Colleen Hershey
Customer Experience Advocate at GEON Performance Solutions- Claim this Profile
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Bio
Ryan Cummins
Colleen reported directly to me during her time on the customer service team at Arconic. She always showed an incredible amount of passion and dedication to her work. Colleen is excellent at communicating and building relationships with her customers. She almost never got to meet her contacts in person and yet was able to get to know them on a level that allowed her to provide solution-based service. When challenges occurred, the customer trusted her to take care of them. She was always able to work with them to find the best solution that met both the needs of the customer and Arconic. Colleen can be counted on. She is quick to learn and adapt. If there was something I needed done, I knew I could go to Colleen to do it. She took on additional accounts and learned new systems when I needed her to. If I needed an answer, she would always find it, even if it required additional legwork. When she became comfortable with her workload, she would ask for more. She is the type of go-to person every team needs. Colleen dives headfirst into everything she does and is a pleasure to work with. It is with high confidence that I recommend her for any position she feels matches her career objectives and skills. Your organization will benefit by her valuable contribution.
Philippe Rivest
I am writing to recommend Colleen Hershey as I had the privilege to work with her for 5 years. During these 5 years, Colleen was my Customer service representative and I can only say good things about her. Every day she was coming to the office with the desire to work and to make sure our customers had the best services. During these years, I saw how she was able to take good decision to make sure our business unit was not only delivering goods on time but also at the best cost possible. Her communication skills and the way she organize her work load are at the finest. I wish you will also have the pleasure to work with her to see how good, dedicated and passionate she is. Based on our experience together, I can confidently recommend Colleen. If you wish to talk with me directly please don’t hesitate to communicate with me. Sincerely, Philippe Rivest Philipperivest77@outlook.com
Ryan Cummins
Colleen reported directly to me during her time on the customer service team at Arconic. She always showed an incredible amount of passion and dedication to her work. Colleen is excellent at communicating and building relationships with her customers. She almost never got to meet her contacts in person and yet was able to get to know them on a level that allowed her to provide solution-based service. When challenges occurred, the customer trusted her to take care of them. She was always able to work with them to find the best solution that met both the needs of the customer and Arconic. Colleen can be counted on. She is quick to learn and adapt. If there was something I needed done, I knew I could go to Colleen to do it. She took on additional accounts and learned new systems when I needed her to. If I needed an answer, she would always find it, even if it required additional legwork. When she became comfortable with her workload, she would ask for more. She is the type of go-to person every team needs. Colleen dives headfirst into everything she does and is a pleasure to work with. It is with high confidence that I recommend her for any position she feels matches her career objectives and skills. Your organization will benefit by her valuable contribution.
Philippe Rivest
I am writing to recommend Colleen Hershey as I had the privilege to work with her for 5 years. During these 5 years, Colleen was my Customer service representative and I can only say good things about her. Every day she was coming to the office with the desire to work and to make sure our customers had the best services. During these years, I saw how she was able to take good decision to make sure our business unit was not only delivering goods on time but also at the best cost possible. Her communication skills and the way she organize her work load are at the finest. I wish you will also have the pleasure to work with her to see how good, dedicated and passionate she is. Based on our experience together, I can confidently recommend Colleen. If you wish to talk with me directly please don’t hesitate to communicate with me. Sincerely, Philippe Rivest Philipperivest77@outlook.com
Ryan Cummins
Colleen reported directly to me during her time on the customer service team at Arconic. She always showed an incredible amount of passion and dedication to her work. Colleen is excellent at communicating and building relationships with her customers. She almost never got to meet her contacts in person and yet was able to get to know them on a level that allowed her to provide solution-based service. When challenges occurred, the customer trusted her to take care of them. She was always able to work with them to find the best solution that met both the needs of the customer and Arconic. Colleen can be counted on. She is quick to learn and adapt. If there was something I needed done, I knew I could go to Colleen to do it. She took on additional accounts and learned new systems when I needed her to. If I needed an answer, she would always find it, even if it required additional legwork. When she became comfortable with her workload, she would ask for more. She is the type of go-to person every team needs. Colleen dives headfirst into everything she does and is a pleasure to work with. It is with high confidence that I recommend her for any position she feels matches her career objectives and skills. Your organization will benefit by her valuable contribution.
