Colleen O'Donnell

Key Account Manager at VPK UK and Ireland
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Contact Information
us****@****om
(386) 825-5501
Location
Kettering, England, United Kingdom, UK
Languages
  • English -
Skills

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Bio

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Credentials

  • IOSH working Safely
    institution of Occupational Safety and Health IOSH
    Nov, 2011
    - Nov, 2024
  • Leadership and management
    The Institute of Customer Service

Experience

  • VPK Packaging UK and Ireland
    • United Kingdom
    • Packaging and Containers Manufacturing
    • 100 - 200 Employee
    • Key Account Manager
      • Nov 2019 - Present

  • encase
    • United Kingdom
    • Packaging and Containers Manufacturing
    • 1 - 100 Employee
    • Business Development Manager
      • Sep 2017 - Nov 2019

  • Board24
    • United Kingdom
    • Packaging and Containers Manufacturing
    • 1 - 100 Employee
    • Account Manager
      • May 2015 - Jun 2017

      External Account Manager External Account Manager

  • DS Smith
    • United Kingdom
    • Manufacturing
    • 700 & Above Employee
    • Customer Service Supervisor
      • Jan 2011 - Apr 2015

      Manage UK and European Customer Service. Manage European Transport from Load Building, to booking with Hauliers through to Tender process. Track monitor and Record KPI's through Service Dashboard. Record and put in Place All Actions plans from KPI's Appraisal's Personal Development plans and Improvement plans. All HR Issues, Sickness and Absence, Maternity, Recruitment decisions. Develop service reviews for Customer base as well as attend all service meetings for Key… Show more Manage UK and European Customer Service. Manage European Transport from Load Building, to booking with Hauliers through to Tender process. Track monitor and Record KPI's through Service Dashboard. Record and put in Place All Actions plans from KPI's Appraisal's Personal Development plans and Improvement plans. All HR Issues, Sickness and Absence, Maternity, Recruitment decisions. Develop service reviews for Customer base as well as attend all service meetings for Key Accounts. Liaise with commercial and Sales exec to implelment agreeable service level agreements for accounts. Implement and improve process and IT systems to create stream line processes. Show less Manage UK and European Customer Service. Manage European Transport from Load Building, to booking with Hauliers through to Tender process. Track monitor and Record KPI's through Service Dashboard. Record and put in Place All Actions plans from KPI's Appraisal's Personal Development plans and Improvement plans. All HR Issues, Sickness and Absence, Maternity, Recruitment decisions. Develop service reviews for Customer base as well as attend all service meetings for Key… Show more Manage UK and European Customer Service. Manage European Transport from Load Building, to booking with Hauliers through to Tender process. Track monitor and Record KPI's through Service Dashboard. Record and put in Place All Actions plans from KPI's Appraisal's Personal Development plans and Improvement plans. All HR Issues, Sickness and Absence, Maternity, Recruitment decisions. Develop service reviews for Customer base as well as attend all service meetings for Key Accounts. Liaise with commercial and Sales exec to implelment agreeable service level agreements for accounts. Implement and improve process and IT systems to create stream line processes. Show less

  • Barclays
    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • Relationship Support Manager (RSM)
      • Oct 2006 - Jan 2011

    • Counter Manager
      • May 2005 - Oct 2006

Education

  • St Thomas More Catholic School, Bedford
    1999 - 2001

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