Colleen W.

Information Systems, Data and Project Manager at Instrument Sales and Service, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Bonney Lake, Washington, United States, US

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Credentials

  • SQL Server Programming Level 1, 2 and 3
    Green River College
    Jan, 2017
    - Nov, 2024
  • SQL Server for Developers - Relational Database Concepts and Design
    Green River College
    Jan, 2017
    - Nov, 2024
  • MS Excel
    Green River College
    Jan, 2016
    - Nov, 2024
  • Supervision Certification
    Green River College
    Jan, 2006
    - Nov, 2024
  • Leadership Training for Management
    Dale Carnegie Training Washington
    Jan, 2005
    - Nov, 2024

Experience

  • Instrument Sales and Service, Inc.
    • United States
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Information Systems, Data and Project Manager
      • Aug 1997 - Present

      In this role, I provided consultative services for ISS management and IT teams, ensuring development of systems listed, achieving efficient and profitable approach. I oversaw information's systems, websites, and data exchange for key clients. I delivered reporting on development and data analysis. I also acted as point of contact and support for ISS corporate in accounting for all vendors and suppliers. • Recognized for strengths based on success in industry, operations, software, website, and data systems, resulting in a promotion to a tailored position. • Championed ISS from $1M to $40M in revenue growth. • Secured growth of 25% of GM Dealership volume nationwide. • Met 100% accuracy measurement goal while maintaining data integrity. • Established a warranty claims electronic billing system comprised of thousands of daily invoices. • Achieved all client regulations, P&P requirements, with maximum accuracy. • Implemented project development for all operations and administrative departments. • Developed sales commission tool to enhance payment accuracy. Show less

  • King County Housing Authority
    • United States
    • Non-profit Organizations
    • 200 - 300 Employee
    • Housing Choice Voucher Housing Assistant
      • 2019 - 2020

      In my most recent role, I delivered inquiry response and issue resolution for in-person, phone, and written correspondence with clients and landlords on housing assistance. I provided insight on documentation requirements, HCV inquiries, and maintained databases in internal software systems. I processed and audited files and documents, including mailed-out review letters and packets to landlords, clients, and third party sources; determined verification needs based on family composition, employment, income, and other criteria. I also identified and reported violation through data verification to assigned teams. · Reduced volume of incoming voicemails by resourcing responses at the switchboard level as opposed to transferring and escalating calls. · Consolidated workload for cross-functional teams by taking on more responsibilities and obtaining additional training. · Received written acknowledgement letters from clients recognizing support and high quality customer service Show less

Education

  • Green River College
  • Dale Carnegie
    Leadership Training for Management
  • Kamiakin High School
    Diploma

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