Experience

YourSix

• United States
• Security and Investigations
• 1 - 100 Employee

• Channel Sales Manager - East

  • Jan 2022 - Present

• Customer Account Manager

  • Apr 2021 - Jan 2022



WOW! Internet, Cable & Phone

• United States
• Telecommunications
• 700 & Above Employee

• Customer Advocate Sales

  • Mar 2018 - Apr 2021

  • Operate, design, maintain, and complete business transactions through Salesforce.• Checks serviceability for quote requests• Helps design a sales solution for quote requests• Ensures the integrity, accuracy and completeness of all orders prior to order submit• Manages the capital approval process for construction projects• Provide a quality analysis on all service agreements for accuracy, proper approvals andsupporting documentation• Generates quotes, service orders and paperwork associated with all Channel Partner sales• Communicates and updates the sales team on all changes to processes and procedures• Work with sales team to correct rejected orders and resubmit to order entry• Process and track construction approvals for customers• Track and communicate order status updates to Sales Agents• Address customer escalations and route them to the correct teams for follow-up• Upload reports for the Sales teams and look for trends and patterns• Develop quality business relationships with channel partners

• Serviceability Specialist

  • Sep 2014 - Mar 2018

  • Determine possible serviceable addresses and submit them to Telephony Operations to bebuilt into appropriate billing systems.• Process end of month serviceability reports for the CCC and Augusta Centers as well as themissed opportunity report for supervisors.• Train new special project persons and assist their transition to Check Serviceability• Process escalation requests, obtain construction quotes and follow up with contractors toprocess MDU and bulk requests for landlords/property managers.

• Advanced Sales Specialist

  • Jan 2012 - Sep 2014

  • Create unique packages for customers to meet their communicational service needs.• Handle displeased customers and resolved issues with billing, services and customer careconcerns