Experience

SES, Inc.

• United States
• Environmental Services
• 1 - 100 Employee

• Consultant

  • Jun 2020 - Present



SS&C Technologies

• United States
• Software Development
• 700 & Above Employee

• Technical Writer/Editor

  • Oct 2018 - Feb 2020

  Position was under SS&C Health. Writes, updates, and edits technical documents. Interacts with subject matter experts and requester to ensure documentation meets business requirements. Demonstrates mastery of company documentation standards and processes. Contributes to ongoing evaluation and refinement of documentation processes, standards and tools. Consults with other teams relative to documentation tools, technology or methods. Position was under SS&C Health. Writes, updates, and edits technical documents. Interacts with subject matter experts and requester to ensure documentation meets business requirements. Demonstrates mastery of company documentation standards and processes. Contributes to ongoing evaluation and refinement of documentation processes, standards and tools. Consults with other teams relative to documentation tools, technology or methods.



DST Pharmacy Solutions (formerly Argus Health)

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Senior Product Development Leader

  • Mar 2007 - Oct 2018

  • Lead Part D programs/projects as the Business Owner. • Identify and define the business need researching and analyzing system changes, then documenting the impact to customers and translating into specification for IT. • Function as a liaison between Client Services and IT coordinating information technology solutions by determining requirement definition, development, testing, training, rollout and implementation needs. • Create written communications to both internal and external customers to clarify CMS requirements and guidelines, provide project updates and completion of enhancements. • Provide answers to specific questions regarding CMS guidance and Argus Health Systems support of the requirement. Show less



DST Systems

• United States
• Information Technology & Services
• 700 & Above Employee

• Unit Manager

  • Oct 2004 - Feb 2007

  • Manage a phone team of one Team Coordinator and eight Mutual Fund Representatives to ensure calls are answered in a quick and precise manner. • Manage the Correspondence team of one Team Coordinator and four Mutual Fund Representatives to respond to letters and e-mails with complete instructions in a timely manner. • Participate in the Legal Manual meeting with the DWS Scudder Compliance Department to discuss policies and determine if updates are required. • Participate in the Marketing Forms meeting with DWS Scudder to review content and ease of flow for both the shareholder and the processing areas. • Participate in the DWS Scudder Letter Review meetings DWS Scudder to reformat all the letters into the Write to the Top format. Show less



DST Systems

• United States
• Information Technology & Services
• 700 & Above Employee

• Team Coordinator

  • Jan 2003 - Sep 2003



Scudder Investments

• Team Coordinator

  • 2000 - 2003