Experience

ARG - IT Clarity

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Experience Manager

  • Jul 2022 - Present



RoundPoint Mortgage Servicing LLC

• United States
• Financial Services
• 300 - 400 Employee

• Loan Production Assistant

  • Dec 2021 - Jul 2022



Orchard

• United States
• Real Estate
• 300 - 400 Employee

• Listing Agent

  • May 2021 - Jan 2022

  I am a Licensed Listing Agent with Orchard Real Estate in the Northern Virginia & Maryland market. At Orchard we provide a great customer experience by ensuring each house we sell is promptly listed and properly marketed for the greatest possible outcome for our sellers. As a listing agent at Orchard I negotiate offers to drive optimal home sale results for Orchard and our clients. I work with the operations team on any repairs requested post buyer inspection, schedule and coordinate a smooth closing with title and buyers’ agents and diligently gather valuable feedback post showings to work with the manager and clients to adjust accordingly. Daily trakcing to evaluate, and present data from listings, showings, offers, and closings. I also coordinate with buyers and their agents to ensure fantastic customer service and esure the transaction goes smoothly for my client the Seller as well as the buyer. Show less



Century 21 Redwood Realty

• United States
• Real Estate
• 300 - 400 Employee

• Licensed Realtor

  • Mar 2012 - May 2021

  Assist primarily referral clients in the purchase, sale, and/or rental of properties within the DC Metro Area. Expertly advise clients on past, current, and anticipated market conditions. Conduct walkthroughs of properties, accounting for safety, esthetics, and ensuring property assets align with clients’ wants and needs. Provide experienced guidance and assistance through the lifecycle of buying, selling, or leasing property. Recognized as a Dulles Area Real Estate Top Producer in 2019, 2018, 2017 & 2016 Show less



Razorsight Inc

• Reston, Virginia, United States

• Implementation & Client Services Manager

  • Aug 2011 - Mar 2012

  Led the management and implementation of Razorsight’s SAAS based Profit Enhancement Center (PEC) suite of TEM applications for specific custom reporting that could be adapted across clients. Completed multiple, concurrent implementations within aggressive timeframes. Effectively motivated clients and providing status updates to ensure a timely implementation; readily collaborated with team members to escalate concerns and manage risk. Provided insightful guidance to Support Representatives on researching customer issues using basic troubleshooting steps for PEC - Data Capture, Data Analytics and Business Objects Reporting. Significant contributor to special projects as needed to improve internal processes and ongoing retention and satisfaction of client base. Managed and trained 5 direct reports. Show less



iTEMize Technologies

• Telecommunications

• Sr. Quality Assurance Analyst | Sr. Business Analyst

  • Nov 2005 - Aug 2011

  Directed all aspects of the SAAS based iTEMize software client implementation lifecycle including requirements gathering, circuit inventory build, software development, configuration, testing and deployment, custom reporting and web based client training. Teamed with clients and Business Analysts to determine and develop optimal solutions to effectively accomplish their telecom expense management goal. Conducted live and web based training for all new and existing clients across all components of the iTEMize application. Supplied product feedback to development and management teams to facilitate specified customer requirements, account for product shortcomings, and identify opportunities for enhancements. Managed and directed 4 Data Input Specialists Show less



Greenpoint Savings Bank

• New Hyde Park, New York, United States

• Vice President | Telecommunications Officer

  • Jan 1991 - Nov 1999