Experience

Boston College Center for Corporate Citizenship (BCCCC)

• Director of Membership and Member Services

  • Sep 2010 - Present

  Supervise a team of four responsible for recruiting and retaining BCCCC’s 400+ corporate members, representing 60% of BCCCC's operating revenuesMember of the management team with oversight of strategic direction, staff performance, growth opportunities, and operationsIncreased membership revenue by 20% over four years by recruiting and retaining higher yield member companiesIncreased overall membership numbers by 23% through designing and implementing a highly focused customer acquisition strategyLead steering committee for LGBT employee affinity group at Boston College

• Assistant Director of Membership

  • Sep 2005 - Sep 2010

  Created BCCCC account management program which improved retention ratesIncreased member acquisition by 25% by improving recruitment efforts, increasing prospect pipeline and hiring a manager of recruitmentStrengthened relations with current members and built prospect pipeline by developing regional strategy and event programming

• Manager of Member Services

  • Jul 2003 - Sep 2005

  Conducted research and produced two of BCCCC’s signature survey reports Initiated and managed a highly successful graduate intern program, increasing content production and visibility of Center with universities Created an Online Knowledge Resource center and Member Hotline which contributed to increased member satisfaction and retentionTransitioned signature research surveys online doubling participation

• Manager of Consulting and Custom Services

  • Jul 2001 - Jul 2003

  Conducted the assessment, proposal writing, staffing, and project management of BCCCC consulting engagements to consistently meet revenue goalsPersonally participated in or led the delivery of custom research and consulting services to over 30 companies around community involvement and CSR. Clients included New Balance, John Hancock, Nokia, Microsoft, General Motors



Mercy Volunteer Corps

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Assistant Director

  • Aug 1994 - Aug 1998

  Mercy Volunteer Corps places volunteers in one year service sites throughout the United States.Increased number of volunteers by 40% through improved recruitment practices such as new newsletters and marketing materials, an alumni network of recruiters, and better outreach to college campusesCo-led team that organized and presented training programs for the volunteers which decreased the attrition rate of the volunteers.Performed extensive public speaking engagements to groups ranging in size from 5 to 200