Colleen Toliver
Internal Training Specialist at Florence Healthcare- Claim this Profile
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Topline Score
Bio
Hillary Thomas
I worked with Colleen at FMLS. She was an excellent trainer who made sure that our guides were easy to follow and comprehensive. Her goal was always that a beginner could follow them step by step and get the job done. I used several of her guides to learn various processes throughout my time at FMLS. They were always clear and concise with excellent visuals. Additionally, she a rockstar at creating and retaining connections with vendors and clients. While we worked together we had several real estate offices that would call and ask to speak directly with her! In summary, Colleen would make a great addition to your office. She consistently produces quality work which produces great customer satisfaction.
Kaylin Smith
When I first joined the team Colleen helped me to get onboarded - showing me around team responsibilities and resources. Working with her was always enjoyable. I looked forward to interacting with her, both professionally and personally, because her input was valuable and the interaction was always positive. Although we worked on different things, in the areas our worked overlapped she was always accountable, produced a high quality of content and gave great guidance in areas I was unfamiliar. What a talented designer/writer and wonderful spirit she is to have worked with!
Hillary Thomas
I worked with Colleen at FMLS. She was an excellent trainer who made sure that our guides were easy to follow and comprehensive. Her goal was always that a beginner could follow them step by step and get the job done. I used several of her guides to learn various processes throughout my time at FMLS. They were always clear and concise with excellent visuals. Additionally, she a rockstar at creating and retaining connections with vendors and clients. While we worked together we had several real estate offices that would call and ask to speak directly with her! In summary, Colleen would make a great addition to your office. She consistently produces quality work which produces great customer satisfaction.
Kaylin Smith
When I first joined the team Colleen helped me to get onboarded - showing me around team responsibilities and resources. Working with her was always enjoyable. I looked forward to interacting with her, both professionally and personally, because her input was valuable and the interaction was always positive. Although we worked on different things, in the areas our worked overlapped she was always accountable, produced a high quality of content and gave great guidance in areas I was unfamiliar. What a talented designer/writer and wonderful spirit she is to have worked with!
Hillary Thomas
I worked with Colleen at FMLS. She was an excellent trainer who made sure that our guides were easy to follow and comprehensive. Her goal was always that a beginner could follow them step by step and get the job done. I used several of her guides to learn various processes throughout my time at FMLS. They were always clear and concise with excellent visuals. Additionally, she a rockstar at creating and retaining connections with vendors and clients. While we worked together we had several real estate offices that would call and ask to speak directly with her! In summary, Colleen would make a great addition to your office. She consistently produces quality work which produces great customer satisfaction.
Kaylin Smith
When I first joined the team Colleen helped me to get onboarded - showing me around team responsibilities and resources. Working with her was always enjoyable. I looked forward to interacting with her, both professionally and personally, because her input was valuable and the interaction was always positive. Although we worked on different things, in the areas our worked overlapped she was always accountable, produced a high quality of content and gave great guidance in areas I was unfamiliar. What a talented designer/writer and wonderful spirit she is to have worked with!
Hillary Thomas
I worked with Colleen at FMLS. She was an excellent trainer who made sure that our guides were easy to follow and comprehensive. Her goal was always that a beginner could follow them step by step and get the job done. I used several of her guides to learn various processes throughout my time at FMLS. They were always clear and concise with excellent visuals. Additionally, she a rockstar at creating and retaining connections with vendors and clients. While we worked together we had several real estate offices that would call and ask to speak directly with her! In summary, Colleen would make a great addition to your office. She consistently produces quality work which produces great customer satisfaction.
Kaylin Smith
When I first joined the team Colleen helped me to get onboarded - showing me around team responsibilities and resources. Working with her was always enjoyable. I looked forward to interacting with her, both professionally and personally, because her input was valuable and the interaction was always positive. Although we worked on different things, in the areas our worked overlapped she was always accountable, produced a high quality of content and gave great guidance in areas I was unfamiliar. What a talented designer/writer and wonderful spirit she is to have worked with!
