Experience

Gold's Gym

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Front Desk Staff

  • Mar 2023 - Present

  -Ensured a positive experience for members and guests by offering personalized assistance and creating a friendly atmosphere. -Managed check-ins, registrations, and payment processing with precision, optimizing front desk operations. -Served as a knowledgeable resource, providing insights into our services, answering inquiries, and promoting membership benefits. -Handled phone calls, emails, and administrative tasks promptly and professionally, ensuring seamless communication. -Maintained stringent cleanliness and safety standards at the front desk, contributing to a healthy and hygienic environment. Show less



C & G LANDSCAPING

• Plano, Texas, United States

• Co-Founder

  • May 2020 - Aug 2022

  -Developed a deep understanding of customer needs and how to fulfill them effectively. -Established a robust online presence by creating a website, streamlining communication, and increasing accessibility to our services. -Gained proficiency in sales and marketing strategies, which contributed to the company's growth and success. -Managed customer quotations, ensuring transparent and competitive pricing for our services. -Explored financial operations to ensure a comprehensive understanding of our business, contributing to informed decision-making. -Spearheaded the planning and organization of essential materials and resources required for job execution, optimizing workflow efficiency. Show less



Skyline Sports

• United States
• Apparel & Fashion
• 1 - 100 Employee

• Customer Service Manager

  • May 2018 - Jul 2021

  -Guided and motivated teams to achieve objectives and maintain service excellence. -Developed and executed strategies to enhance customer satisfaction, utilizing active listening and problem-solving skills. -Orchestrated productive and organized meetings, optimizing team collaboration and goal attainment. -Created and managed employee schedules, balancing operational efficiency with employee needs. -Ensured facility and equipment maintenance, guaranteeing a safe and functional work environment. Show less