Postilion Specialist

• Apr 2023 - Present

- Set up and maintain clients postilion environments with below suites: -Realtime Framework -ATMapp -Esocket -TermApp -Bankserv -BankservRTC -MCC -MDS -Postbridge -Visa Base12 -Visa SMS -Nixbridge -Postilion Office -Extract Plugins -Visa Acquiring Certification -Visa Issuing certification -Mastercard Acquiring Certification -Mastercard Issuing Certification -L3 Visa / Mastercard POS device certification -Postilion Database maintenance (SQL Server) -SQL Server scripting (Stored procedures, views, triggers) -Postilion SDK code reading -Integration drivers development -System Integration testing & User acceptance testing on enhancements & new postilion products -Batch Scripting -Keys management (Thales HSM) Show less

Applications Engineer - Payment Systems / SQL Server / Postgres Database

• Oct 2022 - Mar 2023

-Postgres database development -SQL server database development -Point of sale device setup and support -API development using C# -Client onboarding setup and maintenance -Avail support to clients during testing phase and Postproduction -Postgres database development -SQL server database development -Point of sale device setup and support -API development using C# -Client onboarding setup and maintenance -Avail support to clients during testing phase and Postproduction

System Engineer - Postilion Switch (ACI) / SQL Server

• Mar 2022 - Oct 2022

Providing 24 hr Postilion support to several stanchion clients. Incidents being handled involve trend analysis to model solutions within SLA boundaries on the below postilion products: • Realtime framework • Postcard • Transaction manager • Postbridge • Esocket • TermApp • Base24 • Config Server • Postilion office • Postilion Nixbridge • Active-Active environment • Postilion 5.3 environment Monitoring client’s postilion environments by: • Performing regular checks on transaction flow against source / sink nodes • Ensuring interfaces and interchange connectivity • Performing Database health and HSMs checks • Checking Disk space availability on servers and TSM and Futurex HSMs • Regularly checking windows and application events logs • Handling events logged against specific interfaces / interchanges on Realtime monitor • Checking and addressing issues in sysinfor report Other duties: • Card data extraction from postilion_office • Postilion portal support (risk profiles setup, card functions, user access administration etc) • Sql script writing to meet custom business requirements • Standby support for clients when performing maintenance tasks • Store and terminal configuration • Escalation of incidents internally or to clients Show less

System Engineer - Postilion Switch & SQL Server

• Jul 2020 - Apr 2022

• Support maintain Postilion EFT Systems ensuring maximum availability and performance • Troubleshoot and resolve Postilion-related issues according to incident and problem management processes • Configuration of system parameters, testing and implementing system changes • Report writing and automation ensuring that these reports reach their intended recipients • Card production system administration, supporting cards solutions and perform ATM terminal and interface certifications with VISA, MasterCard • Perform administration of the Postilion switch application • MS SQL database development and administration • Importing and exporting sql server data to & from other sources • Documentation of system setup as well as any changes done to the system • POS and IPos machines configuration & support • Ensuring seamless flow of transactions between Postilion & T24 • Transactions querying for forensic investigations • Postilion user portal management and system Audit issues handling • Customer data security management • Support and maintain ACI’s Postilion products which are Realtime Framework, Portal, Office, Network Interfaces (e.g. Postbridge), Terminal Driving Interfaces (e.g.TermApp Framework) to provide effective solutions. • Understanding Point of Sale‘s Hypercom Messaging protocol to design,configure & maintain Financial Institutions’ Point of Sale Solutions and estates. • Integration of Postilion to Hardware Security Modules (Futurex )as well as maintenance. • Project work which includes conducting Unit Tests, System Integration Tests and User Acceptance Tests • User Training on new products, conducting demonstrations for proof of concepts. • Configurations and maintenance of all EFT transactions channels i.e., Mobile, POS, Internet, and ATM. • Configuration of system parameters, testing and implementing system changes and upgrades. • Coming up with test scripts for testing software and EFT systems and interfaces (User Acceptance Tests, System Integration Tests) Show less

ICT Support Officer

• Jun 2016 - Jul 2020

• MS SQL Database monitoring and Developer • Reports writing using SAP Crystal reports • POS configurations on T24 and POSTILION • SQL Querying for POS transactions • Importing and exporting sql server data from/to other sources • Data Migration • SSIS and SSRS Developer • IT Security Management • Analyse system Loopholes • Database security • System Integration – Point of sale Applications • POS transaction flow security • Disaster recovery • Transactions Querying for Forensic investigations • Data Analytics for POS Transactions Show less

Junior ICT Systems Engineer

• Mar 2015 - May 2016

 Reports generation and automation, Mysql database and Sql Server 2005, 2008 &2012  Business process optimization through development of online systems using Bonita BPM  Prepare user manual for systems developed  Patch business processes systems to conform to user needs and document any changes done  Perform functional and interface testing on systems developed  Developing, deploying and installing offline & online data survey platform for mobile devices  Birt reports automation and creating tools to schedule email of reports.  Obtain problem information via telephone interviews as well as emails and modeling solutions for users  Guide users of procedures to solve problems  Update helpdesk platform of queries performed /user problems handled  Server administration and maintenance (Windows Server 2003-2012)  Network monitoring using PRTG  Perform Backups using Exmerge  DHCP management  Active directory management (user accounts management)  PC minimum built and asset register management  Configuring and maintaining cisco ip phones Show less

Information Technology Intern

• Jul 2011 - Aug 2012