Experience

Call Center Sales Pro

• United States
• Telecommunications
• 1 - 100 Employee

• Executive Consultant, Business Development and Client Relations

  • Jul 2015 - Present

  Call Center Sales Pro • Plan, organize, direct and provide leadership to achieve the business growth and retention objectives as Senior Leadership within the organization in business development; client services and retention management and billing and operations. • Set up Universities and Hospitals on Secure Messaging platform as the company's SME • Ensure the development and implementation of growth of technology to the clients • Ensure prospecting and new business development KPI’s are met • Direct manage and develop team to ensure the achievement of growth and retention goals • Provide exemplary service to encourage long-term relationship with existing providers and customers ;Client Relations Manager for the top revenue-based Clients and their affiliates. • Provide Sales functional leadership, and empowers the team to be challenged and ask the right questions, in order to develop the team as a whole. • Provides consulting services to leaders focused on improving team, leader and systems effectiveness. • Maintains an accurate forecast of short and long-term future opportunities. • Establishes and nurtures relationships with senior-level clients. • Lead in the development of Request for Proposal submissions; Ensures projects are priced appropriately. • Build a network of key customers, influencers and stakeholders to foster base and new business opportunities. • Plan and conduct sales meetings that foster learning and enhance skills that improve business acumen and sales results within the team. Show less



MedCall Plus

• United States
• Telecommunications
• 1 - 100 Employee

• Executive Consultant, Business Development and Client Relations

  • Jul 2015 - Present

  MedCall Plus - Call Center Sales Pro -Medical Division • Plan, organize, direct and provide leadership to achieve the business growth and retention objectives as Senior Leadership within the organization in business development; client services and retention management and billing and operations. • Set up Universities and Hospitals on Secure Messaging platform as the company's SME • Ensure the development and implementation of growth of technology to the clients • Ensure prospecting and new business development KPI’s are met • Direct manage and develop team to ensure the achievement of growth and retention goals • Provide exemplary service to encourage long-term relationship with existing providers and customers ;Client Relations Manager for the top Medical Clients and their affiliates. • Provide Sales functional leadership, and empowers the team to be challenged and ask the right questions, in order to develop the team as a whole. • Provides consulting services to leaders focused on improving team, leader and systems effectiveness. • Maintains an accurate forecast of short and long-term future opportunities. • Establishes and nurtures relationships with senior-level clients. • Lead in the development of Request for Proposal submissions; Ensures projects are priced appropriately. • Build a network of key customers, influencers and stakeholders to foster base and new business opportunities. • Plan and conduct sales meetings that foster learning and enhance skills that improve business acumen and sales results within the team. Show less



C.T.M. Consulting

• Central Canada

• Medical Business Development Consultant

  • Jan 2014 - Present

  • Develop Market Plans, Sales Strategy and Training Modules. • Develop Product Material/ Detail aides / Web editorials. • Ownership of account management duties including correspondence, quotes, proposals, internal/external communication and relationship building, • Promote Periconceptional Nutrients for both Women and Men. • Initiate Prelaunch material including ebook with product research and content. • Brand Development ~ Market identity to generate competitiveness in the marketplace. • Market Awareness ~ Creation of unique campaigns to address the specific needs of the medical professionals and consumers, providing clear market communications, consistent branding, messaging and an implementation strategy. • Web Design and Optimization ~ Creation, implementation and constant updating of a website. Develop interactive communication that opens a conduit between healthcare professional and patients alike. • Digital Communications ~ Creation of campaigns that optimize social media opportunities that facilitate online patient and medical education and general reproductive health conversation. • Public Relations ~ Creation and execution of campaigns that fortify the brand of professional associations and raise awareness on the issue of infertility and reproductive health. • Speakers Bureau Development and Continuing Medical Education Seminars. • Academic Liaison Services ~ Enhance collegiate collaboration, research opportunities and access to unique patient services for IVF Centre’s. • Patient-Centre Care ~ Providing full picture view with credible unbiased information that focuses on the individualized needs of end point consumer. • Industry Liaison ~ Acting on behalf of the medical professionals, interacting with the pharmaceutical industry, bridging medical communications, advisory positions and research opportunities. Show less



CCS - Customer Contact Services

• United States
• Telecommunications
• 1 - 100 Employee

• Sales Consultant/ Senior Management - Quality Assurance Manager

  • Apr 2012 - Jan 2014

  Sales: Manage and grow inbound business • Ongoing product/sales development. • Building and retaining external client relationship. • Facilitating handoff from sales to operations. • Measured Sales and Sales Team using Key Performance Indicators (KPIs). • Set a vision and strategy for businesses. Operations: Overseeing 4 sites, managing operations remotely and by periodic site visits. • Ensuring 24/7 operations of call center services, including: Scheduling, Payroll, Customer Service, Programming, Billing, and Building Management. • Hiring and training of supervisors. • Developing internal quality assurance procedures, and implemented coaching and feedback for quality monitoring. • Project managing system upgrades, minimizing downtime required through structured planning and implementation. Quality Assurance: Overlooking the Companies' Quality Assurance process and implementation. Ensuring that the agents meet the ATSI standards within the Industry as well as internal standards. Provide coaching and training agents on service levels; working one to one to meet these goals. Provide Clients' Quality Assurance Monitoring with weekly calibration feedback. Show less



AnswerNet

• United States
• Telecommunications
• 400 - 500 Employee

• General Manager

  • Jan 2008 - Apr 2012

  Inbound/Outbound Call Centre - in Toronto Responsible for ensuring Site profitability, productivity, efficient operations, and achievement of corporate goals and objectives. Directly responsible for the successful execution of project implementation, quality control, employee development, processes, and call center solutions. Responsible for employee evaluations, quality control programs, payroll, billing, and account profitability.Operations Manager Operations Manager AnswerNetAnswerNet 2008 - 2010 Maintained excellence and high call center standards Conducted performance CSR reviews Maintained corporate customer satisfaction program Managed monitoring and quality programs Maintained payroll and employee tracking systems Personally assisted in the training of new agents Maintained an ongoing training program that includes cross training across the entire operation Coordinated new account training Show less



Vision BioSystems

• Medical Device
• 1 - 100 Employee

• National Sales Executive - Canada

  • 2004 - 2008

  Vision BioSystems (VBS), recognized as a leader in the development of automated instruments for histopathology laboratories, in addition to their Novocastra Laboratories divison. Sold VBS captial equipment, reagents and consumables; exceeding revenue targets; contributing to the strategic planning process through analysis of national accounts; developed and maintained strong relationships with KOLs; developed CHEs for the National Histology Society/ Pathologists/ Histologists throughout Canada. Show less



Organon Canada Ltd

• Canada
• Civil Engineering

• Territory Manager

  • 1997 - 2003

  • Achieved an annual compounded growth rate of 45% on territory. • Initiated and worked together with the Canadian Andropause Society, to create the “Andropause Awareness” week which resulted in the highest incremental sales in the company for the product; 3rd out of 65 sales representatives. • Received quarterly awards for highest incremental sales for Marvelon and Andriol ranked within the top 10 out of 65 Sales Representatives. • Received recognition for having the highest incremental sales in Zemuron, a hospital product, within Canada. • Initiated Continuing Health Education program to promote Andriol sales – exceeded the amount of participants (expected 15: 22 attendees confirmed for a July event). •Researched and developed slides for Ob/Gyns on Benefits of Oral Contraceptives Show less