for all Company positions. • Participate in salary survey and prepares findings for Management pertaining to Salary and Benefits Administration. • Participating in the sourcing of internship, management trainees in view of succession of future operations manager positions thru universities, career talks, career fair, advertisement etc. • Assist in conduct orientation sessions for new employees on Company policies and benefits and exit interview for low to mid-level staff and prepares analysis based on results of such interviews. • Update all cessation records in SAP system. • Taking on immigration activities for expatriates and other ad hoc HR projects. • Following through multiskilling projects to be in line with HR practices. • Conduct HR audit on processes, organisation charts and documentation as when required. • Handling SOCSO claims for employee. • Handling all e-Learning assignment, internal trainings and generating new e-Learning via Cornerstone Tools with Articulate 360 software. • Ensure compliance requirements are met through organisational and procedural measures including Group guidelines, performing trainings, monitoring compliance etc. • Proactively manage health & safety of employees to continuously improve company’s health & safety performance. Show less



Genting Malaysia Berhad

• Genting Highlands, Malaysia

• Human Resource Executive

  • Feb 2018 - Sep 2019

  • Endorse various Medical Certificates ranging from government to private clinics or hospitals prior submitting to the Time Clerk. • Ensuring all employees disciplinary record is updated time to time. • Proficient in SAP and in-house IR system. • Handling employee dispute and disciplinary misconducts such as absenteeism, lateness, missing from workplace, breaching hostel rules & regulations, vandalism, assault, cheating, harm, stealing and etc. • Handling major cases such as assault, cheating, harm, stealing, tampering documents violation of procedures, casino scam, false medical certificates, forge signature, gambling and etc and escalate the case at the soonest possible. • Liaise with police officer whichever employee being remanded by police. • Conducting domestic inquiry for major cases and necessary proceedings to dismiss the employee. • Giving advice and explanation to employee whom had misconducts and brief the consequences of committing such misconduct. • Giving IR advice to HOD’s in employee’s disciplinary matters. • Ensuring HOD’s issuing disciplinary action letter with the rightful action taken. • Liase with head of department on any inquiry regarding employee disciplinary matters. • Comply with the Employment Act 1955 as a foundation in taking any disciplinary action against employee. • Arranging and handling staff and executive union meeting and appointments. Show less



Sofitel Kuala Lumpur Damansara

• Kuala Lumpur, Malaysia

• Sales Coordinator (Pre Opening Team)

  • May 2017 - Sep 2017

  General/ Admin Segment • Raise purchase requisitions accordingly within the department with Material Control system and vouchers requisition for guest according in compliance with hotel policy. • Ensure all necessary documents such as leaves are recorded and documented for tracking purposes. • Compiling guests comment or feedback from salesperson and front office for reporting purpose. • Perform Corporate Rate agreement, proposal, contract and follow-up booking for the respective companies. • Ensuring all leads and booking has been plotted in Delphi fdc and Opera system. • Generate production report and bookings on a weekly basis via Delphi fdc and Opera system. • Assisting the team in compile sales activities, sales blitz and follow-up task from the Sales Managers. • Perform and collecting information on international events or convention centre calendar that will be held in the town. • Collecting compset information from various hotels and merge with STR production report. • Assist the Sales Managers and the team on weekly/monthly corporate cocktail event. Travel Agency Segment • Attend incoming calls and inquiries from travel agent companies. • Generate leisure contract and partnership registration (RFP) for travel agent respectively. • Liaise with Accor Malaysia office and regional offices for any group booking/enquiries from local travel agency and international travel agency. Catering Segment • Attend external calls for enquiries regarding events, dinner, group events and etc. • Assisting catering division on paperwork and events inquiries. • Ensure all general inquiry and potential lead is plotted in Delphi fdc system. • Performing any site show around for any walk-in guest and collecting information from client. • Generate weekly report of all bookings and inquires report from Delphi fdc system. Show less



e.City Hotel Sdn Bhd

• Subang Jaya, Selangor, Malaysia

• Sales Coordinator

  • Jun 2016 - May 2017

  M.I.C.E /Event Segment • Attend to external and internal phone call enquiry. • Manage paperwork such as proposal, quotation, event contract, event order, feedback form, etc. • Liaise with credit manager on credit facility and payment issued as well as relevant information from client. • Average experience in Xibo open source software on digital signage purposes for event. Corporate Segment • Attend to phone call enquiry particularly from corporate and rate request. • Manage and follow up corporate booking, contract and event or any incoming arrival. • Generate report from Property Management system such as production nights, total booking, total inquiries and etc. • Taking down all meeting minutes on sales meeting and other meetings involving sales team. Travel Agent Segment • Attend to phone call enquiry particularly from Travel Agent company and rate request. • Manage and follow up travel agent booking and arrival, contract and event. • Collecting necessary information for any RFP or partnership with travel agent. Show less