Training Manager

• May 2021 - Present

Regional Training and Development Manager

• Dec 2014 - May 2021

Responsible and accountable for designing, delivering and maintaining the training and development needs of all individuals across 17 regional branches and the group head office functions (180 employees).- Project managed the implementation of a new learning platform (LMS) including writing new and up to date training material across all training modules- Created and delivered ‘managers of the future’ guiding various candidates through to management level, a 6 month programme- Developed and run ‘academy’ style learning courses for all new starters into the business, this took new candidates from recruitment days into an intense 5 day training programme with ongoing coaching throughout their following 6 months, I have led out of industry candidates from induction to management levels- Provided in house Valuers courses which have directly resulted in a significant increase in the valuation to listing conversion rate from 29% to 48% helped to increase our average fee from 1.38% to 1.65% and now have 4 of top 10 company valuers from my course in the top 15 valuers in the company over the last 6 months.- Annual Compliance & Legislation courses and testing.

Operations Manager

• Mar 2006 - May 2021

o Overall responsibility of 50 staff and 180 brancheso Developing IT systems to support processeso Designing Reportingo Developing competencies and KPI’so Designing procedures and processes for new branches for BAUo Recruitment/Coaching/Development of staffo Building relationships with internal and external customerso Re-evaluating current procedures and processes to ensure they are in-keeping with current legislation and compliance