Credentials
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Instructional Design Essentials: Models of ID
LinkedInMar, 2021- Sep, 2024 -
GCP for Clinical Trials with Investigational Drugs and Biologics (ICH Focus) Course
CITI ProgramMay, 2022- Sep, 2024 -
Health Privacy (HIPAA)
CITI ProgramMay, 2022- Sep, 2024
Experience
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Florence Healthcare
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United States
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Software Development
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100 - 200 Employee
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Internal Training Specialist
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May 2022 - Present
I design and execute Florence Healthcare's internal product training initiatives and collaborate with SMEs across departments to foster company-wide knowledge of our product offerings. Accomplishments: - Created and distributed a company-wide Learning Needs Analysis survey and organized, analyzed & presented the findings from it to management. - Designed and implemented a four day product training boot camp featuring live training sessions administered over Zoom - Worked with internal stakeholders across teams to create and implement needed product training for multiple departments - Wrote and edited training video scripts - Recorded and edited video and audio content using Camtasia, SnagIt, and Audiate - Utilized Skilljar LMS to provide a simple access solution for boot camp training activities and Zoom access - Managed a client-facing Zendesk instance of Help articles by instituting a review cycle, creating new content, and editing older content - Created Mentimeter-based interactive training content
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Radish Fiction
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United States
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Book and Periodical Publishing
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1 - 100 Employee
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Writer & Editor
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Oct 2018 - Present
Radish is an exciting mobile fiction platform for serialized storytelling. Our wide variety of stories are published and read in bite-sized installments optimized for the smartphone reader. It’s the literary equivalent of addictive TV shows, right on your phone! I write and edit serial fiction made available to an audience of thousands on the Radish app. • Edited over 900 episodes of a popular romance serial while creating and maintaining its unique story voice. • Wrote & published 4 founding stories for Radish’s Chat Fiction initiative in 2018-2019.
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Aderant
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United States
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Software Development
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500 - 600 Employee
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Trainer & Instructional Designer
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Nov 2018 - Apr 2022
Aderant, headquartered in Atlanta, is a global provider of comprehensive business management software for law and other professional services firms. With a 35-year history as a global industry leader, Aderant supports nearly 3,200 clients in more than 30 countries, representing 77 of the top 100 Global Law Firms and more than 88 percent of the Am Law 200. Aderant’s complete suite of solutions includes: business development, calendar/docket matter management with built-in court rules, practice and financial management, time and billing, case management, document management, and business intelligence. Achievements: - Supported our Programmer/LMS Administrator during a brand-new LMS implementation; designed the look & feel of courses within the LMS; wrote, polished, and published documentation on the use of the new LMS system. - Led in the design, development, and implementation of a new layout for training manuals, implemented in 10 new 60+ page manuals and over 50+ quick reference guides. - Managed a Knowledge Base of 8000+ articles while consistently hitting monthly editing and publication goals for technical articles written by our Support team.
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FMLS
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United States
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Real Estate
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1 - 100 Employee
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Administrative Trainer
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May 2014 - Nov 2018
- Personnel Training: Conducted small group and individual training sessions for staff; created over 20 comprehensive training manuals to improve employee knowledge; wrote and administered inter-departmental tests; and trained new hires on accounts receivables, month end closings, member resignations, and accounts payables. - Supervising Manager: Created employee reviews and wrote assessments for twice yearly meetings to discuss areas for improvement; assigned the division of labor and approved employee time off; and worked with IT to assist in building specialized programs for the department. - Customer Service: Using company bank information, performed month end accounting procedures; answered and resolved escalated calls from clients; and managed the department for drop-in customers alongside executive staff.
