Colleen Nostrand
Customer Communications Manager at Essex Mortgage- Claim this Profile
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Bio
Roxanna Simpson
Colleen is a well organized and truly a professional individual. She works very well with her colleagues and management team. She is always willing to train and assist others within the department. Colleen is very detailed orientated in all aspects of her jobs.
Andrea Abrams
Colleen is a valuable addition to any team. With her dedication and work ethic, Colleen can be relyed on to easily understand the goals of projects and execute the necessary steps to the end result with professionalism. I can confidently recommend Colleen for whatever position she chooses - her judgement is excellent and her work experiences have prepared her well to be an asset to whomever she works for.
Roxanna Simpson
Colleen is a well organized and truly a professional individual. She works very well with her colleagues and management team. She is always willing to train and assist others within the department. Colleen is very detailed orientated in all aspects of her jobs.
Andrea Abrams
Colleen is a valuable addition to any team. With her dedication and work ethic, Colleen can be relyed on to easily understand the goals of projects and execute the necessary steps to the end result with professionalism. I can confidently recommend Colleen for whatever position she chooses - her judgement is excellent and her work experiences have prepared her well to be an asset to whomever she works for.
Roxanna Simpson
Colleen is a well organized and truly a professional individual. She works very well with her colleagues and management team. She is always willing to train and assist others within the department. Colleen is very detailed orientated in all aspects of her jobs.
Andrea Abrams
Colleen is a valuable addition to any team. With her dedication and work ethic, Colleen can be relyed on to easily understand the goals of projects and execute the necessary steps to the end result with professionalism. I can confidently recommend Colleen for whatever position she chooses - her judgement is excellent and her work experiences have prepared her well to be an asset to whomever she works for.
Roxanna Simpson
Colleen is a well organized and truly a professional individual. She works very well with her colleagues and management team. She is always willing to train and assist others within the department. Colleen is very detailed orientated in all aspects of her jobs.
Andrea Abrams
Colleen is a valuable addition to any team. With her dedication and work ethic, Colleen can be relyed on to easily understand the goals of projects and execute the necessary steps to the end result with professionalism. I can confidently recommend Colleen for whatever position she chooses - her judgement is excellent and her work experiences have prepared her well to be an asset to whomever she works for.
Experience
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Essex Mortgage
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United States
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Financial Services
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100 - 200 Employee
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Customer Communications Manager
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Apr 2023 - Present
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R+L Global Logistics
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United States
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Truck Transportation
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300 - 400 Employee
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Cash Management Supervisor
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Nov 2022 - Mar 2023
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D.R. Horton
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United States
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Construction
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700 & Above Employee
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Escrow Officer
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Nov 2021 - Nov 2022
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Bank of America
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United States
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Banking
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700 & Above Employee
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Financial Center Manager
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Nov 2014 - Nov 2021
• Drove operational and sales excellence by engaging staff on business strategy and performance results. • Executed risk and service delivery strategy, and evaluated key performance indicators to identify opportunities for improvement. • Emphasized the need to exceed metrics while also focusing on long-term strategies and goals. • Adhered to and enforced internal and regulatory policies, procedures and processes. • Proactively identified and managed risk in business, product and service transactions. • Monitored client-calling activities and ensured we develop the proper client engagement. • Successfully resolved customer issues and escalations in a timely and professional manner • Responsible for sales management within the branch. Provided quality leadership, coaching and guidance to all branch personnel, while ensuring clients received superior client service. Took ownership of client service problems and ultimate resolution. Instilled Mission, Vision and Values within the branch team. • Maximized operations efficiently by managing non-interest expenses. • Partnered with the appropriate lines of business to proactively market credit and non-credit services. • Successfully maintained the operations and risk within the financial center to assure that internal controls were maintained with a proper emphasis on operational and risk issues. • Responsible for staffing needs including hiring, goal setting, performance reviews and ratings. • Market Leader Backup-Assisted Market Leader with leading branches within the market to include driving sales and client experience, development of other leaders, leading market calls and market meetings with associates and championing various operations and risk topics within the market as well as talent management and scheduling conflicts within the market. • Championed local leadership forums such as Associate Engagement and CRA for the market Show less
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Regions Bank
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Ocala FL
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Branch Manager
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Aug 2013 - Oct 2014
• Responsible for sales management within the branch. Provided quality leadership, coaching and guidance to all branch personnel, while ensuring clients received superior client service quality. Took ownership of client service problems and ultimate resolution. Instilled Mission, Vision and Values within the branch team. • Responsible for achieving personal sales goals as well as coaching the platform and teller area to successfully achieve their goals. • Employed supported sales techniques and processes to better serve the client and branch team. • Maximized operations efficiently by managing non-interest expenses. • Proactively and aggressively marketed non-credit services such as Payment Solutions, Insurance, Merchant, Private Banking, Investments and Payroll, etc. • Made proactive daily contact with clients and prospects either by phone or in-person to identify additional client financial needs, initiate client relationships, and attract and retain new client households. • Evaluated and extended credit and terms in accordance with policy and lending authority. • Participated in civic, government, professional, business and community affairs, associations, and groups to solicit and develop new retail and small business. • Responsible for maintaining the operations and risk within the financial center to assure that internal controls were maintained with a proper emphasis on operational and risk issues. • Responsible for staffing needs including hiring, goal setting, performance reviews and ratings. • SAFE Mortgage Licensing Act compliant. Show less
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Education
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1994 - 1998
Vanguard High School
High School Diploma -
Southern New Hampshire University
In Process, Business Administration
Community
