Experience

STA Travel

• United Kingdom
• Travel Arrangements
• 700 & Above Employee

• Travel Help Expert

  • Jan 2015 - Present

  • Knowledgeable of all STA products and able to sell them to maximize revenue. • Handle all customer interactions professionally and exceed their needs • Able to achieve and surpass monthly bonus targets • Can resolve problems like missed flights, delays, technical online issues, and answer all general airline and travel information and assist as needed; • Knowledgeable of all STA products and able to sell them to maximize revenue. • Handle all customer interactions professionally and exceed their needs • Able to achieve and surpass monthly bonus targets • Can resolve problems like missed flights, delays, technical online issues, and answer all general airline and travel information and assist as needed;



Four Points By Sheraton

• Front Desk/ Night Audit

  • Aug 2014 - Present

  • Process 60+ guest arrivals and departures, including all necessary payments • Coordinate room assignments, guests special requests, and airport shuttle • Handle guests' concerns and complaints in a professional and polite manner • Act as Manager on duty during graveyard shift and can work with minimal supervision • Reconcile the daily ledger to accurately account for usage of rooms as well as the collection of money that pays for services in other departments. • Process 60+ guest arrivals and departures, including all necessary payments • Coordinate room assignments, guests special requests, and airport shuttle • Handle guests' concerns and complaints in a professional and polite manner • Act as Manager on duty during graveyard shift and can work with minimal supervision • Reconcile the daily ledger to accurately account for usage of rooms as well as the collection of money that pays for services in other departments.



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Intern

  • Jan 2014 - May 2014

  •Front Desk: Successfully completed up to 50 check in/check out’s per day. Resolved questions and complaints in a professional and timely manner •Sales Department: Completed 15-20 cold calls and 65 telemarketing calls a week to generate new corporate and group business for the Hotel. •Housekeeping Department: Performed all aspects of the laundry attendant, houseman and room attendant positions and completed charts for 25 rooms per day. •Food & Beverage Department: Served at the onsite restaurant, took in-room dining calls from guests, and was responsible for set up and breakdown of six banquets Show less



DoubleTree by Hilton Phoenix Mesa

• United States
• Hospitality
• 1 - 100 Employee

• Room Service Server

  • Sep 2013 - Jan 2014

  • Responsible for answering all room service calls, and answering any guests questions • Delivered and served food and beverage items to guests in a timely and efficient manner • Responsible for answering all room service calls, and answering any guests questions • Delivered and served food and beverage items to guests in a timely and efficient manner