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Content Writer & Freelance Assistant
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May 2011 - May 2014
- Customer Service: Provided excellent point-of-contact services for ten clients through phone, email, and various sites; provided research on competitors and services; and implemented organizational structure by booking events and maintaining calendars. - Digital Marketing: Wrote and edited material for client blogs, and built comprehensive social media accounts, such as Facebook, Twitter, Instagram, LinkedIn, and more. - Customer Service: Provided excellent point-of-contact services for ten clients through phone, email, and various sites; provided research on competitors and services; and implemented organizational structure by booking events and maintaining calendars. - Digital Marketing: Wrote and edited material for client blogs, and built comprehensive social media accounts, such as Facebook, Twitter, Instagram, LinkedIn, and more.
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Content Creator/Personal Assistant
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Jul 2012 - Apr 2014
-Researched and created content for Juli's Facebook page and website - Created blog posts for Juli's personal blog using a WordPress interface, and submitted weddings to major wedding blogs via Two Bright Lights, all while maintaining Juli's personal design style - Performed bookkeeping and clerical tasks, including contacting vendors, photographers, and clients with questions, proposals, and invoices - Served as on-site assistant at trade shows & events -Researched and created content for Juli's Facebook page and website - Created blog posts for Juli's personal blog using a WordPress interface, and submitted weddings to major wedding blogs via Two Bright Lights, all while maintaining Juli's personal design style - Performed bookkeeping and clerical tasks, including contacting vendors, photographers, and clients with questions, proposals, and invoices - Served as on-site assistant at trade shows & events
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Content Creator
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Nov 2012 - Nov 2013
- Created blog posts for Jason's personal blog using a WordPress interface, and submitted weddings to major wedding blogs via Two Bright Lights. - Created blog posts for Jason's personal blog using a WordPress interface, and submitted weddings to major wedding blogs via Two Bright Lights.
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Outlet Magazine
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Australia
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Online Media
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1 - 100 Employee
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Submissions Director and Senior Staff Writer
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Jun 2011 - May 2012
- Sought out, read and selected submissions for the monthly magazine - Wrote feature articles and creative writing pieces for each issue. - Managed & wrote content for Outlet's social media pages. - Sought out, read and selected submissions for the monthly magazine - Wrote feature articles and creative writing pieces for each issue. - Managed & wrote content for Outlet's social media pages.
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Savvy Cinderella
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United Kingdom
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Intern
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Jan 2012 - Apr 2012
- Created web content for Savvy Cinderella, updating the twitter feed and the blog and researching the latest wedding trends. - Created web content for Savvy Cinderella, updating the twitter feed and the blog and researching the latest wedding trends.
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Eureka Public Library
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United States
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Government Administration
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Clerk 1
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May 2006 - May 2011
- Organized themed reading and writing activities for children, assisting with crafts, and providing promotional materials. - Recruited members and facilitated a creative writing group for adults for three years. - Provided customer service at the check out desk, used computer check-in in the Sirsi-Dynix system, organized and returned books and multimedia materials to proper locations, monitored patron computer usage, handled money, and calculated the daily finance sheet at closing time.
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Intern
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Aug 2010 - Dec 2010
I read, critiqued, and organized submissions, wrote thoughtful and detailed analyses of my reasoning for accepting or rejecting pieces, and communicated with and answered questions from our many writers. I read, critiqued, and organized submissions, wrote thoughtful and detailed analyses of my reasoning for accepting or rejecting pieces, and communicated with and answered questions from our many writers.
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The News Bulletin
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Entertainment Providers
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Newspaper Columnist
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Aug 2007 - Dec 2009
I wrote a weekly column for the Woodford County News Bulletin on college life experiences. I wrote a weekly column for the Woodford County News Bulletin on college life experiences.
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The Legal Record
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United States
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Legal Services
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1 - 100 Employee
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Office Assistant
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May 2007 - Aug 2007
I maintained records, performed customer service, updated the website on a weekly basis, and performed general clerical and office work. I maintained records, performed customer service, updated the website on a weekly basis, and performed general clerical and office work.
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Education
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2007 - 2011
Eureka College
Bachelor's, English (writing)
Community
