Managing Consultant, PMO

• Jul 2023 - Present

IT Program Manager

• Mar 2022 - Jul 2023

Provided strategic direction, leadership, and project governance for the Employee Experience Technology portfolio, which increased team efficiencies and deliverables by 25%. Created a new format for program and project status reporting across portfolio to provide budgets, milestones, RAIDs, and next steps to executive leadership. Led 20+ infrastructure, engineering, support, and PMO resources. Designed overall project, program, and portfolio budget management process. Managed multiple program budgets of $7M+. Program managed the design, build, testing, change management, and deployment of kiosk laptops and migration from Amazon Workspaces to Microsoft Azure. Developed and maintained partnership with executive business partners to align IT and business strategic objectives. Facilitated weekly steering committees for large-scale programs with executive business partners to provide awareness of progress, risks, and accomplishments. Program manager of migration to new telecom system and integration with Salesforce for global contact centers. Gathered support metrics and created PowerBI dashboards to showcase strengths and areas of opportunity to better support IT solutions deployed to our business partners. Show less

Sr. Analyst, Strategy

• Oct 2021 - Mar 2022

Identified improvement opportunities to effectively meet business needs.Created the enterprise roadmap for Microsoft Teams Rooms.Developed new standards for conference rooms for the organization.Implemented new Microsoft Team Rooms standards across multipledomestic and international locations

Sr. Support Analyst

• Dec 2020 - Oct 2021

• Manage the end to end IT process of opening new airports• Engage with business stakeholders to identify requirements• Develop complex project and financial plans for large scale programs (> $10M)• Create process improvements for team• Program manage the upgrade of Conference Rooms to Microsoft Teams rooms• Design and execute strategic roadmaps for various workplace solutions

Project Manager

• Jan 2020 - Dec 2020

• Program manager of Global End User Refresh (~16,000 workstations)• Program manager of Multi-Function Printer Refresh• Program manager of Conference Room Modernization at Willis Tower• Managed migration from Windows 7 to Windows 10 across the enterprise• Create strategic global project plans• Optimize and utilize current hardware inventory levels• Identify cost saving opportunities across multiple projects• Engage high level leadership on strategic project decisions• Manage large scale budgets for multiple projects• Execute project management activities Show less

Information Technology Project Coordinator

• Dec 2017 - Jan 2020

• Manage End User Refresh across four regions (~6,000 workstations)• Partner with Field Service Delivery to identify optimized deployment plans• Coordinate consistent stakeholder reviews• Manage proof-of-concept of HP Managed Supplies at three locations• Create communication plans to support culture change• Partner with HP to optimize and right-size the domestic multi-function printer fleet• Implement new hardware and technology in conference rooms at Willis• Fix all broken hardware in remaining conference rooms at Willis• Procure, deliver, and install hardware for various initiatives• Identify cost saving opportunities across multiple projects• Execute project management activities Show less

Business Analyst

• Apr 2016 - Dec 2017

•Develop success metrics for overall projects•Manage Printer Refresh deployment plan•Create templates for reporting on Printer Refresh and Skype EV•Create deployment requirements for deployment of Skype EV•Manage the distribution of communications and training•Define regional communication requirements

Associate Business Analyst

• Jun 2014 - Apr 2016

• Create, manage, and own a database through Excel for multiple campaigns• Analyze statistics throughout the deployment schedule• Design and manage deployment schedules for various projects• Design global deployment schedule for Printer Refresh project• Build and maintain relationships with external vendors• Create relationships with employees across 190 global locations• Coordinate the removal of Ricoh printers globally• Manage the Telecom Expense Management process• Analyze SAP to investigate payment errors or rejections• Create documentation for monthly mobile device payments• Maintain a reporting structure of all deployment metrics for senior leadership Show less

Marketing Intern

• Apr 2013 - May 2014

-Compile dossiers on potential customers in the healthcare industry. -Re-structured an automotive handbook that is being used throughout the U.S. -Created healthcare sales kits that are being used throughout North America. -Analyzing market data to determine potential suppliers in China. -Researching North American healthcare companies by checking their product offerings and most recent revenues. -Compile dossiers on potential customers in the healthcare industry. -Re-structured an automotive handbook that is being used throughout the U.S. -Created healthcare sales kits that are being used throughout North America. -Analyzing market data to determine potential suppliers in China. -Researching North American healthcare companies by checking their product offerings and most recent revenues.