Philippe Rivest
I am writing to recommend Colleen Hershey as I had the privilege to work with her for 5 years. During these 5 years, Colleen was my Customer service representative and I can only say good things about her. Every day she was coming to the office with the desire to work and to make sure our customers had the best services. During these years, I saw how she was able to take good decision to make sure our business unit was not only delivering goods on time but also at the best cost possible. Her communication skills and the way she organize her work load are at the finest. I wish you will also have the pleasure to work with her to see how good, dedicated and passionate she is. Based on our experience together, I can confidently recommend Colleen. If you wish to talk with me directly please don’t hesitate to communicate with me. Sincerely, Philippe Rivest Philipperivest77@outlook.com
Ryan Cummins
Colleen reported directly to me during her time on the customer service team at Arconic. She always showed an incredible amount of passion and dedication to her work. Colleen is excellent at communicating and building relationships with her customers. She almost never got to meet her contacts in person and yet was able to get to know them on a level that allowed her to provide solution-based service. When challenges occurred, the customer trusted her to take care of them. She was always able to work with them to find the best solution that met both the needs of the customer and Arconic. Colleen can be counted on. She is quick to learn and adapt. If there was something I needed done, I knew I could go to Colleen to do it. She took on additional accounts and learned new systems when I needed her to. If I needed an answer, she would always find it, even if it required additional legwork. When she became comfortable with her workload, she would ask for more. She is the type of go-to person every team needs. Colleen dives headfirst into everything she does and is a pleasure to work with. It is with high confidence that I recommend her for any position she feels matches her career objectives and skills. Your organization will benefit by her valuable contribution.
Philippe Rivest
I am writing to recommend Colleen Hershey as I had the privilege to work with her for 5 years. During these 5 years, Colleen was my Customer service representative and I can only say good things about her. Every day she was coming to the office with the desire to work and to make sure our customers had the best services. During these years, I saw how she was able to take good decision to make sure our business unit was not only delivering goods on time but also at the best cost possible. Her communication skills and the way she organize her work load are at the finest. I wish you will also have the pleasure to work with her to see how good, dedicated and passionate she is. Based on our experience together, I can confidently recommend Colleen. If you wish to talk with me directly please don’t hesitate to communicate with me. Sincerely, Philippe Rivest Philipperivest77@outlook.com
Experience
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GEON Performance Solutions
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United States
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Plastics Manufacturing
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200 - 300 Employee
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Customer Experience Advocate
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Sep 2021 - Present
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SIFCO Industries, Inc
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United States
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Aviation and Aerospace Component Manufacturing
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1 - 100 Employee
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Account Manager
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Jun 2020 - Sep 2021
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Multiple Industries
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Consumer Services
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1 - 100 Employee
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Account Manager
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May 2020 - Jun 2020
Experienced Account Manager/Customer Service Representative seeking a position where my passion and proven success for providing outstanding customer service in a manufacturing-based environment will directly benefit both the customer and the organization. Experienced Account Manager/Customer Service Representative seeking a position where my passion and proven success for providing outstanding customer service in a manufacturing-based environment will directly benefit both the customer and the organization.
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Howmet Aerospace
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United States
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Aviation and Aerospace Component Manufacturing
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700 & Above Employee
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Customer Service Representative
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Jun 2012 - May 2020
Sales administration representing Alcoa Wheels by developing customer relationships with key customer contacts to most effectively manage needs for 34 highly complex national and international truck, bus and trailer OEM and aftermarket accounts. Sales administration representing Alcoa Wheels by developing customer relationships with key customer contacts to most effectively manage needs for 34 highly complex national and international truck, bus and trailer OEM and aftermarket accounts.
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Angstrom Graphics
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United States
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Printing Services
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1 - 100 Employee
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Sales/Customer Coordinator
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Oct 2009 - Feb 2012
I was the main customer contact for several accounts as well as the account manager for a few of them. My main responsibilities were to manage their print jobs from estimating through billing. This included making sure we had everything needed from our customer as well as providing the customer with everything they needed by key dates throughout the job in order to ensure that the project was ready for press on-time. I was the main customer contact for several accounts as well as the account manager for a few of them. My main responsibilities were to manage their print jobs from estimating through billing. This included making sure we had everything needed from our customer as well as providing the customer with everything they needed by key dates throughout the job in order to ensure that the project was ready for press on-time.
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Education
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Bay High School
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Lorain County Community College
Community
