Technical Project Coordinator II

• Mar 2023 - Present

Technical Project Coordinator I

• Oct 2022 - Mar 2023

As a TPC, I work with Service Delivery Specialists and other operational staff to coordinate the timely and accurate implementation of telecommunication projects. Additionally, I work to identify project risks and work with internal teams to implement mitigation strategies. My main responsibility is to manage project intervals and savings to ensure projects are being delivered within acceptable time frames with projected savings being realized.

Customer Success Solutions Specialist

• May 2021 - Oct 2022

As a Solutions Specialist, I assisted the Customer Success Manager in managing accounts. I presented potential solutions and optimizations for my clients, through a variety of channels. I worked to maintain internal relationships with our Orders and Operational teams. I assisted in weekly touchpoints with customers as well as quarterly reviews. Personally, I upgraded the way I presented solutions to customers through new and innovative technology. I took a big responsibility in assisting my… Show more As a Solutions Specialist, I assisted the Customer Success Manager in managing accounts. I presented potential solutions and optimizations for my clients, through a variety of channels. I worked to maintain internal relationships with our Orders and Operational teams. I assisted in weekly touchpoints with customers as well as quarterly reviews. Personally, I upgraded the way I presented solutions to customers through new and innovative technology. I took a big responsibility in assisting my customers move their outdated and sunsetting technology, to new telecom solutions.

Account On-Boarding Specialist I

• Nov 2020 - May 2021

I worked closely with the Customer Success Onboarding Manager to ensure a successful and seamless onboarding for the client. I would build the inventory in our databases, other departments would use to manage and maintain accounts.

Sales & Marketing Manager

• Dec 2019 - Nov 2020

• Served as store's lead Outside Sales Representative • Developed, evaluated, and maintained an effective sales and marketing strategy for assigned territory • Ensured sales growth through effective account prospering, lead generation, and increased purchase order • Identified new selling opportunities and close new deals in alignment with market strategies and goals • Established and maintained relationships with accounts • Educated all contractors, customers, and clients on… Show more • Served as store's lead Outside Sales Representative • Developed, evaluated, and maintained an effective sales and marketing strategy for assigned territory • Ensured sales growth through effective account prospering, lead generation, and increased purchase order • Identified new selling opportunities and close new deals in alignment with market strategies and goals • Established and maintained relationships with accounts • Educated all contractors, customers, and clients on store product portfolio and services • Created new and appealing store logo • Established store's presence on social media • Integral in new store programs like Social Media Giveaway • Assisted in re-branding inside store including new wall colors, display colors, store arrangement • Helped in preparation for transition to Benjamin Moore "Store of the Future" business model • Maintained competitive pricing based on local market

Inside Sales Representative

• May 2019 - Dec 2019

• Accumulated vast knowledge of products, colors, and tools • Helped customers with color selection process • Advised customers on product selection • Completed store-wide inventory to update quantities of products • Integral in creating social media footprint • Operated all social media platforms • Crucial in increasing overall sales to highest sales in store history

Media Relations Student Assistant

• Jun 2015 - May 2016

• Served as the ECU Athletics Media Relations Student assistant for one year • Ran social media accounts during athletic events • Produced feature pieces on ECU athletes published on ecupirates.com • Assisted in the production of post-game press conferences • Compiled stats for weekly Media Guides • Helped run post-practice interviews with both players and coaches • Helped with the yearly Media Day coverage • Served as the ECU Athletics Media Relations Student assistant for one year • Ran social media accounts during athletic events • Produced feature pieces on ECU athletes published on ecupirates.com • Assisted in the production of post-game press conferences • Compiled stats for weekly Media Guides • Helped run post-practice interviews with both players and coaches • Helped with the yearly Media Day coverage